Ciocca Ford of Red Lion

Trade -In Value I visited Apple Ford on April 20th of this year to attempt to purchase a newer vehicle, and trade in my Kia Sportage. I made it very clear both the d I visited Apple Ford on April 20th of this year to attempt to purchase a newer vehicle, and trade in my Kia Sportage. I made it very clear both the day before when I called and in the showroom that morning that I would only be able to buy a car, if the dealership was willing to pay off what I owed on the Sportage, and give me full-value trade in for the vehicle which was slightly under $14K. I had paid off $9K of that loan since I purchased the vehicle in 2012. When I arrived, I explained to the salesperson that I will only do business if they will pay off the car. The salesman called my bank to get a pay off. One of their staff took the Sportage for a drive and inspected the vehicle. When he returned, I asked the salesman, if everything was OK, and that I would get full value and pay off the car. They said there would be no problem. ". The car was in very good shape, and all resources I checked prior told me that the car was worth around $14K. I was in a hurry that morning (my 1st mistake) and I trusted that the information provided me was accurate, I signed all of the paperwork, and out the door I went with a "Certified" pre owned vehicle. I started to get calls from the salesman to make sure everything was OK. I got more call than expected...it seemed like every 2-3 weeks . About 1 week after I bought the car, I received 3 letters from banks telling me that they had turned me down for credit because , in their opinion, the vehicle was the worth the money they were charging me. I thought this was odd, and I did inform the salesman during one of the calls. The salesman told me that banks turn people down for various reasons i.e. bad credit, bankruptcies, length of employment, etc. I made it clear that the reason had NOTHING to do with me....it was the value of the vehicle in all three cases. I let it go, and was happy that at least one bank took the loan. A few weeks later, I was cleaning out my glove box of my car, and I noticed that the paperwork from the sale of the car was still there. I was tardy in removing it sooner (my 2nd mistake). I glanced over the sale, and I noticed that I was only given $10K toward the trade in of my Sportage. I was $3700 (upside down). which was added to the loan. I have spoken to 3 other dealers who informed me that it is a COMMON SOP TO INFORM THE BUYER IN ADVANCE what their trade is worth before moving forward, This was not done, and If I were told this, I would have said " NO DEAL ". Again, I was in a hurry, and the finance manager went through everything quickly, and I was just signing and signing, and he was talking faster and faster, because he knew I had to get back to work. I called the salesman , and he told me that he did not recall the conversation saying that I read everything and signed as is. I told him that I screwed up by trusting him and the finance manager. I asked the salesman if they make it a practice to only reveal the value of the trade after you agree to the payment terms and sign the paperwork. He told me that he was appalled that I would accuse him of withholding information from me at the time of the sale, and I signed everything.... in essence, a deal is a deal. I responded that I did not care that he was appalled, and I asked him how he would feel if he was beaten out of $3700.00. He told me that he did not want to talk with me anymore, and he hung up the phone. This conversation took place around the end of June, and I have not done anything until now. I get these emails from Apple Ford asking me to rate them or comment, and I did not feel that was appropriate for the entire community to know at this point. I am a fair man, very smart individual, but I do trust people, and I was in a hurry that day and they knew it. I also saw that there were 3 sales stickers in the car where the price had been lowered 2x. I guess they were having a hard time getting their price for the car. WELL, they got it from me and then some. It all makes sense now why I got those rejection letters from the banks. They all inflated the price by $3700, and no wonder the value of the car was too high. I am willing to forget about this rating, and will endorse Apple Ford, if, and only if, there is some negotiation as to what can be done about the $3700.00 gap between was I was charged, and what my trade was worth. Otherwise, I will begin to respond to the emails from Apple Ford, and will not recommend this dealership moving forward to anyone in York County. More

Excellent Experience My husband and I love our new Ford Edge. Luke helped us find the perfect car. He was friendly and knowledgeable - we loved working with him. We will a My husband and I love our new Ford Edge. Luke helped us find the perfect car. He was friendly and knowledgeable - we loved working with him. We will absolutely be back when we need our next car! More

