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Ciocca Chrysler Dodge Jeep Ram of Flemington

Flemington, NJ

4.7
4,076 Reviews
Ciocca Chrysler Jeep Dodge Ram of Flemington, a proud member of Ciocca Car & Truck Country, is a premier dealer offering world class service and a broad selection of models to meet our customers’ needs. Winner of the DealerRater Consumer Satisfaction Award for the past 8 years, our team puts our customers first in everything we do. Serving Hunterdon, Somerset, and Bucks County, we are centrally located in beautiful Flemington, NJ on US 202. Stop by and Experience the Difference at Ciocca Chrysler Jeep Dodge Ram of Flemington.
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204 US-202

Flemington, NJ

08822

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Showing 4,076 reviews

October 28, 2021

Had a great buying experience! Ali is great, I highly recommend him. He was very accommodating, professinal and knowledgeable about all models. He's great if you have little ones! Ali listened to our nee More

by Jeff.Jamison6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Ismail
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2021 -

Ciocca Chrysler Dodge Jeep Ram of Flemington responded

Thank YOU for choosing our team to help you with your car buying. We are so glad that you enjoyed working with our team and the whole experience. Congratulations and welcome to the Family!

October 28, 2021

Overall I had a pleasant and efficient experience working with the team. Sam was courteous and accommodating and made sure I had the time and opportunity to review the car to my comfort. The rest of the team More

by sjpp15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Bottros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Hayden
Nov 09, 2021 -

Ciocca Chrysler Dodge Jeep Ram of Flemington responded

sjpp15 - We are so pleased to hear Sam and our team offered you such a positive and memorable experience. It is our goal for every customer. Congratulations and welcome to our family!

October 28, 2021

The service professional namely James Clark provided me with exemplary service in all aspects of the job including communications, courtesy and expertise More

by Peter.Crisafulli3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Clark
Nov 09, 2021 -

Ciocca Chrysler Dodge Jeep Ram of Flemington responded

Peter - Thank you so much for sharing! We are so glad that our team offered you such a positive and memorable experience.

October 27, 2021

There could not be a more perfect car purchase than our most recent experience at Flemington Chrysler Jeep Dodge Ram. Nick Hriczko is exceptional, knowledgeable, and followed through on every email and pho More

by jojo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sarullo, Tony Kwak, Nick Hriczko
Nov 09, 2021 -

Ciocca Chrysler Dodge Jeep Ram of Flemington responded

jojo - We are so pleased to hear our team offered you such a positive and memorable experience. It is our goal for every customer. Congratulations and welcome to our family!

October 26, 2021

Clean waiting room. Prompt service. Friendly accommodating employees.easy to schedule service.been my dealer for over 20 years. More

by Kscheetz
Recommend Dealer
Yes
Employees Worked With
Stan Caballero
Oct 26, 2021 -

Ciocca Chrysler Dodge Jeep Ram of Flemington responded

Thank you for being the best part of Flemington Chrysler Jeep Dodge and Ram. Here is to another 20 years.

October 26, 2021

Flemington Jeep was very easy to work with. I ordered my new Wrangler in August. It just arrived and was ready to go when I showed up. It was very nicely detailed. Andrew Schneier was very easy to work with More

by PorschePilot
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Schneier, Kevin Hayden
Oct 26, 2021 -

Ciocca Chrysler Dodge Jeep Ram of Flemington responded

Porsche - We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business. Congratulations and welcome to our Family!

October 26, 2021

James Clark and Derek Cregar were great! They kept me informed all day and got my Jeep fixed in a single day. More

by usty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Cregar, James Clark
Nov 09, 2021 -

Ciocca Chrysler Dodge Jeep Ram of Flemington responded

usty - Thank you so much for sharing! We are so glad that our team offered you such a positive and memorable experience.

October 23, 2021

Great place to buy a car. Hassle free and Andrew is great. He had everything ready upon my arrival. Great experience. More

by sbwkaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Schneier
Oct 26, 2021 -

Ciocca Chrysler Dodge Jeep Ram of Flemington responded

sbwkaw - We are so pleased to hear Andrew and our team offered you such a positive and memorable experience. It is our goal for every customer. Congratulations and welcome to our family!

