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Ciocca Ford

Quakertown, PA

Overview
Employees
Reviews
Vehicles
4.5
1,513 Reviews
Located at 780 S West End Boulevard in Quakertown, PA, we are dedicated to making sure that our customers are satisfied. When you shop with us, you'll have access to a wide selection of new Ford models, as well as an extensive inventory of used cars, trucks, and SUVs. When you combine this shopping experience with our top-notch finance center, experienced service center, and well-stocked parts department, you'll start to understand why we are the choice of so many people for solutions to their automotive needs.
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780 S West End Blvd

Quakertown, PA

18951

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Showing 1,513 reviews

September 07, 2025

Stephanie’s communications were great. However, we really feel ripped off for the pricing. We could’ve saved a lot elsewhere. We wanted to trust our car with the best but won’t be back More

by KRISTINKUSIAK21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2025 -

Ciocca Ford responded

Hi Kristin, thank you for sharing your feedback. We’re glad to hear Stephanie provided great communication—that’s something we truly value. We’re sorry to hear you felt the pricing wasn’t competitive and that it affected your trust in us. We always aim to provide exceptional service and value, and we appreciate your honesty. If you’d be open to discussing this further, please feel free to reach out to us at (215) 536-8600. We’d love the opportunity to better understand your concerns and see how we can improve.

September 05, 2025

It was a great experience Everyone was awesome from our salesman to the finance guy Kept us well informed about the process of our truck Would tell anyone who asked to go to your store More

by marghollander
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory mc nulty
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Sep 09, 2025 -

Ciocca Ford responded

Hi Marg, thank you so much for the fantastic feedback! We’re delighted to hear that our entire team—from sales to finance—made your truck-buying experience smooth and enjoyable. Keeping you informed every step of the way is very important to us. We truly appreciate your recommendation and look forward to helping you or anyone you send our way in the future!

September 04, 2025

I had a fantastic experience at this dealership, I truly appreciate the transparency and honesty throughout the process, I highly recommend this dealership, Thank you again for the excellent service! More

by oskamo01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Sep 04, 2025 -

Ciocca Ford responded

Thank you so much for the kind words! We're thrilled to hear you had a fantastic experience with us. Transparency and honesty are values we take seriously, and it’s great to know that came through during your visit. We truly appreciate your recommendation and look forward to serving you again in the future.

September 02, 2025

Everyone there is very friendly and courteous. I appreciate everything that everyone has done. Thank you More

by THOMASKOSIBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Maley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Cotton
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2025 -

Ciocca Ford responded

Thank you so much for your kind words, Thomas! We're glad to hear that you had a positive experience with our team. Providing friendly and courteous service is what we strive for every day, and it means a lot to know it made a difference. We truly appreciate you and hope to see you again in the future. Thanks again!

September 02, 2025

They help fix the car but thy need to courtesy to get renters to customer if they needed a car but im glad everything came out good an fix,they did good work with the car I can’t complain so all.Ever exc More

by JOSERODRIGUEZ0324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonah Weitzel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Good
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Maley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Katra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Klement
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zane Henninger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Cotton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Holmes
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2025 -

Ciocca Ford responded

Thank you for your feedback, Jose. We're glad to hear that you were happy with the repair work and that everything was resolved to your satisfaction. We do want to sincerely apologize for the inconvenience caused by the lack of a loaner vehicle — we understand how important that can be, and we’re actively working to improve that part of our service. We truly appreciate your patience and are grateful for your kind words despite the inconvenience. Thank you again for choosing us — we look forward to providing you with an even better experience next time!

August 31, 2025

Always polite and do not talk down to me. Even when I call a strut a rotator cuff(haha) More

by FATCAT265
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Good
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Sep 02, 2025 -

Ciocca Ford responded

Hi there, Thanks for the great review — you gave us a good laugh with the "rotator cuff" comment! We're so glad to hear that you feel respected and comfortable with our team. No matter what you call it, we’re always here to help and happy to answer any questions without judgment. We appreciate your trust in us and look forward to seeing you again!

August 31, 2025

Problem with Transmission cable shifter. Contacted Ciocca. Said was a recall and covered. They also told me they completed another recall, front brake hoses. Awesome More

by FALENCKI41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt ?
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Sep 02, 2025 -

Ciocca Ford responded

Hi there, Thank you for sharing your experience! We're glad we could quickly address the transmission shifter cable issue and take care of the front brake hose recall as well. It's always our goal to make the process as smooth and stress-free as possible. We appreciate your trust in Ciocca and are here for you anytime you need us. Thanks again for the kind words — and we're happy to hear you had an awesome experience!

August 27, 2025

Easy to schedule, good communication from service mgr and got my car back in short time More

by karen.smith18951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2025 -

Ciocca Ford responded

Hi Karen, Thank you for the great feedback! We're glad to hear that scheduling was easy, communication was smooth, and your vehicle was ready quickly. Our service team works hard to make every visit as convenient as possible, and we appreciate you taking the time to share your experience. We look forward to seeing you again!

August 23, 2025

Fast friendly service. Stephanie is the Best. No issues! Needs better phone charging station and needs to return to Kurig coffee service. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2025 -

Ciocca Ford responded

Hi John, thank you so much for the kind words! We're thrilled to hear you had a great experience and that Stephanie made a positive impression — we agree, she's awesome! We appreciate your feedback about the phone charging station and the Keurig coffee service. Your suggestions are noted, and we’re always looking for ways to improve. Hope to see you again soon!

August 20, 2025

Was greeted immediately by service staff, took my information and sent my truck in to the shop, the work was complete within an hour More

by JIMFRANCE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t deal with anyone shown
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Aug 21, 2025 -

Ciocca Ford responded

Thank you, Jim, for the great feedback! We're glad to hear you had a smooth and efficient visit, and that our service team took good care of you and your truck. We appreciate your business and look forward to seeing you next time!

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