Excellent Customer Service I recently purchased a 2016 Fusion and couldn't be happier with the performance of the vehicle. After having such a good experience with the Fusion, I recently purchased a 2016 Fusion and couldn't be happier with the performance of the vehicle. After having such a good experience with the Fusion, my wife and I purchased a 2016 C-Max Energi. Trent Chapin was the sales agent for both vehicles. I was very please with the service he provided throughout the sales process of both vehicles. I would also like to say thank you Brian, who made the final process of signing all the paperwork very seamless and straight forward. Thanks to all at Red Lion Apple Ford. More

New Truck We stopped at the dealership to look at 150's. Our Rep was Dave "Touchdown" Thomas. He wasn't pushy at all unlike some salesman. The vehicle I was int We stopped at the dealership to look at 150's. Our Rep was Dave "Touchdown" Thomas. He wasn't pushy at all unlike some salesman. The vehicle I was interested in was at a different location and they brought it there which gave me plenty of time to get my trade in vehicle. The entire process was quite fast and everyone we dealt with were great. Damon More

Speedy Process and Attentive Service Very quick process for my first ever finance(which was what I wanted). I am a 17 year old girl who is making payments on the car in my fathers name... Very quick process for my first ever finance(which was what I wanted). I am a 17 year old girl who is making payments on the car in my fathers name.... said because, I felt that they really took the time to make sure I understood EVERYTHING about the car, NOT MY FATHER. Which was exactly what I wanted them to do when putting down a large, hard-earned sum of money, especially when it came to extended warranties and insurances. Even time was set aside to go over the controls on the vehicle. Thanks to Tyler (The Salesman) and Dave (The GM) I am loving my "new to me" 2015 Ford Escape. The staff had a wonderful sense of humor and hospitality! Enjoyable Experience and Definitely Recommended!! Hopefully, I won't have to visit again for a long time but in the future I WILL BE a returning customer. More

Myexperience Pete and Damien were very nice and helpful. I went in to look at a used vehicle but came out with brand new one. My experience would have been great i Pete and Damien were very nice and helpful. I went in to look at a used vehicle but came out with brand new one. My experience would have been great if not waiting six hours, four hours after knowing and agreeing on loan. More

Excellent Service My Rep Jamie and Tom. Did an excellent job. They made sure I was happy with everything. They were the best. I would buy again here . My Rep Jamie and Tom. Did an excellent job. They made sure I was happy with everything. They were the best. I would buy again here . More

Absolutely amazing I had wanted a new muscle car. I had my heart set on a mustang. After speaking with their on line team I went in and met with dan. 2 days later I dro I had wanted a new muscle car. I had my heart set on a mustang. After speaking with their on line team I went in and met with dan. 2 days later I drove off in my 2016 ford Mustang and I absolutely love it! They are easy to work with, prompt, non nagging, and perfect for those like myself who just don't have time to mess around. I'll be back! More

A very particular denali I was looking for a white diamond Denali with tan interior, navigation, and DVD. This was a very difficult combination of requirements to meet. They I was looking for a white diamond Denali with tan interior, navigation, and DVD. This was a very difficult combination of requirements to meet. They had the vehicle without DVD, but immediately offered to put in a DVD so it could truly be EVERYTHING I wanted. Of course there was some negotiations involved, but you could really tell they weren't just in it for a sale. They really wanted to meet all our needs. All staff were accommodating, friendly and professional. Although we walked in 10 minutes before the store closed, they stayed and weren't annoyed by the fact we walked in at closing time. They were definitely worth the 50 minute drive. I would highly recommend Apple Ford of Red Lion. In fact, I will be a returning customer the next time I decide to buy again, it just won't be a Ford! Haha haha. More

The GM And The Sales Staff The Staff Went 150% Above And Beyond To Get Use Into Our New Escape We Will Be Back Soon For A SUV For My Husband Than k You The Staff Went 150% Above And Beyond To Get Use Into Our New Escape We Will Be Back Soon For A SUV For My Husband Than k You More