Ciocca Ford

Ciocca Ford responded

Thank you so much for your kind words! We're fortunate to have Steve on our team—his honesty, fairness, and attention to detail truly make a difference. We're glad you've had such a positive experience and appreciate your continued trust in us!

Ciocca Ford responded

Thank you, Bill! We’re so glad to hear you had a great experience with our team. We truly appreciate your kind words about our prompt service, concierge experience, and courteous staff. It's our goal to make every visit as smooth and convenient as possible. We look forward to serving you again!

Ciocca Ford responded

Thank you so much for the great feedback! We're glad to hear that our team has been helpful and accommodating—and we couldn't agree more about Steph! She truly goes above and beyond. We'll be sure to pass along your kind words. Looking forward to helping you again soon!

Ciocca Ford responded

Hi Kevin, We’re truly sorry to hear about your experience and understand your frustration. We take your concerns very seriously and want to assure you that transparency and customer communication are top priorities for us. It’s concerning to hear about the unexpected charges and the lack of proper authorization before proceeding with repairs. We would appreciate the opportunity to review your case in detail and work toward a resolution. Please contact our Service Manager directly at (215) 536-8600 so we can address your concerns personally and clarify any misunderstandings.

Ciocca Ford responded

Hi Kevin, We’re truly sorry to hear about your experience and understand your frustration. We take your concerns very seriously and want to assure you that transparency and customer communication are top priorities for us. It’s concerning to hear about the unexpected charges and the lack of proper authorization before proceeding with repairs. We would appreciate the opportunity to review your case in detail and work toward a resolution. Please contact our Service Manager directly at (215) 536-8600 so we can address your concerns personally and clarify any misunderstandings.

Ciocca Ford responded

Thank you for the awesome feedback! We’re honored to be considered one of the best dealerships you’ve worked with. Our team is always here to help and happy to answer any questions to make your experience smooth and stress-free. We truly appreciate your support and look forward to assisting you again in the future!

Ciocca Ford responded

Thank you so much for sharing your experience! We’re thrilled to hear that Jason Muscarelli provided you with such attentive and respectful service. It’s so important to us that every customer feels heard and valued—especially on their first visit—and we’re glad Jason made that happen for you. We truly appreciate your trust in us and are grateful for the opportunity to help you find the vehicle you wanted. Welcome to the Ciocca family—we look forward to serving you again in the future!

Ciocca Ford responded

Thank you so much for the great feedback! We’re happy to hear everything went smoothly and that our team took the time to answer your questions and provide a professional, kind experience. Clear communication and customer care are top priorities for us, and we’re glad that came through. Enjoy your new vehicle, and we’re always here if you need anything!

Ciocca Ford responded

Rick, we’re very sorry to hear about your recent service experience and truly understand your frustration. We appreciate you being a loyal customer and want to sincerely apologize for the lack of communication and the delay in getting your van into service. After reviewing your visit, we’d like to offer some context. Your vehicle is part of a fleet account, and unfortunately, the repairs required fleet authorization before we could proceed. That approval process took 8 days, during which we were unable to begin work. We agree that we should have communicated this more clearly and consistently — and we take full responsibility for falling short in that area. Your feedback is being taken seriously, and we’re actively working to improve how we communicate updates, especially when dealing with third-party approvals like fleet management companies. We’d appreciate the opportunity to regain your trust. If you’d like to discuss this further, please don’t hesitate to reach out to us directly at (215) 536-8600.