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Ciocca Subaru of Allentown

Allentown, PA

Overview
Employees
Reviews
Vehicles
4.8
2,099 Reviews
What Does Ciocca Subaru Offer Drivers from Allentown, Emmaus, Doylestown and Bethlehem PA? An Extraordinary Customer Service experience from Every Angle. Here at Ciocca Subaru, everything we do revolves around you. Our various teams are trained to address your needs from the moment you walk through the door, whether you're in the market for your next vehicle or tuning up your current one. Starting with our selection of new Subaru models, our Allentown showroom is the place to be if you're in the market for a Forester, Impreza, WRX, Legacy, Outback, Ascent or Crosstrek. Looking to save some money in the search for your next car? Ciocca Subaru also carries a wide range of used cars from Subaru to today's other top automakers. Once you've chosen your next car, Ciocca Subaru helps you take those all-important next steps towards driving home the Subaru of your dreams. Our team of financing experts are trained to sort through various auto loan and lease details in order to help you find the right one for your needs. Even after you've driven your new Forester, Impreza, Legacy, WRX, Ascent, Outback or Crosstrek out of our showroom, Ciocca Subaru continues to support you in order to ensure you have a great ownership experience. Our Subaru service department offers everything from routine maintenance to repairs when they're needed. And for those of you who prefer to tinker under the hood yourselves, we keep a healthy stock of auto parts for your endeavors as well. As you can see, Ciocca Subaru is equipped to handle all of your automotive needs, though we also keep in mind that everybody brings something different to the table. That's why we encourage you contact us today to see what we can do for you today by visiting us at 4611 Hamilton Blvd in Allentown, Pennsylvania.
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4611 Hamilton Blvd

Allentown, PA

18103

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Showing 2,099 reviews

July 18, 2023

Don’t pay attention to their advertisements their #1 priority first and foremost is moving units, even before customer service. Salespeople don’t respond or call you back, i had to reach out to them ea More

by jj.willy0121
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason Dutsch, Anthony Acevedo
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Jul 24, 2023 -

Ciocca Subaru of Allentown responded

Thank you for posting a review and we're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Please reach us at (610) 395-3745 so we can learn more and work to make this right!

July 10, 2023

Elian was very professional and courteous this Ciocca Subaru is very nice dealer, Keep up the good work More

by Miguel_Villegas710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elian Infante
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Jul 14, 2023 -

Ciocca Subaru of Allentown responded

Thank you so much for your kind words, Miguel! We strive to provide excellent service and we're glad to hear that you had a positive experience with us. We appreciate your support and look forward to serving you in the future.

July 09, 2023

THANK YOU FOR A VERY ENJOYABLE BUYING A CAR, MY 5 TH SUBRAU FROM YOU More

by GCJR6
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Staver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jakob Pacheco
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Jul 14, 2023 -

Ciocca Subaru of Allentown responded

GCJR6, thank you for the excellent review and the continued loyalty! We are always here if anything else comes up.

July 07, 2023

Great service! Devon and Pete did right by me. When I need another car, I know where I’m going! More

by kennedyb.kennedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon supper
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Jul 14, 2023 -

Ciocca Subaru of Allentown responded

Thank you for taking the time to leave such a positive review of our business! We are thrilled to hear that our team at Ciocca provides you with great service. Your feedback is greatly appreciated!

July 01, 2023

I recently had the CVT on my 2019 Subaru Ascent break down while visiting in Pa. The first call I made was to this dealership. No matter what the advertising hype tells you, their service is HORRIBLE!!! More

by Ascent Owner
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
pERSON ANSWERING THE SERVICE CALL DESK
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Jul 05, 2023 -

Ciocca Subaru of Allentown responded

Thank you for taking the time to tell us about your service visit. We pride ourselves on providing a world class service experience and when we do not deliver on that promise, we want to hear about it. Please feel free to reach out to our Service Director, Devon Schadler, at your convenience so we may better serve our customers.

June 30, 2023

Customer service not satisfactory. ....did not like service not satisfactory...did not get a car wash More

by kerob935
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Broda
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Jun 30, 2023 -

Ciocca Subaru of Allentown responded

kerob935, a message from our Service Manager- Thank you for providing us with your feedback. Here at Ciocca Subaru we pride ourselves in providing world-class customer service and we apologize for not delivering on that promise for you. We also apologize that your vehicle was not washed during the service visit. The wash was down for repairs for a longer than normal time, however I am happy to report it is back up and running. Please feel free to stop by so we may wash your car for free and to discuss how we can improve your next experience.

June 29, 2023

Very enjoyable salesman. Made it easy to find a car I wanted at a price I thought was reasonable More

by Daveschmeltzly
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Scott Broda
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Jun 30, 2023 -

Ciocca Subaru of Allentown responded

Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you. Congratulations and welcome to our family!

June 29, 2023

Terrific sales & finance process. Jason even saved my wife's glasses from my trade in More

by raccardi
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jason Dutsch, Summer McGlaughlin, John Borchert
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Jun 30, 2023 -

Ciocca Subaru of Allentown responded

We are so glad to hear this, Raccardi! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

June 27, 2023

Very good service and fixed the electrical problem with my 2019 Subaru Legacy. Russell is a excellent service advisor. More

by Grmatz
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mr. Moyer
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Jun 28, 2023 -

Ciocca Subaru of Allentown responded

Thank you so much for taking the time to leave such a positive review! We are glad to hear you found Russ to be helpful and got your vehicle fixed.

June 26, 2023

Ciocca Subaru was exceptional. Especially in these hard times of a limited selection and insane used car prices. Very satisfied, would highly recommend. Special thank you to my More

by Todd1738
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Scott Broda
Report | Print
Jun 28, 2023 -

Ciocca Subaru of Allentown responded

Todd1738, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

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