Ciocca Ford of Quakertown - Service Center

Professional service expediently delivered Waited in lobby during 10,000 mile service and inspection 2015 F150. Free wifi so I got work done. Fast and courteous. Two thumbs up! Waited in lobby during 10,000 mile service and inspection 2015 F150. Free wifi so I got work done. Fast and courteous. Two thumbs up! More

Clutch slipping Although the service was excellent, the clutch would not slip at the correct RPM's to meet Ford's criteria to replace the clutch. Right back where I s Although the service was excellent, the clutch would not slip at the correct RPM's to meet Ford's criteria to replace the clutch. Right back where I started before it went in for service even after it was reprogrammed. Disgusted with Ford not the service I received, in fact today it seemed worse than it was before it was reprogrammed!! More

Great! I gas a problem with my 2010 f-150. They gave me a next day appointment and as soon as I dropped it off they explained it would be here for a while. T I gas a problem with my 2010 f-150. They gave me a next day appointment and as soon as I dropped it off they explained it would be here for a while. They got me on a rental and truck was fixed the next morning. Thanks More

Quick Friendly Economical Service I had a relatively small problem that was dealt with quickly and inexpensively. The service rep was able to give me a good description of the work do I had a relatively small problem that was dealt with quickly and inexpensively. The service rep was able to give me a good description of the work done. More

Warranty work turned into being quoted $1000 worth of work. So, the check engine light came on in my truck. I pulled the code myself and took it to the dealer because I knew for a fact it was covered under warr So, the check engine light came on in my truck. I pulled the code myself and took it to the dealer because I knew for a fact it was covered under warranty. Once in the shop, the warranty work was performed free of charge but I was also told my truck needs over $1000 in work. Most of that work consisted of a 60k mile preventative maint. What hurt the most is not even 9k miles ago, I had an oil change and was told the left rear brake calipers was hanging up. I was told that the brake wear was even but I needed to spend $100-$200 for a cleaning job since the pads had over 80% wear left in accordance with state inspection guidelines. I did so but also asked if the right was checked. I was told the right was fine. Now all the sudden, the right side now needs work and the brakes need to be replaced. Now, I don't own a mint and I consider myself to be rather savoy with mechanic work so I normally do work like this on my own however I just don't have time right now so I let them do the work. I guess my problem is the fact that in trying to minimize wear and tear on my vehicles, I went the extra mile to make sure my vehicle is safe and was either lied to or someone didn't perform a full inclusive safety check. I bought this vehicle used 10 months ago from ciocca and it's been a problem child so much that I will never buy a used vehicle from them again. The previous owner smoked and they masked it with scents telling me no one smoked in it. I will say I have bought two other vehicles brand new and never had a problem. The service desk people are great to work with but I am questioning the shops performance. More