Ciocca Subaru of Allentown | Page 123

Great experience Very professional and efficient. Good deal and no hassle or high pressure sales tactics. Very easy to deal with and the largest inventory in the area Very professional and efficient. Good deal and no hassle or high pressure sales tactics. Very easy to deal with and the largest inventory in the area More

Very professional and worth the drive to Ciocca, Good price the first time from John Hershey, remaining negotiations were strait forward regarding trade and dealer installed hitch. Zero percent finan Good price the first time from John Hershey, remaining negotiations were strait forward regarding trade and dealer installed hitch. Zero percent financing made upgrade to Outback Limited with Eyesight an easy decision. After 2 weeks of ownership and first snow in mountains, I have come to appreciate the engineering Subaru put into vehicle design and safety. Not bad at all, thinking about another Subaru for my wife. More

Fantastic, Patient, Knowledgable I initially started dealing with Shawn Parr completely online. I probably went back and forth with questions from myself and my wife about 50 times. I initially started dealing with Shawn Parr completely online. I probably went back and forth with questions from myself and my wife about 50 times. This was because we wanted to buy two cars at the same time with a trade in when I lived a couple states away. He was extremely patient and was able to explain everything. When we arrived Steve Miller was our salesman and even though he was juggling three different customers at once, he was able to give us the attention we needed and took the time to make sure we were set. This was awesome because these were fresh off the line and new to everyone. He was extremely knowledgeable about the car as well even though they had only been at the dealer for a week. I would highly suggest buying a Subaru from Ciocca. Even though I live in Virginia, I would definitely be willing to drive up there for another car again. More

Extremely Dissatified - Irate to be Honest We needed a number of things serviced on our car, including state inspection, tire rotation, a re-programming of the computer due to a recall a We needed a number of things serviced on our car, including state inspection, tire rotation, a re-programming of the computer due to a recall as well as having a piece of under body trim re-attached. We live in Reading, PA, so we made arrangements to bring our Subaru Forester in on Dec 9, 2016 for service. We made an appointment for 10:30am and arranged for a loaner car, figuring my wife and I would do some Xmas shopping, since we had been told that the work would take about 3 hrs.. I took a day’s vacation to tend to this. My wife and I arrived right at 10:30am and as they were writing up the work order the gentleman waiting on us said he was running behind and wasn’t sure when he could get to our car. I indicated very clearly that I had taken vacation to do this and driven the 45 minutes from Reading and I wasn’t planning on this being an all day event and that I wasn’t prepared to spend all day in Allentown. He said he’d try his best. My wife and I left and went shopping and were just finishing lunch at around 2pm ( so now 3-1/2 hrs has gone by ) when her cell phone rang and it was the same man from the service dept calling to let my wife know that they had not started the car yet, but wanted to make sure we were good till later in the day, maybe as late as 6pm. My wife handed me the phone and needless to say I was more than irate! I told him that I would be there in a few minutes to get my car and I hung up on him. A few minutes later one of their service mgrs. called ( Lauren?) and said she would try and put two people on my car right away and see what they could get done – I told her do not start working on my car – I had to head home as I had 4 dogs at home that needed to be let out, that I could not waste anymore of my day dealing with their ineptitude. I went back to the dealer and let Lauren know in no uncertain terms how unhappy I was. Their salespeople really sell their service dept and when I finally needed service I find out an appointment isn’t really an appointment for anything other than spreading out the customers so they’re not jammed filling out work orders all at one time. She asked what Ciocca could do to make things better and my wife told her to buy back our lease – she thought my wife was kidding – my wife was dead serious. I then asked to speak to the salesman who we leased from. His name is Christian Rivera – one of the nicest young men you will run into. I let him know that the service people were really screwing him and the other salespeople by doing such a poor job holding up their side of the business. We had bought a Forester in Oct 2105 and my wife had a terrible roll over accident and her Forrester was totaled, and then we leased this one to replace that vehicle in Dec 2015. Christian worked with his sales manager and offered to have their service dept come to our house in Reading, pick-up the car, leave us a floater and return the car – all in the same day. Christian told us to call him the following week and it would be all arranged. My wife did just that and decided to give them the benefit of the doubt. She called the next week and my wife made the arrangements for Ciocca to take care of everything on Wed, Dec 14th. Ciocca picked the time and said they’d be by at 10:30am to get her car and leave the loaner. So on Wed, Dec14th, shortly before 10:30am, the service dept calls and indicates that they wanted to get directions before they head to Reading to pick-up the car. They indicate that they are running behind and won’t be there for a while. My wife asks how they expect to get the car, head back to Allentown, service it and get it back to her by evening. They tell her she’ll have the loaner, so they’ll just bring her car back the next day on Thursday, Dec 15th. Nice idea but we are leaving for vacation on the 15th and need the Subaru. She told them to forget the whole thing. When we came back from our vacation I had my regular mechanic perform all the work other than for the computer recall. Once again an appointment means absolutely nothing. And once again I let Ciocca know how unhappy I was, and they are very sorry once again and they are short-handed and on and on and on. And I should have known better – you know the expression – fool me once shame on you, fool me twice, shame on me. The chance of them getting their act together in a few days was probably unlikely, but I fell for it anyway. I once again let Christian know that for having bought two cars in a year, as well as sending others to Ciocca, that I felt terribly let down by their service. They really push after the sale to have their customers give them 5 star ratings about the experience they had at Ciocca, which we did at that time. Now it’s time to single out the service dept and rate them for what they are worth – which is NO STARS. Mr Ciocca ought to be ashamed of the effort they are all making in the service dept. I for one will never buy another car from them and my wife’s offer on how to make this good still stands – buy back our lease Mr Ciocca! You should have taken some of the money from the service dept waiting area facelift and spent it on hiring more competent service employees. More

