Ciocca Ford Lincoln of Flemington

I came to Flemington Ford with great hopes of leaving with a car. I am a teacher and had spoke to a number of people, whom all said Flemington Ford was the place to go! It was said that not only do you g with a car. I am a teacher and had spoke to a number of people, whom all said Flemington Ford was the place to go! It was said that not only do you guys have a greater selection, but that your customer service was one to stand by. Needless to say, I left completely shocked, disappointed and discouraged. In addition to Britt Long's racist impersonation of the gentleman who had called toward the end of my visit, I felt like he had also treated me different. Not only did he only compare the certified pre-owned car that I was interested to only new models, but he did not even bring up any of the 3-4 other preowned vehicles, that I've seen are available online, that were also in my price range. There was NO attempt to try to find a car that would fit my needs. The moment I shared that the offer wasn't a match, he stapled your card to the sheet, and that was that. I had been to another dealership the night before, who unfortunately did not have what I was looking for in stock. At this dealership, both the salesman and manager were searching and suggesting options that may work for me. I was there for 3 hours and felt that they really tried. With Britt, I was in and out in an hr. I wondered if it was just me, or the fact that we were two female customers, but my friend felt the same way. It's a shame to see the difference in treatment from dealership to dealership, salesman to salesman. I've already shared my experience with those that referred this dealership to me and they were shocked. It's also unfortunate that now, I also feel that you would most likely turn around and speak negatively about me to others too. If anything, I hope this brought to their attention, some sensitivity and professionalism that ALL customers deserve. I had called the next day to speak with a manager and was given the run around by another salesman named Joe Valenti. He told me Ed Wood, was the manager. I followed up around 4:30p.m. left another message. It was not until I looked up e-mail address that I found out Pete Chicarelli, was the actual Pre-owned Sales manager. Pete did follow up with me but had little to say to explain the lies and unprofessional behavior at this dealership. Once again, I felt undervalued as a potential customer. Purchasing a car, under stressful conditions, is hard enough. This entire experience is ridiculously unbelievable. Fortunately, I was able to find the perfect car, assisted by wonderful, kind and professional salesman at a Nissan dealership 3 days later. More

This dealership and Brian Mullen were highly recommended through a co-worker. Brian easily found a car that matched exactly what I was looking for and made the entire process simple, easy, and straight for through a co-worker. Brian easily found a car that matched exactly what I was looking for and made the entire process simple, easy, and straight forward. I really like that he suggested specific cars with the options that I was looking for and didn't try and sell me something that I didn't want. I could not have had a better or easier experience purchasing a brand new car and I would highly recommend this dealership. I feel like I got a good deal and I am totally satisfied with my purchase. I never felt pressured or pushed in a certain direction and would certainly give them my business again in the future. More

Wonderful expirence purchasing my first ford truck. Great sales team. Would recomend to anyone I know. The sales assiociates did a wonderful job helping both me and my family while at the dealership. sales team. Would recomend to anyone I know. The sales assiociates did a wonderful job helping both me and my family while at the dealership. More

My whole experience was great. Tom Santangelo was extremely professional and knowledgable. He really took the time to explain all the car's features. Chris Callahan was excellent during the finance p extremely professional and knowledgable. He really took the time to explain all the car's features. Chris Callahan was excellent during the finance process. More

Started the process over the net. Got to dealership and prices were exactly what was quoted to me. Britt was professional, courteous and friendly. Pete was a great help as the weather had personnel down prices were exactly what was quoted to me. Britt was professional, courteous and friendly. Pete was a great help as the weather had personnel down to a minimum. Purchased the car on the spot, got great customer service all through the process of sales, business and delivery. I would highly refer my friends and family to this dealership and have no regrets. More

Mark Schmaling went out of his way to get me the car I wanted and could afford. He makes the process so painless, it is incredible. He also spent the time explaining the features of the new Lincoln MKZ to wanted and could afford. He makes the process so painless, it is incredible. He also spent the time explaining the features of the new Lincoln MKZ to me and my husband. As we are not 'tech savvy', we had many questions. Mark is patient and very knowledgeable. Jeff Cramer also makes the process smooth, and is a terrific counterpart to the sales team. I would recommend this dealership based on customer service, providing value for the money, and ease of the transaction. Phyllis Picasso More

Today three very nice people who made my day and gave me a very nice experience and good time while i purchasced my ford edge a very nice experience and good time while i purchasced my ford edge More

My experience was out of this world. It was textbook. There was no hard selling and everyone I spoke to treated me like I knew them all my life. I can't say it enough to everyone I know about how pleasan There was no hard selling and everyone I spoke to treated me like I knew them all my life. I can't say it enough to everyone I know about how pleasant it was to buy a car at the Ditschman/Flemington Ford Lincoln dealer. The salesman Joe Valenti was a pleasure to deal with and he knew his job to the T! There was no going back and forth game of I have to talk to my manager like at all other dealers. And to my surprise the finance manager Aubrey Garson offered me but wasn't trying to hassle me into buying the extra insurances that most good dealers offer their customers. Listen folks overall I give them a 5 star rating but you don't have to take my word on it but if you need a new or pre-owned car it will be your loss if you don't try them first. More

Mr. David Hill was a absolute pleasure to work with when buying my 2014 ford fusion SE. I was at other ford dealers and none of them came even close to the top notch warm-hearted customer service provided b buying my 2014 ford fusion SE. I was at other ford dealers and none of them came even close to the top notch warm-hearted customer service provided by Mr. Hill. The individual I was with even commented on how much more relaxed and natural I was, compared to my visit to other ford dealers. I felt like Mr. Hill actually listened to my needs and had my best interests in mind and not to mention, highly knowledgable, great sense of humor, and provided just a great all-around car buying experience. I will be sure to bring my friends and family to Mr. Hill for all of their new and used vehicle needs. He is a real asset to the company. Overall excellent experience. -Doug Marino More

This was my first experiance buying a new car and the people I worked with at Flemington Ford made the experiance both easy and enjoyable. The sales representative was both knowledgable and easy to talk people I worked with at Flemington Ford made the experiance both easy and enjoyable. The sales representative was both knowledgable and easy to talk to he. He answered all of the questions I had and worked with the parts department seamlessly to get a number of additional items installed in the vehicle. The finance manager I worked with was both quick and efficient. He was well organized and answered all of the financing questions easily. I would recommend Flemington Ford to anyone looking for a new car and have all intentions of returning there for my next vehicle. More