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Ciocca Ford
Quakertown, PA
1,643 Reviews
Located at 780 S West End Boulevard in Quakertown, PA, we are dedicated to making sure that our customers are satisfied. When you shop with us, you'll have access to a wide selection of new Ford models, as well as an extensive inventory of used cars, trucks, and SUVs. When you combine this shopping experience with our top-notch finance center, experienced service center, and well-stocked parts department, you'll start to understand why we are the choice of so many people for solutions to their automotive needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 1,643 reviews
November 17, 2016
Mirror warrantee My ford assistant, Paul was absolutely fantastic I handling my situation. He took care of the warrantee issue with my truck mirror and things were fix My ford assistant, Paul was absolutely fantastic I handling my situation. He took care of the warrantee issue with my truck mirror and things were fixed in a timely matter. Thanks Paul in Quakertown. Rick steich More
by steich1850
Verified CustomerEmployees Worked With
Paul Wehner
November 17, 2016
Had the 90,000 check up done We had our truck in for the 90,000 check up, in hopes to keep our 2005 F250 running & running well for a long time. We had our truck in for the 90,000 check up, in hopes to keep our 2005 F250 running & running well for a long time. More
by fordtruck
Employees Worked With
Paul Wehner
November 16, 2016
Servicing an Electric Car The battery on my 2017 Fusion Energi Platinum went dead while I was on vacation and it sat in the garage on charge. The charge unfortunately only cha The battery on my 2017 Fusion Energi Platinum went dead while I was on vacation and it sat in the garage on charge. The charge unfortunately only charges the batteries for the electric drive rather than including the car battery itself. Ciocca Ford of Quakertown was extremely friendly and helpful in tracking down the problem and getting resolution. The only thing that was lacking was I asked for how to setup the car for towing behind a RV and was given a Wrecker's Towing Manual, which was not helpful at all. More
by Energi Buyer
Employees Worked With
Mike Kardane
November 16, 2016
Great service worth the travel I brought my truck here and have it serviced here after a nightmare of service at other dealers on my F250 it is worth the trip from Philadelphia. Pa I brought my truck here and have it serviced here after a nightmare of service at other dealers on my F250 it is worth the trip from Philadelphia. Paul Wehner and his team are Great! Calvin Gamechangerz Inc More
by BIGCAL1226
Employees Worked With
Paul Wehner
November 16, 2016
new car purchase Matt D was our sales rep and Caleb handled the paperwork and both performed above and beyond the excellent mark. I would recommend both for anyone loo Matt D was our sales rep and Caleb handled the paperwork and both performed above and beyond the excellent mark. I would recommend both for anyone looking for auto's! More
by C.STEVENS1
Employees Worked With
Matthew Dymit, Caleb Wisler
November 16, 2016
My vehicle had been n the previous day for low tire pressure My 2013 Ford Escape had been in the previous day for assessment of the low tire pressure light and an oil change. The dealership was accommodating in My 2013 Ford Escape had been in the previous day for assessment of the low tire pressure light and an oil change. The dealership was accommodating in scheduling me in on the same day as my request. I was advised that there was a nail in my tire which "good news" could be patched and the tires would be rotated. The next night wile driving on a highway the tire blew out and within seconds of the noise and the tire pressure light coming on the tire was essentially shredded. The vehicle had to be towed since it was impossible to remove the bad tire and change it since it had apparently been replaced the previous day incorrectly. The dealership refused to accept responsibility for an "error" and wanted to charge me an excessive amount of money to perform work on what was a result, in my opinion, of an error on their part the previous day. I did end up paying for the new tire and still feel this was not justified. At this point I do not have confidence in the service and feel my personal safety is not being considered or respected. More
by MNEYHART
Employees Worked With
Mike Kardane, Tim Adams
November 15, 2016
Towed While I was treated fairly by service, my 2016 Ford Fusion with 9000 miles was towed to the dealership. Throttle had to be replaced and car acted up w While I was treated fairly by service, my 2016 Ford Fusion with 9000 miles was towed to the dealership. Throttle had to be replaced and car acted up while my wife was driving on a busy 4 lane highway during rush hour. This exact situation occurred with our 2010 Ford Fusion and my daughters 2015 Ford Explorer. As a result, I will no longer trust Ford and will never purchase another Ford vehicle. More
by PCACCESE
Employees Worked With
Tim Adams
November 14, 2016
Warranty Repairs I was upset with my experience. I came in with an issue with a clicking noise while steering. The problem was identified and the parts ordered while I I was upset with my experience. I came in with an issue with a clicking noise while steering. The problem was identified and the parts ordered while I waited. The service desk representative was very helpful keeping me appraised of the progress of the repairs. I was told that the repairs were complete and I was ready to go. I went out to the car and drove out the parking lot and the noise was even worse than original. I brought it right back and the mechanic confirmed that the problem was not fixed. This time he found another major cause of the problem. My major issue besides being stuck for over 4 hours was that it was obvious that the initial repairs were not checked out before giving me the car. More
by CRAWFAM912
Employees Worked With
Mechanic, Tim Adams
November 13, 2016
Went in for inspection & a problem with odometer. Tim Adams was very professional and solved our problem with odometer!!!! We received our vehicle back Cleaned inside & out!!! Thank you Tim Adams for Tim Adams was very professional and solved our problem with odometer!!!! We received our vehicle back Cleaned inside & out!!! Thank you Tim Adams for your service!!! More
by UMDEBBY
Employees Worked With
Tim Adams
November 10, 2016
Replaced clutch As usual customer service was excellent! Technicians diligently worked until the problem was solved. Let's hope that this vehicle is finally fixed! As usual customer service was excellent! Technicians diligently worked until the problem was solved. Let's hope that this vehicle is finally fixed! Thanks to everyone at the service center for all your help, it is much appreciated. More
by GPURCELL244
Employees Worked With
Mike Kardane, Tim Adams, Michael Minniti
