Ciocca Ford of Quakertown - Service Center

Service Bought my '16 Escape for oil change and inspection/emissions. Prompt and efficient attention from the service Mgr Mike K. Job well done with excellent Bought my '16 Escape for oil change and inspection/emissions. Prompt and efficient attention from the service Mgr Mike K. Job well done with excellent customer service! More

Professional, Friendly, Timely Easy to deal with friendly, professional and technically competent. The Ciocca Ford of Quakertown Service Team did a great job of estimating communica Easy to deal with friendly, professional and technically competent. The Ciocca Ford of Quakertown Service Team did a great job of estimating communicating and executing the work on my truck. The service staff is always helpful, courteous and works to provide economical, complete service. Great service team. More

Unexpected Pleasant Experience Ciocca is completely different from all other service centers. From the moment you drive into the service bay, until the moment you leave, everyone tr Ciocca is completely different from all other service centers. From the moment you drive into the service bay, until the moment you leave, everyone treats you with courtesy and makes you feel welcome. They took care of all my concerns and made sure I understood everything that was done, and recommended, to/for my vehicle. Awesome staff. Highly recommend Ciocca Ford Service for your car repair needs. More

Above and Beyond! Ciocca is THE BEST!!!! Mike Kardane is AWESOME. I had an expired registration card. He went out of his way, and called my insurance company to get me Ciocca is THE BEST!!!! Mike Kardane is AWESOME. I had an expired registration card. He went out of his way, and called my insurance company to get me a new card, within minutes! He didn't want me to be inconvenienced. I am always treated with respect at Ciocca Ford. Mike also explains, in detail , my car inspection report. He even saved me money! He's a GEM!!! More

Quick and efficient Overall great service. Called to check in and when completed. Only thing I can suggest is, when I dropped off my vehicle there were no key envelopes. Overall great service. Called to check in and when completed. Only thing I can suggest is, when I dropped off my vehicle there were no key envelopes. Staff is great. More

Scheduled Maintenance ( oil and filter change ) Had a scheduled oil and filter change done. A complete check of the vehicle was performed also with results shown on paper work. This was done through Had a scheduled oil and filter change done. A complete check of the vehicle was performed also with results shown on paper work. This was done through an extended maintenance agreement purchased at time of new vehicle purchase. It was done in a timely manner. Waiting room was remodeled and enlarged some since last visit and was more cozy. Service consultant Tim Adams was friendly and courteous and went over work performed. Thanks Ciocca Ford. More

2012 Edge Service - Tim Adams This was the first time we needed your service department. We were very pleased with the communication and updates that Tim Adams provided us. He kep This was the first time we needed your service department. We were very pleased with the communication and updates that Tim Adams provided us. He kept us up to date on the status of the repair and what the service team was going to do. The service team provided excellent and timely work. First time I can ever say it was a pleasant experience having service work performed. The only problem we had was with the Enterprise rental car we were provided. The Ford product they provided was a Ford Transit, felt like I was going to a job site. There were non-smoking stickers and the vehicle smelled so bad of smoke, that we drove with the windows open and the air conditioning on. It was miserable. This is not a problem we see with Ciocca Ford, but wanted to bring it your attention. Luckily, we only needed it for one night. and then returned it. We actually called and complained but they did nothing to rectify the situation. More

oil change Everything was done in a timely manner and I was able to make my afternoon appointment. additional repair needs were confirmed and scheduled for a lat Everything was done in a timely manner and I was able to make my afternoon appointment. additional repair needs were confirmed and scheduled for a later date. More

Diagnostic tests Did diagnostic tests to determine the cause of engine light. I was unable to have the work done that day. Service was great and Mike Kardane let me kn Did diagnostic tests to determine the cause of engine light. I was unable to have the work done that day. Service was great and Mike Kardane let me know in detail the work that needed to be done. Excellent care and service! More