Ciocca Ford

Dishonest The first mistake I made was going against my better judgement and even walking into a dealership service center. Took my 2014 Explorer in for tires a The first mistake I made was going against my better judgement and even walking into a dealership service center. Took my 2014 Explorer in for tires and oil change (full synthetic) in Dec 2016. After having the scheduled work completed I was informed by the service deptment that my 2 yr old vehicle had a crack in the transfer case. Ironically I was 27 miles over warranty. After multiple calls to Ford customer service I was basically told "sorry, there is nothing we can do." Fast forward to Jan 2017, upon taking my vehicle in for it to be "properly" looked at to determine what would need to be replaced I received an invoice from the same service manager whom I used in December, only to see that he had tried to sneak in an additional charge exceeding $400 for an oil change, filter replacements and 60000 mile service. Not only I am disappointed that the service department would try to include charges for services they know are not due, but my entire experience from the dealership level to corporate, has been nothing short of frustrating. More

Fantastic sales I love the car that i was sold. The 2014 fusion was the perfect fit for me. It rides great its very comfortable i love it. Matthew Dymit was a great h I love the car that i was sold. The 2014 fusion was the perfect fit for me. It rides great its very comfortable i love it. Matthew Dymit was a great help on my choice to buy this car. Thanks Matthew i loved your customer service again thank you!!! More

Common Focus Problem? Ciocca to the Rescue! I took my (leased) 2015 Ford Focus to Ciocca Service in Quakertown on 1/24/17 and Tim Adams greeted me pleasantly and confidently. He is a star, in m I took my (leased) 2015 Ford Focus to Ciocca Service in Quakertown on 1/24/17 and Tim Adams greeted me pleasantly and confidently. He is a star, in my opinion! He gathered info on my transmission problem and knew right what to do. An overnight Rental at no charge? No problem! The re-sealing of my trannie was accomplished in less than 24 hours, along with an air filter change. I paid $32 for the filter and zilch for the trannie repair (Ford covered it under their 60,000 mile power train warranty). Tim Adams was in constant contact with me to inform me of their progress. Picked it up on Wed the 25th with smiling secretaries who made me smile as well... their customer coffee is Kruegerrific! My car now runs like a tiger, without hesitation from a dead stop. I am very happy! More

they sold me a scam not a car I bought a Passat Volkswagen 2009, 3 months ago from Ciocca Ford of Quakertown . 1 week after I replaced a battery for $200, and of cores they didn' I bought a Passat Volkswagen 2009, 3 months ago from Ciocca Ford of Quakertown . 1 week after I replaced a battery for $200, and of cores they didn't want help at all!! 2 months after, I got a check engine light and I took the car to there service and said I have 14 dangers errors and my warranty doesn't cover them and I have to be responsible for the reparation, so they send me to Ciocca Volkswagen in Allentown and there they started charging me like crazy , I have to pay $250 for SVP valve, then another $600 for a part related to speed controller and the worst $1000 for something between transmission and engine and no one wanted assist me even they know they sold this car with those problems. I n Conclusion, I invest a lot of money to not having car issue, but 2 months after, I find myself spending a lot of money. I consider this experience as the worst deal in my life and I recommend to never try to buy a used car there. More

Computer issues since purchase I was very pleased with the service I received during this trip to Quakertown. I live about an hour away and took my car for service to a dealer clos I was very pleased with the service I received during this trip to Quakertown. I live about an hour away and took my car for service to a dealer closer without success. I would have liked the car finished the same day but received a quick rental and was on my way home. The computer is now working better than my original purchase and I am pleased with the result. Tim couldn't have been any friendlier or more helpful. I am completely satisfied with my trip to Quakertown. More

did a excellent job quickley did a great job Mike Kardine was great took care of a warranty issue fast . Got my vehicle back to me sooner then expected. Friendly and showed real c did a great job Mike Kardine was great took care of a warranty issue fast . Got my vehicle back to me sooner then expected. Friendly and showed real care for my situation. More

new vehicle service the service engine oil change reminder came on . I stopped in to schedule the appointment and paul wehner set up the appointment . brought the truck the service engine oil change reminder came on . I stopped in to schedule the appointment and paul wehner set up the appointment . brought the truck in for the service ,was greeted courteously by paul .. when the truck was done paul came out ,let me know that it was done ,gave me the paperwork and thanked me again for buying the truck at ciocca and having them do the servicing . More

Excellent and quick service,very nice All the associate at ciooca are very nice and helpful always want to please and make your visit enjoyable. I will be happy to deal with ciooca again. All the associate at ciooca are very nice and helpful always want to please and make your visit enjoyable. I will be happy to deal with ciooca again. More

Customer Service Chris Batori was patient with me, took the time to answer all my questions and made sure I knew how to use all the features in my vehicle. Stayed with Chris Batori was patient with me, took the time to answer all my questions and made sure I knew how to use all the features in my vehicle. Stayed with me until I felt comfortable driving my first SUV. Caleb Wisler handled my financing and found a better rate than the one I researched and found thoroughly explained warranty options, tried to keep my payments close to my budget get and let me select my payment date within financial policy. Best car buying transaction I have ever experienced. More

Nav Chip - Lost Key - Window chip Mike was terrific. He got the lost key replaced, not only had the ding in the windshield fixed but found 2 additional dings which were fixed also. H Mike was terrific. He got the lost key replaced, not only had the ding in the windshield fixed but found 2 additional dings which were fixed also. He accomplished everything he promised and more. Ciocca Ford is lucky to have such a person to be identified with their brand. More