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Ciocca Ford of Quakertown - Service Center
Quakertown, PA
713 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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713 Reviews of Ciocca Ford of Quakertown - Service Center
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August 01, 2016
Remote Start Thank you for the remote start, on my daughter's car. She will greatly appreciate it on a cold morning to get into a warm car. Its also better on the Thank you for the remote start, on my daughter's car. She will greatly appreciate it on a cold morning to get into a warm car. Its also better on the engine to be warmed up before heading out. Thanks again More
by mommadonna1756
Verified CustomerEmployees Worked With
Tim Adams
August 01, 2016
The Works We were treated with respect and quickly. It was a pleasure to do business with your shop for routine oil change. Appointment was easy to set up. Than We were treated with respect and quickly. It was a pleasure to do business with your shop for routine oil change. Appointment was easy to set up. Thank you, Donna More
by mommadonna1756
Employees Worked With
Paul Wehner
July 30, 2016
Motorhome problem We are visiting from Florida and had a problem with our motorhome. They located our problem and did some maintenance work for us and had it back to We are visiting from Florida and had a problem with our motorhome. They located our problem and did some maintenance work for us and had it back to us very quickly. Everyone was very friendly and courteous. More
by Jrsmtt
Employees Worked With
Gregory -shuttle driver, Paul Wehner
July 29, 2016
Very satisfying I came in for inspection and Paul my service manager didn't Stream Lane great job of getting me in and out and a fantastic period of time I am very h I came in for inspection and Paul my service manager didn't Stream Lane great job of getting me in and out and a fantastic period of time I am very happy with the full service with the Ciocca Servicenter More
by DALEWOLFKW
Employees Worked With
Paul Wehner
July 28, 2016
very happy having just had my entire engine replaced, bought new right front tire not too long ago, same tire defective and had to replace, Ford did not charge m having just had my entire engine replaced, bought new right front tire not too long ago, same tire defective and had to replace, Ford did not charge me for the newest tire. Treated extremely fairly, very happy!! More
by SBOSTONBULL
Employees Worked With
service mgr at soudertown
July 28, 2016
Satisfied I had transmission issues with my focus. When I called I was able to get the car in the next day. It was taken care of. The service manager Tim explai I had transmission issues with my focus. When I called I was able to get the car in the next day. It was taken care of. The service manager Tim explained exactly what happened an was fixed. Thankyou More
by JOYMURR
Employees Worked With
Tim Adams
July 27, 2016
AIR BAG RECALL AND STATE INSPECTION Had two appointment for two different vehicle both were done satisfactory and on time . Bought three car from this dealer and was satisfied with the c Had two appointment for two different vehicle both were done satisfactory and on time . Bought three car from this dealer and was satisfied with the car sales and service GOOD JOB More
by MOTORCYCLETOMBB
Employees Worked With
Mike Kardane, Tim Adams
July 27, 2016
never paid attention to complaint Wrote detailed complaint of car lurching after coming to a dead stop. Happened six times in two days after previous complaint was supposedly rectifie Wrote detailed complaint of car lurching after coming to a dead stop. Happened six times in two days after previous complaint was supposedly rectified. Tech took car out for a spin and said it seemed fine. Kept car all day and did not call till after 5PM that they could find no problem. That was because they never bothered to read the issues in the complaint. Driving the car around at constant speed of 25 MPH by tech was stupid. Of course they couldn't find the problem. Had they read the complaint about lurching after a dead stop, AND not let the car sit there most of the day till they could get to it- although it was dropped off the night before, they might have located the issue(s). This was the third time car was brought back for same issues, and still not fixed. Days and days wasted. Last time for this dealership. Hopefully I can find a competent dealer nearby. This one is certainly not competent. This was the second time out of three that they could not find problem. By the time they found the previous problem, it was so bad, that transmission had to be completely overhauled- gouges and scoring all inside the transmission. Had they listened the first time it was brought in, instead of insisting there were no error codes, therefore there could be no problem- transmission would not have been so bad. Now they again tell me there are no error codes and tech took car for a spin and it seemed ok, so therefore the six times in two days that the car lurched on me, must have been my imagination. Yea, just like the first time I brought it in with problems. By the way, prior to overhaul of transmission and finding of gouges and scoring- they checked for error codes, and found none- yet they still are insisting that there would be error codes if there was a problem. They obviously do not learn from their mistakes. More
by thestatman22
Employees Worked With
Mike Kardane
July 27, 2016
Replaced a defective battery Justin did a great job and communicated during the entire process. My battery was replaced and everything is working correctly. He deserves a big rai Justin did a great job and communicated during the entire process. My battery was replaced and everything is working correctly. He deserves a big raise. More
by Onceandano
Employees Worked With
Tim Adams
July 27, 2016
Not Satisfied / No Ciocca Promise!!! To make a long story short, They did not deliver on what was promised. I will never purchase or sevice a car at any of these dealerships. Sad to say, To make a long story short, They did not deliver on what was promised. I will never purchase or sevice a car at any of these dealerships. Sad to say, becasue I purchased a Truck just in March of 2016. More
by Unhappy/Disapointed
Employees Worked With
Spoke with Ford Dealership GM, and also dealt with Allentown Subbru Service Dave., Tim Adams
