Ciocca Ford of Quakertown - Service Center

Hood Adjustment, Minimal Results Called in to have my hood latch adjusted, car approximately 1 year old, as my hood appeared to not be aligned with the front fascia. Upon arrival, how Called in to have my hood latch adjusted, car approximately 1 year old, as my hood appeared to not be aligned with the front fascia. Upon arrival, however, it was indicated that the latch has no adjustment. Only minor adjustments with the bump stops were performed. Once home, I was able to access the latch and adjust accordingly within a few minutes. As the dealer is over an hour from my location, it was a lot of driving for minimal results. I'm glad it was a simple fix, however, and this has been my only negative experience so far with Ciocca. All of the employees are always courteous and helpful, so I will continue to come back in the future. More

Excellent customer service I would love to say that my vehicle was brought in for a broken door handle. I had called my warranty company and they said we won't cover it. Tim was I would love to say that my vehicle was brought in for a broken door handle. I had called my warranty company and they said we won't cover it. Tim was able to get it covered for me and I only had to pay my deductible. I am very pleased with the level of service here. Thanks Tim More

Scheduled Service Oil change, inspection, and tires rotated. Service was quick and professional. Tim always takes the time, before and after the service is done, to go Oil change, inspection, and tires rotated. Service was quick and professional. Tim always takes the time, before and after the service is done, to go over what is expected to be done and what exactly was done. More

Hatch window hinge replacement Everyone at the service center is so nice and helpful. Mike Kardane is fantastic as always. His always professional yet treats us like family and pro Everyone at the service center is so nice and helpful. Mike Kardane is fantastic as always. His always professional yet treats us like family and provides an excellent service. Thanks also to Greg for always getting me home and back safely. More

Very Happy My 2016 Ford Escape was due for its 5000 mile oil change. I decided to have the inspection done as well. I was greeted immediately. Tim was very profe My 2016 Ford Escape was due for its 5000 mile oil change. I decided to have the inspection done as well. I was greeted immediately. Tim was very professional. He answered all of my questions. The work was completed in a timely manner. Will definitely be using your services in the future. More

Car for service I got three tires and got the fourth free and a rebate. I also got my oil change and they fixed two recalls. Ford was able to give me a loaner car bc I got three tires and got the fourth free and a rebate. I also got my oil change and they fixed two recalls. Ford was able to give me a loaner car bc of the recalls. More

Water Water Water Took my new vehicle in for water leaking from my moon roof and ended up getting my roof fixed and new carpets. Tim is great! Kept me in the loop the e Took my new vehicle in for water leaking from my moon roof and ended up getting my roof fixed and new carpets. Tim is great! Kept me in the loop the entire time. Thanks guys. More

Excellent, professional service While I wasn't happy about having my newly purchased car in the garage for the second time in 6 months, The team made everything so smooth and simple. While I wasn't happy about having my newly purchased car in the garage for the second time in 6 months, The team made everything so smooth and simple. They were exceptional and while I hope I don't have to go back, would highly recommend! From the ladies at the desk who set up my rental to Mike K who took care of me, everything was so easy and effortless on my part. Thank you! More

Quick I called for my oil change and was scheduled the next day. I asked if they could rotate my tires while I was there. Everyone I dealt with was very f I called for my oil change and was scheduled the next day. I asked if they could rotate my tires while I was there. Everyone I dealt with was very friendly. My car was done within the hour. I will definitely be back. More

Always professional and efficient Mike and his Team are always professional, efficient and eager to serve. Although I didn't anticipate the +$400 costs, the overall positive experience Mike and his Team are always professional, efficient and eager to serve. Although I didn't anticipate the +$400 costs, the overall positive experience helped to ease the pain. More