Ciocca Honda of Harrisburg

This sale began as an internet search for a 2012 Honda Odyssey. The dealership responded in a timely manner, and engaged us with friendly professionalism. The exact make and model was available, and the p Odyssey. The dealership responded in a timely manner, and engaged us with friendly professionalism. The exact make and model was available, and the price they agreed to sell was excellent (well worth the 90 minute drive to the dealership). We were met with friendly service by everyone from the greeting salesman (offering us coffee and a snack) to the finance coordinator, and even the detailer. The car is fantastic, the overall experience was effortless and exceptional. Joe Barone, our salesman, was caring and sincere. He went over every function of the vehicle, and called with a follow-up to be sure we were satisfied. Great Service, highly recommend. More

Unbelievably great customer service. I bought a used (of course) 1999 Ford Taurus with over 100,000 miles, "as is." I didn't drive the car for a few days, and when I went out to start it again, the battery course) 1999 Ford Taurus with over 100,000 miles, "as is." I didn't drive the car for a few days, and when I went out to start it again, the battery was dead. I took it to my local Ford dealer and they told me there was nothing wrong with the car. They cleaned the connections, recharged the battery, and sent me on my way. Aftre a couple of idle days, I had the same problem again. Ciocca replaced the battery for free. Well, it happened a third time. Ciocca then towed it in at no cost to me (I live about 40 miles away from the dealership) and tried to repair it (again at no cost to me). When they realized it was an electrical and not a mechanical problem, they found another 1999 Taurus with more features, 20,000 fewer miles, and in like-new condition, and replaced the car I bought. I didn't even have to ask - they did it because they felt I had "been inconvenienced." They even paid to transfer the plates to the new car, etc. (Remember - I bought this car "as is"!) Then I had problems with the second car - all minor, and to be expected in a car of that age (1999). At first, the shift lever wouldn't move unless I used both feet and pushed the pedal nearly to the floor. They fixed that - for free. Then the "service engine soon" light came on. They repaired the car and provided free service - all I paid for was the parts. Keep in mind that I bought the first car "as is" and it had over 100,000 miles when I bought it - they could have told me tough luck, but instead did everything they could to make things right. On the way home, before I had even gone more than a couple of miles, the "service engine soon" light came on again. I called them and brought it back the following day, and this time they even paid for the parts, and were incredibly nice to me. (Turns out there were sensors that had to be replaced at the same time - since they're not Ford dealers, they didn't realize it.) Again, remember - I bought the FIRST car AS IS!!! The car is now running like a dream, looks like a brand new car, has more bells and whistles than I would have put into a new car, and would have sold for about $2,000 more than I paid for the first car - but they never asked for a thing from me except that I come back when I was ready to buy my next car. I bought another used car for my husband the same day I bought the first Taurus for myself, and his car hasn't had any problems at all, so chalk my problems up to the make/model/year/mileage - but nobody gives great customer service like this anymore! If all car dealers were like Mike, Sam, Andy, and everyone else I dealt with at Ciocca, the world would be a better place. Until that time, deal with Ciocca with total confidence - I'm now a customer for life and tell everyone I meet about how wonderful they've been to me. Thanks, and I'll be back when I'm ready for my next car! More

We had a wonderful experience at Ciocca Honda...great people, great family friendly environment and did whatever it took to get us where we needed to be to make purchasing a new car feasible for our nee people, great family friendly environment and did whatever it took to get us where we needed to be to make purchasing a new car feasible for our needs. We felt like we knew everything we needed to know before making our purchase and they made us feel in a way that we knew we were 100% comfortable in our decision to buy. Thanks Ciocca for a GREAT experience! More

