Ciocca Chrysler Dodge Jeep Ram of Hanover

Multi-point checks cannot be trusted BEWARE of your multi-point inspection results! Their technicians are dishonest about inspecting your vehicle when you take it in for service. ----- BEWARE of your multi-point inspection results! Their technicians are dishonest about inspecting your vehicle when you take it in for service. ----- Below is an email that I sent to Christine who is supposedly the Service Manager at this location. I NEVER received a response. Sent to: cgalysh@appleauto1.com 4/1/18 at 9:31AM. I also filed a Better Business Bureau complaint on 4/8 that this company has refused to respond to. Complaint ID 12789667 filed with BBB, 1411 K St. NW, 10th Floor, Washington, DC 20005-3404. This should tell you all that you need to know about the RAM location in Hanover... ----- Christine, I recently brought my Ram 1500 Laramie in for a recall on 3/28 at 7:27A EDT; it was for a simple ECU flash. I was ecstatic to see all the green on my inspection checklist afterward. With exception to the LR tires being at 5/32, all of the other items were within tolerance if one is to believe that the technician actually inspected them. I must say that as this was my first Ram service appointment at your dealership, I am disappointed and reviewing other options for future service because of it. I feel that the technician did not perform this inspection honestly. How do I know that? Well the Under Hood section of the checklist has a checkbox for 'Fluids: Oil/Coolant/Power Steering/Brake/Washer'. Less than 48 hours after I left your dealership, the XXXXXXX washer fluid light popped on. If this checklist is to be believed, the technician signed off on the washer fluid level... To be sure I don't have some kind of washer fluid leak, I filled it to the brim and waited a few days to see if the level changed drastically. It did not. Deductive reasoning concludes that the only reason for this was a dishonest multi-point inspection. Since the technician obviously did not look at the washer fluid, I doubt he performed some of the other checks besides the tires. When I gave the gentleman my keys, I headed to Perkins for breakfast. It was not busy and my meal was brought out 8 minutes after I sat down. I know this because I thought it was extremely fast and I checked my watch. I estimate that I was at Perkins for 22-25 minutes in total because I don't linger when eating by myself. When I came back, my truck was moved and parked in a handicap spot. The gentleman at the service counter said that it was finished already and we went over the paperwork. More

Awesome Jason Berry helped my wife and I. What an awesome experience and Jason was very helpful during the process, really made it comfortable . This was our Jason Berry helped my wife and I. What an awesome experience and Jason was very helpful during the process, really made it comfortable . This was our first time purchasing a Certified Preowned vehicle along with our first time at this dealership, can’t wait to buy our next vehicle from this same group. Thank you again Jason! Thank you Apple! More

Who wants used when you can get new? Adam Jacobs was fantastic through the entire process, getting us into a brand new Jeep Cherokee when we had stopped in looking for a used vehicle. He Adam Jacobs was fantastic through the entire process, getting us into a brand new Jeep Cherokee when we had stopped in looking for a used vehicle. He spared no effort in getting us where we needed to be price-wise, and was such a pleasure to work with. Highly recommend him to anyone looking to replace a vehicle! More

Awesome buying experience with Brian Miller Highly recommended Brian Miller for your next buying experience, he is very knowledgeable and helpful. Made my buying experience easy and painless. Aw Highly recommended Brian Miller for your next buying experience, he is very knowledgeable and helpful. Made my buying experience easy and painless. Awesome experience and will return in the future to buy again!!! More

Jeep Wrangler Greg Mussmacher was the best!!! Made the whole buying experience very pleasant. Will definitely use Greg and Apple in the future!! Very pleased and sa Greg Mussmacher was the best!!! Made the whole buying experience very pleasant. Will definitely use Greg and Apple in the future!! Very pleased and satisfied. More

So Happy Jeep Buyer My experience at Apple Jeep and sales rep Brian Miller in particular was wonderful. Very responsive to questions and concerns while simultaneously ma My experience at Apple Jeep and sales rep Brian Miller in particular was wonderful. Very responsive to questions and concerns while simultaneously maintaining a high level of respect for my needed personal decision making space. Fantastic!!! More

Seamless Experience Adam Jacobs was very helpful, friendly and efficient. He got back to us in a timely manner through the whole process. My husband loves his new car! Adam Jacobs was very helpful, friendly and efficient. He got back to us in a timely manner through the whole process. My husband loves his new car! More

I LOVE MY NEW CAR! Very happy with my overall experience at Apple. We had Brian Miller help us with the lease deal, and it was a very easy process. We will definitely be Very happy with my overall experience at Apple. We had Brian Miller help us with the lease deal, and it was a very easy process. We will definitely be back for my next car. More

Very Happy with the purchase of our new car Purchased this vehicle on Thursday (01/18/18), picked it up on Saturday (01/10/18), Had not even driven this vehicle 5 miles, when the Air Bag (red) Purchased this vehicle on Thursday (01/18/18), picked it up on Saturday (01/10/18), Had not even driven this vehicle 5 miles, when the Air Bag (red) light was on. I drove 45 miles to purchase this vehicle, and back home. Now drove another 45 miles to pick up this vehicle. and home again. Now it looks like I will be driving another 90 miles to repair this vehicle. Not a good start for a new (used) car. Beautiful vehicle. Was very happy with the welcoming from Brain Miller, and staff. Bought this Honda Civic for my daughter. Her 1st car. She could not of been any happier. Thanks again Brain, and for the balloons . Not so happy Daniel Thomas More

A fun day My experience with Apple in Hanover could not have gone any better. Brian left my buy my Chrysler 300 instead of selling my one under pressure. He ans My experience with Apple in Hanover could not have gone any better. Brian left my buy my Chrysler 300 instead of selling my one under pressure. He answered all my questions and I actually had a good time. Nolan made the financial transaction painless. I give them a thumbs up More