Ciocca Chevrolet

Why Faulkner-Ciocca Chevrolet? 1. Their staff is Why Faulkner-Ciocca Chevrolet? 1. Their staff is welcoming 2. Their service department knows their stuff 3. Jason Snyder provided an absolutely e Why Faulkner-Ciocca Chevrolet? 1. Their staff is welcoming 2. Their service department knows their stuff 3. Jason Snyder provided an absolutely excellent car-shopping experience 4. A no-pressure environment Now the details: Showed up looking to find a used car replacement for a family member. Left with an AMAZING used car which was absolutely loaded. Jason Snyder deserves recognition for 5-star customer treatment (along with the hard-working staff in all the departments that assisted - Joe and Mark, thank you again!). God bless Faulkner Ciocca Chevrolet! More

Extremely displeased with the lack of service received here today. The condescending nature of mark regarding the concern I have for my safety and the safety of my children is astounding. While driving 60 here today. The condescending nature of mark regarding the concern I have for my safety and the safety of my children is astounding. While driving 60mph on interstate 80 this morning my 09 chevy traverse shut down while driving. The suggestion that because no codes showed up and there is nothing they could do is absurd. "GM Doesn't pay us to just take things apart when there are no codes" was an unacceptable response. Ordinarily I do not have issue with FCC there have been many issues with the engine in this vehicle, they are documented issues. A year ago almost to the day FCC had my vehicle for a period of 8 weeks due to an ECM issue. The fact that this wasn't even entertained as a possible cause for problem today is unacceptable. Your customer service has failed today, asking me not to return... Not at all acceptable. I have filed a complaint with General Motors, they have escalated the issue and Faulkner will be repairing this problem. I highly doubt that mark has been in my position as he stated he's put his wife and children in a vehicle with this particular issue and "dealt with it" fortunately concern was shown at General Motors, a sales manager is just that- a sales manager. This man should NOT be dealing with service issues. Admittedly, I was upset but his eye rolling and excuses add fuel to an already upsetting situation. Huge thumbs down. More

100% recommended dealership. The whole staff was very friendly and extremely helpful. I must've changed my mind about a million times and I never once got the smallest bit of frustration from anyone . Th friendly and extremely helpful. I must've changed my mind about a million times and I never once got the smallest bit of frustration from anyone . They were also the cheapest after getting quotes from about ten different dealers they went lower then any other dealer could go More

Everyone was great and very friendly. Great customer service, very accommodating. The price was right. My only feedback would be, when offered an extended warranty I wasn't offered the GM extended. I service, very accommodating. The price was right. My only feedback would be, when offered an extended warranty I wasn't offered the GM extended. I had to call back, cancel the that was offered add purchase the GM. More

I was recommended to Faulkner-Ciocca Chevrolet by my insurance company, USAA. They recommended three other dealerships in addition. I spoke with the other three first in addition to two other dealershi insurance company, USAA. They recommended three other dealerships in addition. I spoke with the other three first in addition to two other dealerships in my area before contacting Faulkner-Ciocca due to proximity. Faulkner-Ciocca is an hour and forty five minutes from my house. After speaking with Karen Allison I knew I wanted to do business with this dealership. When I arrived, I met Karen and to my surprise would be dealing with someone else for my vehicle purchase. I was slightly disappointed. I was introduced to Greg Fichter. After meeting with Greg I was as impressed with him as I was with Karen. His enthusiasm, knowledge of the vehicle, level of professionalism and interpersonal skills were far better than anyone I had met at any other dealership. At this point, I wanted to buy my vehicle from Greg. When we discussed price of the new vehicle and trade in value of my vehicle I was very impressed. The price of the same vehicle at other dealerships was thousand of dollars more and they gave me two thousand dollars more for my trade than any other dealership. I currently have four vehicles and have purchased more than fifteen new vehicles over the years and I have never been treated so fairly and respectfully. I knew what my vehicle was worth and the other dealerships tried to rip me off. I highly recommend this dealership and would drive the hour and forty five minutes in a heartbeat for my next vehicle. More

I gave the rating I did because of the people involved in the transaction. Greg Fichter and the finance manager are honest and nice people to deal with. I am a repeat customer and they are the reason I came the transaction. Greg Fichter and the finance manager are honest and nice people to deal with. I am a repeat customer and they are the reason I came back for the 2nd time in 3 months. More

Excellent Experience. I traveled over 2 hours because know dealership in my area could come close to the deal that Faulkner Ciocca made for us. know dealership in my area could come close to the deal that Faulkner Ciocca made for us. More

My experience was great, it started off with a little mis communication, but the sales rep that dealt with me did a great job. Thanks alot. communication, but the sales rep that dealt with me did a great job. Thanks alot. More

They were catering to our wants and ended up giving us a great deal for our new Chevy Equinox! We highly recommend working with Ray, he is a great salesman great deal for our new Chevy Equinox! We highly recommend working with Ray, he is a great salesman More