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Chula Vista Kia

Chula Vista, CA

4.5
156 Reviews

540 Auto Park Drive

Chula Vista, CA

91911

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Showing 156 reviews

June 13, 2026

Disappointed with my recent service. I was charged $43.95 for a “charge port cleaning” plus $209.53 in labor for the EV service, yet when I got home my Kia EV9 charge port still had visi More

by Natalie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mario
Jun 17, 2026 -

Chula Vista Kia responded

I appreciate you pointing this out, and I’m sorry I’d be just as frustrated seeing that after paying for the service. If you were charged for a charge port cleaning, it should have been done thoroughly, no question. The fact that you’re still seeing dust and even a spider web means we clearly missed something, and that’s not okay. This isn’t the level of work we expect from our team, and I want to make sure it gets taken care of properly. If you’re willing to give us another shot, I’d like to personally have this rechecked and cleaned the right way. Please reach out to me directly I’ll make sure it’s handled. Angel Flores Service Manager Kia Chula Vista

June 13, 2026

These guys went over and beyond for us and ensured we drove away happy! If I could id rate them a 15/10 More

by Chevonne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael
Jun 23, 2026 -

Chula Vista Kia responded

We truly appreciate your support and your kind review. It’s wonderful to hear you were happy with your experience. Our team works hard to provide excellent service. We look forward to assisting you again. Julio Arciniega Sales Manager

June 13, 2026

Management was very receptive in helping me solve an issue. They went above and beyond to get my car in and took care of it right away, even though I didn’t even go in there to get it looked at. More

by Chargerschik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Jun 23, 2026 -

Chula Vista Kia responded

Thank you for your encouraging feedback and positive rating. We’re glad everything met your expectations. Your satisfaction is our priority. We hope to see you again soon. Angel Flores Service Manager

June 12, 2026

The customer service is outstanding! The person who helped me today was Danny, and as is usual with Chula Vista Kia, he went beyond expectations to be helpful. Every person I have dealt More

by Llatoni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Jun 23, 2026 -

Chula Vista Kia responded

We’re so grateful for your positive review. It’s great to know that Danny contributed to a great experience. Your kind words inspire our team. We can’t wait to serve you again. Angel Flores Service Manager

June 12, 2026

Great experience from beginning to the end. Total transparency,no unexpected surprises. Got exactly what I wanted with the price I wanted. More

by Sb88744
Recommend Dealer
Yes
Employees Worked With
Manny
Jun 23, 2026 -

Chula Vista Kia responded

We appreciate your kind words and are thrilled you had a good experience. It’s always a pleasure to receive positive feedback. Your support helps us grow. We look forward to welcoming you back. Julio Arciniega Sales Manager

June 11, 2026

The best attention over and beyond Helped in all my doubts I had and solved them. More

by Almanisa1622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celia Tapia
Jun 23, 2026 -

Chula Vista Kia responded

Thank you for the great review and your continued support. We’re happy you enjoyed your experience. Your feedback means a lot to our team. We hope to see you again soon. Angel Flores Service Manager

June 10, 2026

Very personable staff, listened well to my needs, worked to get a great deal closest to my budget, we're very through on all aspects of the process. Thank you guys very much!!! More

by Launeyman1mil
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris, and Justin
Jun 23, 2026 -

Chula Vista Kia responded

We’re grateful for your positive review and for choosing us. It’s great to hear you had a satisfying experience. Your feedback is appreciated. We look forward to serving you again. Julio Arciniega Sales Manager

June 10, 2026

The person helping me today was Daniel Fabian he was Really attentive and helpful during my visit on June 9, 2026 . More

by Ana
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Fabian
Jun 23, 2026 -

Chula Vista Kia responded

Thank you for taking the time to share your experience. We’re thrilled your visit with Daniel went so well. Your feedback helps us improve. We hope to see you again soon. Angel Flores Service Manager

June 10, 2026

I had a great experience with servicing at Kia Chula Vista. Celia was very helpful and made sure I knew exactly what was being worked on with my car. More

by vrace.13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celia
Jun 23, 2026 -

Chula Vista Kia responded

We truly appreciate your support and your kind review. It’s wonderful to hear that Celia provided excellent service. Our team works hard to create positive experiences. We look forward to assisting you again. Angel Flores Service Manager

June 09, 2026

Had a great experience from beginning to end, I was approached immediately by customer service and I got all the help I needed More

by Rodrigo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcelina, Julio, Sonny
Jun 23, 2026 -

Chula Vista Kia responded

Thank you for your lovely review and for sharing your experience. We’re glad you had a positive visit. Your kind words encourage us to keep improving. We hope to welcome you back soon. Julio Arciniega Sales Manager

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