Ciocca Honda of Harrisburg

My first car buying experience with Ciocca was wonderful! Matt Buller was our sales person and he was so knowledgeable about everything! He kept things fun, informative and time efficient! The used car we ca Matt Buller was our sales person and he was so knowledgeable about everything! He kept things fun, informative and time efficient! The used car we came for had sold the night before, but Matt listened to everything we needed and found a better car for us!! We really appreciated all the time and professionalism Matt projected every minute! More

I’ve bought my last 12 cars from ciocca and I like Matt Buller the best. He was great, made it easy and quick. He had the car detailed, filled with gas and took the time to go over all the settings with us Buller the best. He was great, made it easy and quick. He had the car detailed, filled with gas and took the time to go over all the settings with us. Very thorough. More

Matt Buller Matt made the car buying experience enjoyable. We got the vehicle we wanted and needed with a minimum of fuss and at a price that was fair. Matt made the car buying experience enjoyable. We got the vehicle we wanted and needed with a minimum of fuss and at a price that was fair. More

Ciocca Promise? I'm truly hurt and disappointed about my recent experience. I purchased a used 2014 Ford Focus and noticed within about one week that it was shaking a I'm truly hurt and disappointed about my recent experience. I purchased a used 2014 Ford Focus and noticed within about one week that it was shaking and jerking while driving. The salesperson, Alex offered to drive the car with me so I could show him the issue. The first time I texted Alex to tell him I was in the area of the dealership, but my text wasn't returned so I drove the 45 minutes home. The following week, when I arrived at the dealership after work, Alex did not have time to help me and he suggested bringing it in to the service department. Although he and another salesperson stood and talked to me for about 10 minutes nobody was able to take drive with me so I left. I was able to adjust my work schedule so I could leave the car over the weekend, but when the technician drove the car, he noticed nothing. That was it. They didn't even bother to look at the transmission. The 30-day warranty is up, but I still have issues, I called Alex this week and he said he would contact service for an appointment and call me back. He left a voicemail saying (quote), "It's in your best interest to go to a Ford dealership since your car is a Ford... and we are a Honda dealership." OK... does that mean that anyone who buys a non-Honda is SOL, despite the 30-day warranty? I really wanted to be a loyal Ciocca customer and purchase a CR-V in 5 years, but I won't give Ciocca another dime until they make things right. I wish they would stand by their promise. I didn't spend a lot of money, but it was a significant purchase for me. More

This has been one of the worst In my 54 years on this earth and 36 of them as an adult, this has been one of the worst experiences I've received from a company. when you walk into t In my 54 years on this earth and 36 of them as an adult, this has been one of the worst experiences I've received from a company. when you walk into the sales room EVERYONE is so very pleasant! Asking of we are being helped and if we would like water. I feel that once people knew they had a sale, the pleasantries were over. People were polite for the most part but nice and concerned not at all!.. When we test drove the vehicle the check engine light came on and there were noises that we were promised to us that they would be "fixed". within a few days we were called to say that the vehicle was serviced and "fixed. with a "service", I would think that they would have given the vehicle a thorough look at. well when they called we drove the vehicle with satisfaction. meaning that there were no noises to be heard at the moment. A day and a half later the check engine light came on. took the vehicle back ( concerned) Manager apologized and insisted that they would work with us until the "issue" with the check engine is fixed. Great! they will fix it, but what if this happens again? again we were assured it would be fixed. hmmmmm. 3 more times to no avail (each time we received a repair write up as to what was or was not wrong with the vehicle) It was finally taken to a GM dealer to be fixed. The Check engine light has not come on again. I still hear noises; still sounds like break issues that we were promised had been fixed. My issue isn't that Ciocca could not fix my vehicle. i could probably even over-look the fact that my vehicle never was really looked over. ( a tune up would have been nice) My issue is with how they had no empathy towards their customer's concern with a vehicle they purchased and needing to continually return the vehicle many times over, in a matter of weeks. My problem is that once the signatures were on that dotted line, they had NO concern for how the customer felt. I felt used. I felt unheard and i felt VERY disrespected. I am still feeling disrespected because not only do i have repairs that i'm sure this company will make me pay for, I now have late car payments due to the mismanagement of this whole ordeal! We had to call Ciocca to see why we haven't received ANY information as to how to make payments. We went to the bank and the bank said there is no information on us . that tells me Ciocca dropped the ball with sending all paperwork to the bank. We again called the sales rep. and once AGAIN this rep said we have it handled. We believed and two weeks later we receive a late payment notice. If the bank dropped the ball like the Ciocca rep says they did then we would have had our registration card by now ( no, we are still driving around with the paper on the back of our vehicle since July) I will not believe any more. At this point I don't know what anyone could say to make it right. More

Another new honda civic...another great car The last 3 or 4 or 5 Hondas have been bought with Matt buller at the helm. I know there's other great salesmen at choice Honda, but Matt knows me & I The last 3 or 4 or 5 Hondas have been bought with Matt buller at the helm. I know there's other great salesmen at choice Honda, but Matt knows me & I know him & that's important when making a deal work. He knows what I like & he gets it for me. Why go elsewhere when you have the best in your own backyard. Thanks matt.......ALWAYS More

#1 in customer service Matt and the whole team at Ciocca were amazing! I have just purchased my second vehicle here and would be hard pressed to go to another dealership. Matt and the whole team at Ciocca were amazing! I have just purchased my second vehicle here and would be hard pressed to go to another dealership. In fact their customer service is what always brings me back. More

Everyone was courteous and professional My wife and I went to look at a specific used vehicle on Saturday 8/31/19. We had made an appointment and Ana greeted us and made an introduction to My wife and I went to look at a specific used vehicle on Saturday 8/31/19. We had made an appointment and Ana greeted us and made an introduction to the salesman that would work with us. Our salesman Alexander greeted us, and promptly brought the car around for a test drive. The car was for my wife, and after the test drive she was very happy with it. We made a deal, and despite the showroom being absolutely mobbed with people at month end, we drove off the lot early Saturday afternoon with a car that my wife can't stop smiling about! In every step of the process we were treated courteously and professionally and I plan to return to Ciocca and talk with Alexander in the very near future as I need to upgrade my car also. This was the second used car I purchased from Ciocca and I have no reservations in recommending them. Sincerely, Joseph T Murphy IV, Harrisburg, PA More

Honda pilot We started our search for a new vehicle back in June. We wanted to upgrade to a good size family SUV. Did our research online and was left deciding be We started our search for a new vehicle back in June. We wanted to upgrade to a good size family SUV. Did our research online and was left deciding between a Honda pilot and Highlander. Visited multiple dealers,and our first visit was with ciocca honda where we were lucky to meet Alexander Keys. He is very professional and most importantly not pushy like other salespeople. He is very knowledgeable. He followed up with us after our first visit via email and we felt confident going back to him knowing that we trusted him to find us the perfect vehicle. We finally bought the honda pilot and we are very happy with our new vehicle. More

Purchased 2019 Passport It was tough deciding which Honda to purchase, Pilot vs Passport! Zakk’s knowledge, patience and friendly approach made our time in the showroom worth It was tough deciding which Honda to purchase, Pilot vs Passport! Zakk’s knowledge, patience and friendly approach made our time in the showroom worthwhile and provided us what we needed to choose the Passport! We love it! The entire process was a great experience! Thanks Zakk you were awesome!! More