
Ciocca Subaru of Allentown
Allentown, PA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Glad I chose Ciocca. I am a happy new Subaru owner! I belong to Costco, and they have this Auto Buying Program. So I selected the car I was looking for and not long after I received an email from the st I belong to Costco, and they have this Auto Buying Program. So I selected the car I was looking for and not long after I received an email from the staff from Ciocca Subaru. Nicole reached out to me as well and she was very pleasant. I told her that I would like to work with Greg Fichter, based on what I read. We planned on meeting the following weekend and unfortunately something came up that I had to postpone it. Then Nicole reached out to me again and the timing couldn't have been better. From the first time we spoke I was in an auto accident and my car was totaled. So we scheduled an appointment to meet with Greg Fichter. We went to the Allentown location to meet and test drive the Impreza I was inquiring about this past Saturday, 5/6/17. I was also interested in a lease so Greg along with the finance manger Kyle went over all the terms of the lease and they were also flexible with the miles I wanted up front. I had in my mind the color I wanted and they had it which made me happy. I drove it and it handles really well. Having a AWD will be great in the bad weather too. Then along with the Ciocca promise they also offered a Lease Protection Plan, for a few more dollars added onto the lease payment allows me oil changes, which over the course of the lease it's a savings of $360. among other services offered that we decided that it would be beneficial. It's basically a Gas and Go program. I was given the tour of the facility. My experience of this most recent car (lease) purchase was better than what I had anticipated. They seem to really have high standards and make sure everyone is happy before they walk out that door. I will recommend them after my experience getting my new 2017 Subaru Impreza. More
How hard to do oil change properly? Took car in for oil change. Get home and have a puddle of oil on the floor the next morning. How hard is it to put the drain plug in properly. Not ver Took car in for oil change. Get home and have a puddle of oil on the floor the next morning. How hard is it to put the drain plug in properly. Not very good service. No quality control or checks. More
good place to get taken advantage of in 2015 I traded in a 2013 crosstrek for a 2013 WRX. The WRX had 25k miles on it and they wanted $27000 for it which seemed fair at the time for a cl in 2015 I traded in a 2013 crosstrek for a 2013 WRX. The WRX had 25k miles on it and they wanted $27000 for it which seemed fair at the time for a clean titled vehicle. A few weeks ago I went to trade the vehicle in for something else which the dealer told me they would give me $18000 - $19000 for with now 35k miles on it. When it came down to it I was told the car was a lemon and i could only get 12000 - 13000 for it now. going through documentation from when I got the car from Ciocca there is a piece of paper I signed that says "manufacturer buyback" and the carfax page but unfortunately I was not completely aware of what all this was at the time. if it was explained to me that "hey, when you go to sell this car its going to be worth $6000 less than you think" I wouldnt have paid the same amount of a car with a CLEAN TITLE. I feel like at the very least that should've been brought up of how drastically less it would be worth. I've gone back to the dealership twice now and voiced my grievances only to be given photo copies of my quickly signed documents that were handed to me rapid fire without fully being explained. I bought both Subarus I've had from this lot so they've made their money from me (more-so from the WRX). I wanted them to help me make this right and get the feeling of being deceived (or at least not being told all information from a person not privy to all the terms in the used car world) by taking an extra $2000 off of a USED '06 jeep wrangler with 122k miles on it and they would not budge. They made money hand over fist on me with the WRX being bought at auction by a experienced dealer as a lemon title and then sold it to me with the price of a clean title car and will only give me the lemon title amount of money back for it now. left a bad taste in my mouth. More
Skeptic to Believer These People are the Best in the Business, Nicole Got me started thinking again, and as much as I politely pushed away, She nicely got my concerns tak These People are the Best in the Business, Nicole Got me started thinking again, and as much as I politely pushed away, She nicely got my concerns taken care of and with the team, was able to Fix us up with just the right Car at just the right Price! THE BEST! More
Great service! I would have never called because I was afraid of being pressured. The texting was a great way to get info without feeling obligated. Nicole was quick I would have never called because I was afraid of being pressured. The texting was a great way to get info without feeling obligated. Nicole was quick to respond and answered all my questions. When I went to the dealership I worked with Jared who was also very helpful. I had an unusual circumstance when I purchased my Crosstrek, Jared and his manager worked with me to make my experience amazing. unfortunately I don't remember the managers name. I will definitely go back again. More
Amazing Dealer in this area I worked with Michael for almost a month on getting my current car. Since I would like to get a specific model, they actually went out to look for me I worked with Michael for almost a month on getting my current car. Since I would like to get a specific model, they actually went out to look for me and acquired in short period of time despite there is one scheduled to arrive on a later date, which is approx 2 weeks later. He also worked with me closely and responded to every single email promptly just like texting, except that was over email. I really appreciate all their works. They also answered my questions - since I had multiple questions on returning my lease vehicle in exchange of a new one. More
The name may have changed, but not the service Nick Mann made our day in the dealership fun, and efficient. I am thrilled with my new Impreza, and I am glad that Ciocca has kept the quality and pro Nick Mann made our day in the dealership fun, and efficient. I am thrilled with my new Impreza, and I am glad that Ciocca has kept the quality and professionalism I expected from years of dealing with Becker. I will be in touch with Nick again if when we need to replace a vehicle, but with two Subarus in the garage right now, that could be a long time. The sales room needs different music, and at a lower volume...but then Baby Boomers might not be the target audience for the dealership anymore. Thanks Nick. More
Great experience Easy and non-stressful experience buying my new Forester. Very helpful showing me how everything worked and all staff very friendly and made this a g Easy and non-stressful experience buying my new Forester. Very helpful showing me how everything worked and all staff very friendly and made this a good experience More
Excellent Service Purchasing through Ciocca Subaru was a great experience. The staff is knowledgeable and responsive. They are professional in working with customers. V Purchasing through Ciocca Subaru was a great experience. The staff is knowledgeable and responsive. They are professional in working with customers. Very grateful for Nick and Christian's assistance. More
Best Subaru Dealership Around My sister and I were interested in getting two Crosstreks and went to other dealerships before coming to Ciocca. Once we came to Ciocca, we had the be My sister and I were interested in getting two Crosstreks and went to other dealerships before coming to Ciocca. Once we came to Ciocca, we had the best experience with Jason. He was super nice, not pushy, and wanted the best for the buyer. He worked super hard to get the right price. I would recommend him to anybody! More