Ciocca Subaru of Allentown

I got my dream car! Working with Jimmy Ofori at Ciocca Subaru was a very enjoyable experience from the first day I was browsing at cars. Once I decided that I wanted to p Working with Jimmy Ofori at Ciocca Subaru was a very enjoyable experience from the first day I was browsing at cars. Once I decided that I wanted to purchase a Legacy with Eye Sight, Jimmy helped find me a car with all the features I wanted, and even the exact color I wanted--Lapis Blue! I ended up with a 2017 Legacy and could not be happier with the car, as well as the helpful and professional service Jimmy provided that made my first buying experience absolutely wonderful. I highly recommend Jimmy and Ciocca Subaru to anyone looking to purchase their dream car! More

Out the door with a new Outback I'll make this review get straight to the point. Frank Renna ( sales) and Mohammed Masud ( finance) were personable, knowledgeable, and very helpful w I'll make this review get straight to the point. Frank Renna ( sales) and Mohammed Masud ( finance) were personable, knowledgeable, and very helpful with our decision to trade in our beloved Outback for a 2016 model. Thanks to Shawn Parr for linking us up with Frank. To nay readers of this review-- I highly recommend working with Frank and Mohammed. We walked in planning to check out the new model and drove away with our new Outback. We love it! Thanks to the team at Ciocca for making this happen with their professional, friendly, expeditious, and courteous manner. More

they worked for me, not just with me I walked in with an idea of what I wanted in my next car. they first helped fine tune what I was looking for, and answered some questions I had. Anyth I walked in with an idea of what I wanted in my next car. they first helped fine tune what I was looking for, and answered some questions I had. Anything that they didn't know, they researched. I've been to other dealerships, where they seem to profile you and offer you only what they think you should take. That sort of entitlement didn't seem to exist here. They worked hard to put me in the car I wanted, right down to specific options and color. even with a few road bumps in the process, they worked with me to figure it out, and that sort of customer service goes far, you don't see that everywhere. I will definitely buy my next Subaru here. More

Great Experience This is my first experience on buying a car through a dealership, it was awesome. Nev was great in helping me get the car I wanted with all the featur This is my first experience on buying a car through a dealership, it was awesome. Nev was great in helping me get the car I wanted with all the features ,made my experience great! I will continue to come here in the future. More

poor customer service I've been here many times in the past. I came across a few issues that required assistance through the dealership. I've am never able to reach the peo I've been here many times in the past. I came across a few issues that required assistance through the dealership. I've am never able to reach the people I need. The finance department told me they would call me back with information regarding my car and never heard back from them after a month of waiting. I've called my sales person numerous times over the past 5 months and he won't even call me back. You'd think after buying nearly 9 cars from the same sales person you would get some kind of response. Hey how did he know I wasn't calling to buy another car from him. Well funny thing is I was looking for a car and ended up buying from another dealership. I currently have 6 calls into to Ciocca and 4 or 5 emails sent with absolutely no responses from any one of them. Even the used car manager can't follow through with a return call when he says he will. I called Jared in March and still haven't heard back about the service issue with my vehicle. Well definitely can't and won't ever go back there since they can't return contacts or follow up with there long time loyal customers. The only thing they do contact me about is buying more cars. Seems like they are all about taking your money and not helping. AVOID AT ALL COSTS THIS DEALERSHIP! I noticed that they sold off a couple locations. They must really be loosing business. Makes sense if they treat everyone like this. The last time I bought a car here I really felt like it was a bother for them to help me. I drove 2 1/2 hrs and no one would even go over the features in my car and I was rushed out the door and told by finance that if they helped me they would get in trouble. The manager was supposedly at a show that night so it was my problem. I paid off my car and they can't even assist me with getting the title. No one seemed to have it and was sent to a FCU that I never financed with. Good thing I stepped up to take care of their mistakes. It would've take them another 2 1/2 years to fix that problem like my warranty did. I never bough a Certified car because I was never that such a thing existed until I called Subaru of America. Probably would've bought certified. Guess the dealership didn't know about it either. More

Fast and secure service My husband I traded in our mini van and got a new Subaru Outback at Ciocca Subaru in Allentown, PA. Mr. Jeffrey Staver, our sales person, was extreme My husband I traded in our mini van and got a new Subaru Outback at Ciocca Subaru in Allentown, PA. Mr. Jeffrey Staver, our sales person, was extremely helpful and professional. It took us only two hours to complete the whole process. Highly recommend!! More

Comfortable buying experience I had some trepidation when I first started looking for a new car this time because it had been over six years since I last did it and I suspected I w I had some trepidation when I first started looking for a new car this time because it had been over six years since I last did it and I suspected I would now find the cost of a new vehicle to be prohibitive. But I was pleasantly surprised with the experience at Ciocca. Kyle Booser is a polite, articulate and knowledgeable young man with whom I was happy to negotiate. He listened to what I wanted in a vehicle, asked questions and followed up on my inquiries promptly. In a very short time I was able to get the deal I wanted. I would recommend this dealership to any of my friends and acquaintances. More

"5 Star" Chad Batchelor, Steve Parr Jr., and Ciocca Subaru provided excellent professionalism along with top notch service. I was given an outstanding experie Chad Batchelor, Steve Parr Jr., and Ciocca Subaru provided excellent professionalism along with top notch service. I was given an outstanding experience and would recommend Chad and Steve to anyone looking for a car. Thank you! More

Painless Car Purchase Ciocca Subaru was recommended to us by several neighbors. We checked our local Subaru dealers and their inventories were all on the small side. Ciocca Ciocca Subaru was recommended to us by several neighbors. We checked our local Subaru dealers and their inventories were all on the small side. Ciocca was a 45 minute drive from home but well worth it. They had an extensive inventory of all Subaru vehicles. The salesman, Chad Batchelor, was extremely cooperative and answered all our questions. We found the dealers pricing to be exceptionally reasonable probably in part due to their enormous inventory. We highly recommend this dealer. More

Stress free experience The thought of purchasing a new vehicle is always dreadful . The process at Ciocca was definitely simple and quick. Kyle Booser the salesman answered The thought of purchasing a new vehicle is always dreadful . The process at Ciocca was definitely simple and quick. Kyle Booser the salesman answered all are questions about the Impreza that we purchased. He was very knowledgeable of all functions on the Impreza and I would recommend him to assist anyone purchasing a vehicle. The entire process was very easy. More