Chula Vista Kia
Chula Vista, CA
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Excellent experience with Mario in the service department at Chula Vista Kia! He was friendly, professional, and kept me updated throughout the entire process and made everything smooth and stress-free. I tr at Chula Vista Kia! He was friendly, professional, and kept me updated throughout the entire process and made everything smooth and stress-free. I truly appreciated the great customer service. Highly recommend! More
My advisor was wonderful in that he got my car service done quickly. It was only an oil change and filter change. The original estimate was a three hour wait. currently this dealership does not have sh done quickly. It was only an oil change and filter change. The original estimate was a three hour wait. currently this dealership does not have shuttle service nor do they pay for Lyft to get you back home or back to the dealership. I had made an appointment for this service. I do not expect something like this to take three hours and I am very happy it did not. But if you make an appointment, you ought to be able to get your service done quickly and be seen in a timely manner, especially if it’s not a major service. It should not matter if other cars came in. You prepare your service team for the amount of work you are receiving that day. My car is a little over a year old and has a weird part that keeps popping out. They were not willing to replace it immediately. Instead, they have tried to make it work. I think on a new car there should be more willingness to just replace things that aren’t working. I will return to this dealership for my service, but I will be paying attention to how things go from here on out. More
I had an outstanding experience at Chula Vista Kia, thanks to (I believe her name was Celia). She provided some of the best customer service I’ve ever received from any business. She was kind, knowledg thanks to (I believe her name was Celia). She provided some of the best customer service I’ve ever received from any business. She was kind, knowledgeable, patient, and genuinely cared about making sure I had a great experience. It’s rare to come across someone who goes above and beyond the way she did. Thank you, Celia, for making the entire process so easy and enjoyable! More
JuanCarlos assisted us on the day we visited Kia and he was fantastic. He was pleasant and genuine and we had a comfortable experience with him. We did face some of the usual dealership stuff with pricing was fantastic. He was pleasant and genuine and we had a comfortable experience with him. We did face some of the usual dealership stuff with pricing etc. We are happy having the Sportage Hybrid which upon research should be a more reliable car in 2026 and the Kia industry leading warranties leave you feeling secure. Thanks JuanCarlos for making our visit pleasant. More

