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Ciocca CDJR of Flemington - Service Center
Flemington, NJ
586 Reviews
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586 Reviews of Ciocca CDJR of Flemington - Service Center
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July 12, 2019
Service issues on Sahara jl that they won’t acknowledge So I wrote a review back in April about a thumping noise coming from the rear of my Sahara. I did acknowledge they were helpful and tried to resolve t So I wrote a review back in April about a thumping noise coming from the rear of my Sahara. I did acknowledge they were helpful and tried to resolve the issue. Since then I have read many forum discussions where many with Sahara and sport and limited slip differentials have the exact same problem with the rear end thumping. There are a few dealers in the country who have acknowledged that the issue is clearly the lsd and the pinion gears and have fixed the issue. NOT this dealer. They maintain its aftermarket wheels and tires (the FCA corporate line of refusal to admit they have a major issue). So I sent many of the complaints to the dealership and asked if they would admit the issue. Quick answer was no. Call FCA. I have found other dealerships that know about the problem and have contacted FCA but it’s not simple since some either don’t know or won’t admit. Hopefully anyone who reads this and is having issues or unaware of the issue checks it out before something serious happens. So I would have liked my dealer to have done what others have done but they stick with corporate crap. I originally wrote a negative review back in April because they refused to admit the problem but they are nice guys and basically begged me to rewrite the review. I did and am now sorry because I hope no one has to go through this when there are dealers who will try to fix an issue they are aware of. Just keep looking and avoid the service at this place at all costs. More
by mark k
Employees Worked With
James Roach
June 25, 2019
Ram/Dodge great service department Flemington Ram/Dodge has a very friendly and reliable service staff. I continue to take my vehicles to them for all service needs. They are always kno Flemington Ram/Dodge has a very friendly and reliable service staff. I continue to take my vehicles to them for all service needs. They are always knowledgeable about what my vehicles do and do not need to be serviced. More
by Cos79
Employees Worked With
George Stydocker
June 20, 2019
Took care of the problem I went there for an oil change and tire rotation. I am disabled, and Trish was very nice and accommodating to me. Very good customer service I will r I went there for an oil change and tire rotation. I am disabled, and Trish was very nice and accommodating to me. Very good customer service I will return there again. More
by Tara
Employees Worked With
Trish Temples, James Roach
June 14, 2019
Great Service I had my Truck in for a few Service issues and recalls. The staff at Flemington CJDR took great care of me! I would highly recommend this dealership I had my Truck in for a few Service issues and recalls. The staff at Flemington CJDR took great care of me! I would highly recommend this dealership! More
by JRM1182
Employees Worked With
George Stydocker, Trish Temples, James Roach
June 11, 2019
Jeep Rubicon wandering issue ABSOLUTE HORRIBLE SERVICE. I brought my 2018 Jeep Rubicon JLUR in for the 2nd time for a wandering issue that has yet to be resolved. This is a long ABSOLUTE HORRIBLE SERVICE. I brought my 2018 Jeep Rubicon JLUR in for the 2nd time for a wandering issue that has yet to be resolved. This is a long story that unfortunately plagues a lot of new Jeep JL wranglers. It is a serious issue that makes the steering feel "loose" or like you are fighting to control it and always moving the steering wheel left to right to keep the vehicle going straight which can be scary at times The first time my Jeep was brought in it had a little over 1500 miles on it and I brought it back due the Jeep wandering all over the road, the steering wheel not being in the center or off centered and some of the hardware in the front suspension (ball joints) were hand tight, granted they could not come off due to a cotter pin that prevents from happening. I had also requested that they check the steering software in the computer to make sure it was updated and the correct version was installed. I had received a call stating that my jeep was ready to be picked up and everything was fine. When I received the paperwork along with the Jeep I was told that the reason it was wandering was due to installing larger tires and that the steering wheel was centered and everything was checked in the front suspension and all was tightened to correct specification, along with a updated software version installed for the steering. First was a visual inspection of the front suspension components and the ball joint castle nuts were still only hand tight and still had the factory cotter pins installed. I had asked about centering the steering wheel and was told when it was driven across the parking lot it was straight. The correct way to check is by putting the vehicle on a alignment rack to center the steering wheel, not driving it across a parking lot. That`s why they call it a alignment machine, it aligns the steering components so they are set to factory specifications