Bought 2 Subarus at Ciocca This Ciocca Subaru dealership is highly recommended. I started with Nicole who was willing to give me final price via email (other shady dealers didn This Ciocca Subaru dealership is highly recommended. I started with Nicole who was willing to give me final price via email (other shady dealers didn't provide pricing) for my 2017 forester. I wanted to be loyal to this dealer who was upfront about pricing etc. Then, I was transferred to Jimmy (sales person) who helped me out throughout the process. The finance department (dan) was great and gave me a good deal on Subaru 5 year extended warranty. The sales Manager AJ gave me a great deal 2017 Outback with a 2015 legacy trade-in and i couldn't refuse. Good working with them all !!! More

More Than Worth The Ride - Absolute Pros From initial contact with the internet professional, Shawn Parr, to the knowledgeable sales person we had the honor of transacting our business with, From initial contact with the internet professional, Shawn Parr, to the knowledgeable sales person we had the honor of transacting our business with, John Antigua. This was the most relaxing, and thoroughly enjoyable car buying experience we've ever had. Signing the required paperwork with consummate professional, Mohammed Masud was informative without the uncomfortable pressure usually associated with the finance office. This is a family business built on family values with an absolute focus on making sure you enjoy the time spent with them. By the way, it wasn't very much time spent there. Not only was the experience an enjoyable one, but the process moved smoothly from start to finish with minimal amount of time spent at the dealership. In closing, know what you want to accomplish before going into a dealership, be kind and courteous to the sales person/management, and you'll be shocked how smooth the entire experience goes. More

Nicole Vieira is great to work with Recently I bought a Forrester from Ciocca Subaru and Nicole was my contact. They are located in Allentown, PA and I live in Michigan so the majority o Recently I bought a Forrester from Ciocca Subaru and Nicole was my contact. They are located in Allentown, PA and I live in Michigan so the majority of the transaction was done via e-mail. Nicole responded quickly to all my concerns and questions. She is professional, knowledgeable and a great representative for Ciocca Subaru and I highly recommend working with her. More

Best Car Shopping Experience Ever! First off let me say that everyone at Ciocca Suburu were excellent to work with, very polite, very courteous and very accommodating. . Shawn Parr got First off let me say that everyone at Ciocca Suburu were excellent to work with, very polite, very courteous and very accommodating. . Shawn Parr got me into the car I wanted at a great price. Yizak Perez was a pleasure to deal with and got me a warranty that will work for me and Jimmy Ofori showed exceptional knowledge of my new car and great patience while explaining how everything in the new car functions. I have had some very bad experiences at new car dealers in the past, but that certainly was not the case at Ciocca Suburu. Between my Wife and I this is the third Suburu we have bought at Ciocca and that speaks volumes for the new car shopping experience. I wouldn't even consider going to any other dealership. Thanks to all for a great job. More

Quick fast and simple internet shopping I sent out emails to at least 5 dealers within an hour of me. Shawn parr at ciocca subaru was the fastest to reply and counter/match all offers on the I sent out emails to at least 5 dealers within an hour of me. Shawn parr at ciocca subaru was the fastest to reply and counter/match all offers on the table. When the conversation turned serious he gave me the deal i asked for and i wasnt hassled on my trade in being that i was asking a fair amount. We communicated via email and i had offers for him to see i wasnt messing around, we followed up with a phone call and the deal was made. Keep in mind 3 dealers were insulting to say the least with their first offers and poor response time. More

It was absolutely super! I was 100% pleased....Period! First of all there was absolutely no pressure from any of the dealership personnel. My wife and I were treated with dignity and we felt in total contr First of all there was absolutely no pressure from any of the dealership personnel. My wife and I were treated with dignity and we felt in total control of our decision making process. Christian Rivera was extremely courteous and understanding of our questions and automotive interests and concerns. He earned the Outstanding Patience Personality Award! He was extremely receptive to any questions that we had and dealt with each and every item in a highly professional, personable and understanding manner. All of our expectancies as to what we were getting, what it would cost, what the process would be..............all of these issues were fulfilled by all of the personnel. We are totally pleased with the purchasing process we experienced, are totally pleased with the Subaru Outback that we purchased, and expect to be loyal Subaru owners for as long as we drive.. Great job by all of the Ciocca personnel! More