October 23, 2021

I have now purchased my last Chrysler product. I have bought 5 New Chryslers in 12 years but was treated very badly by both Flemington Chrysler Service and Chrysler/Mopar corporations! I had my car towed More

by Williamsa21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aron Kastell, James Clark
Oct 26, 2021 -

Ciocca Chrysler Dodge Jeep Ram of Flemington responded

Mr. Williams - We are extremely sorry for the reasons you needed to bring your vehicle into our Flemington Chrysler Jeep Dodge Ram service center. However, as I mentioned to you, we are required to follow the manufacturer's repair process to the letter, especially when we are dealing with a warranty repair. This means we can't use the diagnosis from any other person or repair shop to determine the best next steps. Because your vehicle was disabled, we could not do this to our standards. However, you can contact Chrysler Customer Care and see what they may be able to do to help with the cost of the repairs. Aron Kastell, Service Manager.

Oct 26, 2021 -

Williamsa21 responded

Mr Kastell, Flemington Chrysler Service had plenty of time to resolve my issue and prevent a bad review of the operations that took place. The fact that the vehicle was there over a week and no one called except to say that what was found was covered once the battery leads were re-connected. But then I was told I could not come down and see the found issue of the heater core hoses leaking and THAT is what caused the initial problem. James Clark told me the jumper wires used are already disconnected and the vehicle was pushed out the door into the lot already. I even said you can pressurize the system and not have to restart the engine to show the leak. His response was we don't have any free technicians to do that. And he told me what the shop did and bypass the starter cables created an unsafe condition to leave it that way! There again never calling me ahead of time to give me the option to see it. And a claim was approved but not for what caused the initial P0480 code when the check engine light came on. The fact that no one was willing to find the root cause of the problem when they went through the time and effort to restart the vehicle from the battery just baffles me tremendously. I know the technicians do not get paid the same amount for warranty work nor does the shop make anything on warranty jobs. However the customer still takes the charge to make up anything lost in a warranty job and the bays cannot be tied up for non paying work. I get all that. However after buying 5 Chryslers in 12 years and never putting in a claim on this vehicle after the initial warranty ran out, I feel more assistance in getting a Max Lifetime warranty claim pushed through. But I guess I have to buy 10 vehicles for that to happen?? Here are the issues I had with Flemington Chrysler. 1. Service Writer answering for Chrysler long before a claim was even filed. No willing to call and see what can be done for me. 2. I had to call Chrysler to put in a claim myself. 3. Chrysler's Customer Care team and Mopar extended life team were terrible. I talked to 16 different people in 4 days time! 4. No Communication from Chrysler or Flemington Service back to me as to the progress of the claim 5. People from Chrysler not informed or had no knowledge of what the "Special Investigations Team" reported just to deny the claim cause the vehicle was over 10 yrs. old??? 6. 3 times I was told a supervisor could not speak to me now and that they would have to reach back out to me and no one did! 7. Flemington Service Mgr. was not involved until I picked the vehicle up and towed it out of there after sitting there for a week and a half. Are the opened RO's not reviewed, at least at the end of the week and pushed along or resolvement practice take place? Now, to create peace and resolvement around these issues I would like a director or VP of Chrysler to call me and offer some sort of negotiation for the initial issue & repair costs on the vehicle. The repair was more than covered when I paid $2900.00 for the max lifetime warranty direct from Chrysler. And or just a name at Chrysler to write a letter to. I already have names of folks at Flemington Parts & Service I will be writing to in order to try and prevent this from happening to others in the future. Maybe Flemington Chrysler Service should shadow Flemington Subaru Service as their dept. seems to be run a ton more efficient and Customer Service orientated!

October 22, 2021

We ordered a new Wagoneer today and Ali couldn’t have been more kind, helpful, and patient! Would 100% recommend Ali to anyone looking for a new Chrysler, Jeep, Dodge, or Ram. Awesome overall experience! More

by NRoyal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Ismail
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Ciocca Chrysler Dodge Jeep Ram of Flemington responded

Nroyal - We are so excited about your Wagoneer! Thank you for trusting Ali and our team to take good care of you and we can't wait to see your Wagoneer come in!

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