Chula Vista Kia

Professional service from Joel and his team members at Chula Vista kia. He was patient with me making up my mind on my car. Chula Vista kia. He was patient with me making up my mind on my car. More

Very attentive service everyone was really nice quick and easy with reservations and my car was ready just on time easy with reservations and my car was ready just on time More

Excited customer service, I needed the high mount lightbulb changed, didn't charge labor. Just nice to not feel price gouged. lightbulb changed, didn't charge labor. Just nice to not feel price gouged. More

Every thing went well and fast on time, very happy with their work , for sure next time I will be back their work , for sure next time I will be back More

Thank you for taking care of my car. Your dealership service is one of the best. I cannot say enough about the dealership from sales to service. People are one of a kind once again thank Your dealership service is one of the best. I cannot say enough about the dealership from sales to service. People are one of a kind once again thank you so much. More

Daniel was an excellent representative. He was very friendly and kept me up to date with all that was happening to my Kia Forte. The mechanics were able to located the issue with my vehicle He was very friendly and kept me up to date with all that was happening to my Kia Forte. The mechanics were able to located the issue with my vehicle and Daniel even offered a financial assistance option to pay for the vehicle fixing. My overall experience with Kia Chula Vista was excellent. More

Celia was communicative throughout the process. She sent a video of the problem and mentioned the options that I had. She took care of car. She sent a video of the problem and mentioned the options that I had. She took care of car. More

Excellent, responsive and friendly service. Mario was particularly helpful in explaining the need for tire replacement. Mario was particularly helpful in explaining the need for tire replacement. More

I am extremely disappointed with the customer service at Kia Chula Vista, specifically the way Manager Angel Flores handled our situation. The biggest issue was the complete lack of communication. Kia pr Kia Chula Vista, specifically the way Manager Angel Flores handled our situation. The biggest issue was the complete lack of communication. Kia previously offered courtesy rides for customers dropping off vehicles for service, but apparently that is no longer available. Had anyone bothered to communicate that change when I scheduled the appointment, I would have simply chosen a different day for service. Instead, my husband was left sitting at the service center, wasting a significant portion of his day because we were never informed of the change. To make matters worse, after the issue was brought to their attention, there was absolutely no effort to make things right. They eventually offered my husband a ride home, but then informed us they would not provide a ride back to pick up the vehicle. How does that make any sense? It felt like the bare minimum was done just to get us out of the service center, with no concern for the inconvenience they created. What was most frustrating was the lack of accountability from management. Rather than acknowledging the poor communication and customer experience, there was no ownership of the problem and no attempt to find a reasonable solution. Good customer service isn’t about never making mistakes—it’s about how you handle them when they happen. Unfortunately, Angel Flores and his team failed in that regard. This experience left such a bad impression that I have no intention of returning to this service department. I would rather drive farther and spend my money with a dealership that values its customers, communicates clearly, and takes pride in providing quality service. Kia Chula Vista has lost a customer due to what could have been a very simple issue to resolve. More

Staff is courteous, professional, thorough and attentive to automotive needs. It is a pleasure to do business with the dealership. to automotive needs. It is a pleasure to do business with the dealership. More