Ciocca Chrysler Dodge Jeep Ram of Hanover

Customer Needs My 2012 Dodge truck needed to have the Crankcase filter changed and the EGR flushed as part of exhaust maintenance that is set by Dodge. My wife talke My 2012 Dodge truck needed to have the Crankcase filter changed and the EGR flushed as part of exhaust maintenance that is set by Dodge. My wife talked to Racheal along with the Service manager and explained to both of them that the EVIC was showing a "preform service" message on the dash. We even went as far as showing them the page number in the owners manual showing what the message meant and what needed to be done . The next day I received a call from Racheal stating they needed to run a diagnostics on the truck for a " check engine light" that was on . Then I was enformed that the above work would cost 274.00 including the EGR flush as I had asked for . When I asked why they had to put my truck on the computer I wasn't given an answer other then "who ever made the appointment stated that" ( by Racheal). An half hour later I receive another call from Racheal which I was unable to answer . Her message to me was " sir I was wondering if you would like to have the EGR flushed please call back and let me know". I am sure from the beginning I asked for the filter and the EGR to to be taken care of just as it is stated in the owners manual and that was all I needed to have done. After many failed attempts to contact the Racheal and the service manager and being hung up on by numerous employees I finally contacted the General Manager. I explained the entire mess with him and he said he would take care of it. A few hours later I received a call back from him stating that everything was taken care of and that the total came to be 189. And some change. He also said that they would contact my wife so that she could pick up the truck when it was done. Racheal never contacted my wife and the rest of the service that was to be ( EGR FLUSHED) was never completed . When asked why by my wife Raceal said " I never returned her call" the bill that I was told would only be 189 and some change was changed to 289.90 ! On EVERY ATTEMPT Racheal seemed to NOT listen to the needs of of the customer let alone her own supervisor. I have called yet again and left another message for the General Manager wanting to know why the service I ask to have done was not completed and why the bill was another 100.00 more. I will NEVER deal with dealership for ANYTHING again More

Happy ram owner Iam true ford fan but couldn't make a deal went to apple of Hanover got the truck I needed at a price I could afford sale staff was great to work with Iam true ford fan but couldn't make a deal went to apple of Hanover got the truck I needed at a price I could afford sale staff was great to work with More

Great overall experience ! All sales staff members were willing to make this a memorable buying experience. Adam Jacobs is definitely an asset to this dealership!! The staff her All sales staff members were willing to make this a memorable buying experience. Adam Jacobs is definitely an asset to this dealership!! The staff here will make you feel at home. More

well pleased with salesperson throughout prescess of purchas Jordan MILLER was an excellent sales person helping me with the purchase of a 2015 Chrysler Mini van. He was very knowledge in explaining the paper Jordan MILLER was an excellent sales person helping me with the purchase of a 2015 Chrysler Mini van. He was very knowledge in explaining the paper work involved with the purchase of the vehicle. I would highly recommend him any one who wants to purchase a vehicle. More

Ram Beast Have purchased several trucks there through the salesman John Weiss who has been with them since before it was taken over by Apple. Purchase experienc Have purchased several trucks there through the salesman John Weiss who has been with them since before it was taken over by Apple. Purchase experiences have always been stellar and the numbers have always been fair. Comforting to know that their employee / staff retention seems above average since you don't constantly see new faces like some other dealerships I've dealt with in the past. I would say that says something about internal dealership employee morale that reflects in their low turnover. Gerald Dori has also been an asset to the purchase experience. Service experiences are always a pleasure as well with your vehicle returned to you just as clean as you submit same for service. First oil changes being free after a new purchase is a great incentive too. No complaints! More

Best car buying experience ever Made contact with.Tara about 3:30 PM, on the internet, we found a car we were interested in and she gave us a guote. We asked if we could see the car Made contact with.Tara about 3:30 PM, on the internet, we found a car we were interested in and she gave us a guote. We asked if we could see the car at 6:30 that same eveving. We met Corey at the dealership, where he had the car ready for a test drive. We drove it, liked. It, and decided to buy. Corey gave us price that's was lower than our origiinal quote. All the paperwork was completed and we were out of there by 8:30 PM with a new DODGE DURANGO CITIDEL. It was a pleasure dealing with all the staff at Apple of Hanover and I would highly recommend them to anyone. It was our best car buying experience ever. More

Quick and easy I worked with Phil. I needed a Promaster van. He found me one quickly. The deal was done in less than i week. It was a enjoyable experience. I worked with Phil. I needed a Promaster van. He found me one quickly. The deal was done in less than i week. It was a enjoyable experience. More

Seemless Nolen was super helpful and got me the ultimate deal on my new cherokee! He made the car buying ecperience quite easy for me. I would def come back. Nolen was super helpful and got me the ultimate deal on my new cherokee! He made the car buying ecperience quite easy for me. I would def come back. More

I LOVE OUR DART! Tim Miller is absolutely THE BEST!!! It is refreshing to go to a dealership and talk with someone who is knowledgeable, experienced, and willing to go Tim Miller is absolutely THE BEST!!! It is refreshing to go to a dealership and talk with someone who is knowledgeable, experienced, and willing to go the extra mile for you. He is friendly, caring, and personable. I recommend him and this dealership whether you are looking new or preowned. More

Bought my first car with tim Tim helped me pick a great car and get in and out quick great person too. Tim helped me get the best interest rate possible and helped me get a great Tim helped me pick a great car and get in and out quick great person too. Tim helped me get the best interest rate possible and helped me get a great reliable car in any weather condition More