I purchased a new CR-V from Ciocca about 4 years ago and found them to be the fairest customer oriented Honda dealer in the Harrisburg, Lebanon, Lancaster area. So when I was in the market for another car found them to be the fairest customer oriented Honda dealer in the Harrisburg, Lebanon, Lancaster area. So when I was in the market for another car I knew Ciocca was where I would go. They did not disappoint!! I would rate my latest experience even better than my experience 4 years ago. The staff is friendly, professional and very knowledgeable. I knew specifically what I was looking for and they were very responsive to my needs. There was a complication with my trade in, it was at college with my daughter and they could not see to appraise the trade until the morning of my appointment for the final sale. That did not stop the Ciocca team!! They gave me a tentative appraisal based on information I provided and we worked out the entire deal before they saw the trade-in. At my final sale appointment they were able to physically see the trade-in and even though there was a noticed problem with the trade-in they held to the original trade-in price and we finalized as planned!!! My recent experience was phenomenal and I would recommend Ciocca to anyone and everyone. The Ciocca Team is the greatest!!! More

After spending too much money on repairing my car, I decided it was time to look at a new one. In spite of the dearth of CR-Vs available due to the earthquake in Japan, Ciocca was able to get us the car decided it was time to look at a new one. In spite of the dearth of CR-Vs available due to the earthquake in Japan, Ciocca was able to get us the car we wanted exactly - the color, the model, the price - in a time frame that worked out great. The staff is so attentive. Especially Mark Shellenberger who answered my questions within 5 minutes of my emailing him. I had such a great experience, I fully recommend the dealership. There's no pressure. It's just always "Great News". More

My wife and I were completely satisfied with our experience at Ciocca Honda. From the salesman that went over our options with us to the manager that signed over our vehicle, everyone was pleasant, experience at Ciocca Honda. From the salesman that went over our options with us to the manager that signed over our vehicle, everyone was pleasant, helpful, thourough and extremely friendly. Wouldn't hesitate to business there again. -happy customer More

What an amazing car-buying experience. The staff was low-pressure, super friendly, and extremely patient. They provided all the information for my wife and I to make an informed decision about our car low-pressure, super friendly, and extremely patient. They provided all the information for my wife and I to make an informed decision about our car purchase. I would highly recommend Ciocca Honda to anyone looking to purchase a Honda. Great dealership. More

I contacted over a dozen dealers looking for a 2011 Honda Touring Elite. The responses I got from the salespeople ranged from arrogance to stupidity. Megan and Joe at Ciocca were the complete opposite. Th Touring Elite. The responses I got from the salespeople ranged from arrogance to stupidity. Megan and Joe at Ciocca were the complete opposite. They didn't treat me like I am an idiot like the other dealers. They gave me a very fair deal and didn't try to nickel dime me on anything. Very professional. As a matter of fact the price I got was thousands less than other dealers were asking. One dealer wanted MSRP +$1000! Who would pay that? I like to do as much of the transaction as possible via email and then just show up to the dealer to sign the papers. That's exactly what I did here. I was in and out of the dealership in 2 hours and that included processing a trade-in vehicle, inspecting the features and condition of the new vehicle, signing all paperwork, etc. Many other dealers at some point or another in the email discussion would basically stop giving me information and say something like "just come in to the dealer and we'll work something out." That is code for "come here so we can get you in our environment and use our high pressure sales tactics on you." Megan and I worked it all out in email except the value of my trade in which has to be physically inspected for obvious reasons. THIS IS HUGE! Every dealer should adopt this mentality. Treat you customers as equals! When I showed up at the dealer Joe took over for Megan and we got right down to it. I turned down the offer to test drive since I was already 100% certain that I wanted to buy that vehicle. It was well worth the 2hr drive from the DC area. I'll definitely buy my next vehicle there. side note: everyone at the dealership was very nice. People that weren't even involved in the sale greeted me with a smile. another side note: I found a small flaw in one of the door panels. I pointed it out and they made arrangements for me to have it fixed by the upholstery guy at my local dealer and send the bill to Ciocca, no hassle. More

My husband and I went to Ciocca first, primarily because of its location(we live near by). We were greeted right away, by Jude, a friendly and personable sales associate. We immediately told him what we w of its location(we live near by). We were greeted right away, by Jude, a friendly and personable sales associate. We immediately told him what we were looking for (Odyssey)and what we wanted in it. He helped us right away. He and another Ciocca associate went to work looking for the color for us. A couple days later we had it. Jude and everyone at Ciocca were very friendly and helpful. I would recommend this dealership to anyone! More