and are lined up straight. I asked for it to be put on the alignment machine and was told everything is fine and it drove down the road straight and the steering wheel fine. I was sent on my way, and after 5 minutes of driving the Jeep was wandering all over the road and the steering wheel was off center, if you moved the steering wheel to center while driving it would make the jeep actually change lanes. At this point as a mechanic I knew that I had to find out why this was happening to my Jeep. I began to research this wandering issue on the internet and found out that I am far from alone, there are a lot of Jeep owners that have reported this issue and have gone as far as reporting it to the NTSB. I continued to drive my Jeep while researching what is the correct fix and there is a lot of information available on this subject, from people using the Lemon Law in their state to the dealer actually buying the Jeep back from the owner. I had contacted a representative at Jeep Cares which is a Jeep based customer care facility for when you are having problems with your Jeep and the dealer service department is not willing or able to fix the issue, Jeep Cares will get involved and be in contact with the dealer to help them with finding the resolution to the issues you are having with your Jeep. SECOND TIME AT THE DEALER... I had driven my Jeep for a additional 600 miles which puts it at 2149 miles total on it. The entire time it is wandering all over the road. I spoke with Jeep Cares and told them the problem I was having with my Jeep and also told them about information that I had found in the form of a Star Bulletin, this is similar to a TSB but it is more vehicle specfic based on manufacturing dated of parts and any other information that has been found regarding your vehicle. I made a appointment and dropped it off on 5/10/19 for the Star bulletin repair guidelines and wandering all over the road along with a new issue which is called death wobble which causes the steering wheel to shake violently from left to right when you hit a bump or uneven surface in the road. After a few days had gone by I had received a call from Jim who heads up the service department. Much to my amazement he had found that my Jeep need to have the steering box replaced along with a item that is called a track bar, the track bar keeps the axle assembly centered underneath the vehicle while the suspension moves up and down while driving.This also helps keep the vehicle driving straight down the road by allowing the front axle and rear axle to track in a straight line together. Pretty interesting that there were not any issues the first time and now it needed a new steering box and other parts. The Jeep steering issue has not been resolved by replacing these parts. This is a to be continued type of review due to the Jeep still wandering all over the road and pulling hard to the left when you remove your hands from the steering wheel More
by richk225
Employees Worked With
James Roach
June 10, 2019
George Stydocker George was the 1st employee that I met. He's the best desk appointment person ever. He works with Me as to when I can come in&checks My repair contrac George was the 1st employee that I met. He's the best desk appointment person ever. He works with Me as to when I can come in&checks My repair contract. More
by Nana1313
May 31, 2019
Service Dept is Great to work with The service Dept is great to deal with James Roach is a great person to talk with about your truck and he gets it and the work is completed thanks f The service Dept is great to deal with James Roach is a great person to talk with about your truck and he gets it and the work is completed thanks for the great work hope you guys keep it up More
by William from Staten Island NY
Employees Worked With
James Roach
April 28, 2019
My first service My service advisor George was everything you can expect and then some , he an asset to your dealer, you have a committed customer thanks to my experie My service advisor George was everything you can expect and then some , he an asset to your dealer, you have a committed customer thanks to my experience with my service advisor. Great job More
by Avalle01
Employees Worked With
George Stydocker
April 12, 2019
Service on Wrangler When I was getting a rotational thumping noise from my rear after putting on aftermarket wheels and tires I needed to find out what was causing proble When I was getting a rotational thumping noise from my rear after putting on aftermarket wheels and tires I needed to find out what was causing problem. Both service manager and mechanic were very helpful in trying to solve the issue. They are convinced it is oversized wheels and tires. But they couldn’t be more accommodating. More
by mark k
Employees Worked With
James Roach
March 31, 2019
They always help me out I stopped in for a fast oil change and it was pretty fast. I didn't have an appointment and they were nice enough to get me in and out in about 30 min I stopped in for a fast oil change and it was pretty fast. I didn't have an appointment and they were nice enough to get me in and out in about 30 minutes. I stopped up in sales to ask if John would pair my phone when the oil change was done and he showed me how to do it for about the 3rd time now, tech isn't my thing. More
by ThisDartIsAwesome
Employees Worked With
John Freudenberger, Trish Temples, James Roach
