Ciocca Ford of Red Lion

Very unhappy with dealership after the way we were treated! A local celerity, if you want to call him that, came in while we were attempting to buy a vehicle. Everything was fine until he got there. O treated! A local celerity, if you want to call him that, came in while we were attempting to buy a vehicle. Everything was fine until he got there. Once he got there we felt we didnt exist anymore. They definitely put more effort into him. We also werent happy with the trade in. Kelly Blue Book valued our car at 8-12 thousand. We asked for 10,000 but were told "the market for used cars is down and the best we can do is 8,000." Later we found out that the put the vehicle online for 16,500. They need to make double what they gave us? If the market is "down", how do they expect to get double? Then the next day it was online for 17,500 with 1,000 off with special apple pricing. So every apple discount is just jacking the price up and then giving that much off to make you feel like you are getting a deal? We asked the general manager about it and he LIED, saying "we had to put new tires on it so we couldnt give you any more money." Even though the vehicle was inspected 9 days prior and passed inspection. Never heard of a dealership putting money into a car when it wasnt necessary. Tried to find the car on the lot to see if they put new tires on it but car was not there. Then the next day they removed the car from online. They know they did us dirty and are trying to hide the vehicle. They also had us sign a paper saying we understood some parts werent in the car when we bought it but they would put them in when the parts came in. We never got a copy of that paper and when we asked for a copy, they couldnt find it. 45 minutes later they found a copy of it. You dont keep those papers on file? Car salesman Joe was fine until he got distracted. He says he gave us all of his attention but he did not give us his undivided attention. Once the "celebrity" got there he kept looking over at him instead of concentrating on us and then even got up to go talk to him and his wife. If they would have just gave us a fair price on the trade instead of trying to make double we may have been able to overlook this. We understand in order for the company to make money they need to make money on the trades. We werent asking them to make nothing on it. They could have done better. More

Cars are listed, confirmed available over the phone and upon arriving (1.5 hour drive) suddenly they are gone or never really on lot. Interesting the car remained on their website for several days after th upon arriving (1.5 hour drive) suddenly they are gone or never really on lot. Interesting the car remained on their website for several days after the incident. More

Bought 2018 SUV, 500 miles later after having front end vibration I'm told in need of new better tires. Was diagnosed at different Ford dealer. Contacted apple Ford of red lion and was told someone would g vibration I'm told in need of new better tires. Was diagnosed at different Ford dealer. Contacted apple Ford of red lion and was told someone would get back to me but never got a return call? More

What a 3 Ring Circus don’t waste your time or Money here ! Go anywhere besides here . They tell you one thing then do the other. Then they don’t what they tell you. And they don’t follow up on things ! Go anywhere besides here . They tell you one thing then do the other. Then they don’t what they tell you. And they don’t follow up on things More

Dishonest about vehicle features and warranties. Said the suv had features it did not, and the features it did claim to have do not work, nor do they honor getting them too. the suv had features it did not, and the features it did claim to have do not work, nor do they honor getting them too. More

Worst experience ever! Salesman just wanted to get rid of us and made my wife feel bad, only came cuz I was preapproved and drove 2 hours, wanted an explorer and was pretty much told we couldn’t get ever cuz us and made my wife feel bad, only came cuz I was preapproved and drove 2 hours, wanted an explorer and was pretty much told we couldn’t get ever cuz of credit! Than why have preapprovals? Would never recommend to anyone ever as long as they employ people like that! My uncle owns Nissan dealership and infinity dealer and never thought they wouldn’t want a sale, like I would of put down as much as they wanted or looked at something else, but pretty much was pushed away, what a horrible experience! More