Chula Vista Kia
Chula Vista, CA
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Poor service. Appt was at 7am for an oil change. At 8:30 a.m service advisor tells me my car is ready and looks fine but technicians recommended 3 additional serv Appt was at 7am for an oil change. At 8:30 a.m service advisor tells me my car is ready and looks fine but technicians recommended 3 additional services be done. I chose 2 of the additional services. My service guy tells me,," give me til 11a.m. By 12:15 pm, no updates at all and I noticed my car parked back in the rear; not with the technicians nor waiting for pick up. I find the service advisor who was suppose to be helping me. He finally gets to me; rushes my paper work through and tells me I can go. No key in my car. I must now find someone to locate my key. This is over 5.5 hours of waiting. 2 days later I noticed there is no multi point inspection paper work attached nor a multi- point inspection video as my receipt states. I go back on July 21, 2026 and they cant find either. Now I must wait for them to rush and complete both. Epic failure. The multi point video inspection was cut off and not completed. All of 15 seconds or so. I am concerned that the additional work I paid for was not done. I will be taking my car to 2 additional service provide6r and ask their opinions. More
I went to have my car get it 55,000 mi tune up did incredibly good service very friendly when inside to look at new cars while I was waiting The staff was very friendly there too I was extremely impre incredibly good service very friendly when inside to look at new cars while I was waiting The staff was very friendly there too I was extremely impressed of the friendliness and a quality of workmanship that was done on my car I will always use that dealership for my tune-ups now More
The entire team was easy to work with and conveyed confidence and trust. Rene was super responsive and transparent in the purchase of our trade in as well as the sale of the kia we bought. Would hig confidence and trust. Rene was super responsive and transparent in the purchase of our trade in as well as the sale of the kia we bought. Would highly recommend this dealership and Rene! More
I bought my Optima there, and bought this Kia Seltos at a different dealership. Their service department isn’t very good. I’m glad to be back. different dealership. Their service department isn’t very good. I’m glad to be back. More
Muy buen servicio y les recomendaría tener más empleados como Celia me gusta como nos trata estoy muy feliz cuando me atiende especialmente ella gracias como Celia me gusta como nos trata estoy muy feliz cuando me atiende especialmente ella gracias More

