Ciocca CDJR of Flemington - Service Center

The alignment I sent my wife to get was never done - I called the service department out on it and they admitted as much and assigned another mechanic who did not perform the job correctly either - he did called the service department out on it and they admitted as much and assigned another mechanic who did not perform the job correctly either - he did not adjust the camber, the whole reason for taking it in as I had just replaced the struts - he did not want the other guy's problem (I heard as much) - he said there was a bent part that prohibited but could not identify the part - AND that would not have affected 3 wheels - he was lazy and only wanted to align what he could without removing the wheels. You also had the car in to replace the headlight assembly as part of a recall - I had just put high intensity bulbs in the car to replace the old dim factory originals - you pulled them and put in bulbs that look like they are out of a used car and way worse than the ones I replaced and triedd to charge us - I have the emails. When I asked the service advisor, he stated they simply changed the assembly and used the same bulbs - then why are they no longer the ones I put in and why are we getting email requests for payment. This on top of my wife hearing complaints of how the shop is nothing like the old owner's and feared crooked - shoddy at best. You let my wife leave there and put my family in jeopardy due to the terrible alignment - the mechanic should be fired and the service writer who signed off on as well. Every job going out should be checked - When I went back I will say the service writer then did his best to make me "whole" - but the camber is still not correct and I must either do it myself or bring it elsewhere to have done correctly. Pathetic. More

The service department is very attentive to my needs. I Will always use them for service on my jeep I Will always use them for service on my jeep More

Russ saved the day (again) & accommodated my schedule to get my Jeep serviced last minute. He kept me updated throughout the process w a video of the tech explaining exactly what needed to be done- as well get my Jeep serviced last minute. He kept me updated throughout the process w a video of the tech explaining exactly what needed to be done- as well as the costs. There is NO other service manager or location I’d go for work on my vehicle. Thank you Russ & team. More

I have never had a more pleasant experience with a car dealership. Trading in my old vehicle and purchasing the the new one was effortless, the offers were fair with none of the haggling or back and fort dealership. Trading in my old vehicle and purchasing the the new one was effortless, the offers were fair with none of the haggling or back and forth I have experienced with other dealerships. I have actually walked out of other dealerships in the past because of it. The Service Department goes above and beyond any expectations I had when it came to the repair of my vehicle. They keep you advised every step of the way addressing any questions or concerns in a timely manner More

Excellent service and communication. Well done. Prefer to have my vehicles serviced at the dealer and they don’t give me a reason to go anywhere else. Well done. Prefer to have my vehicles serviced at the dealer and they don’t give me a reason to go anywhere else. More

Service was great and the car was ready when promised. Art, the service consultant, was excellent and communicated everything that was being done. Art, the service consultant, was excellent and communicated everything that was being done. More

All of our concerns were addressed at this scheduled service. We liked the idea of being shown the undercarriage of our vehicle and walking through how the technician assessed the current status and wha service. We liked the idea of being shown the undercarriage of our vehicle and walking through how the technician assessed the current status and what might need to be done in the future. More

All was a 5 until check out time, took an hour from completion of service to departure. I understand someone was not feeling well but you need a better plan B. completion of service to departure. I understand someone was not feeling well but you need a better plan B. More

I would highly recommend this dealership. I recently purchased a new car from Ciocca Chrysler. They made the process very easy. There service department is also great. I recently purchased a new car from Ciocca Chrysler. They made the process very easy. There service department is also great. More

Great service and knowledgeable advisors. Very accommodating and quick service! I definitely recommend this dealership!!! Very accommodating and quick service! I definitely recommend this dealership!!! More