Ciocca Subaru of Allentown

Loving the new CrossTrek! I drove pass a Subaru Dealer in Berks County to come to Ciocca and it was an amazing experience to say the least. Nev Pinnock was the absolute perfect I drove pass a Subaru Dealer in Berks County to come to Ciocca and it was an amazing experience to say the least. Nev Pinnock was the absolute perfect person to assist my wife and I. I walked in thinking one thing but left informed and confident in the purchase of my new 2016 CrossTrek. Nev is an incredibly humble man who has an even more humble son working in the business. It speaks to his character and professionalism for Ciocca to bring his son on board. Nev Pinnock and Ciocca have my family's business going forward! Also want to thank Mike Vannote and wish he and his wife have a healthy baby boy! ;-) More

Excellent! Ciocca has a customer for life! Our recent purchase was by far the easiest and smoothest car buying process we ever had. No hassle at all! Mr. Nick S Ciocca has a customer for life! Our recent purchase was by far the easiest and smoothest car buying process we ever had. No hassle at all! Mr. Nick Spiezio is an awesome salesperson to work with. He helped us with any questions we had with no problems. Nick went out of his way to make sure we had a perfect experience! More

A Pleasant Car-Buying Experience I met with sales representative Greg Fichter who came highly recommended. Greg met me at the dealership when I arrived and took me for test drives in I met with sales representative Greg Fichter who came highly recommended. Greg met me at the dealership when I arrived and took me for test drives in both the Forrester and Outback. We then went back to back to the dealership and Greg provided me with the leasing options that I requested. After making my decision, finalizing the leasing arrangements with Mohammad Masud took little time. the whole process from start to finish to less than three hours. When I came to pick my vehicle up the following Saturday, Greg was again there to meet me and the final walk through took only minutes. Greg was pleasant and knowledgeable and I never felt pressured. Greg is a good guy and I would recommend him to anyone looking to purchase a Subaru. More

Very helpful Very friendly and helpful. Easy to relate with. Morgan got back with me during my search in a very efficient and timely manner. I couldn't perso Very friendly and helpful. Easy to relate with. Morgan got back with me during my search in a very efficient and timely manner. I couldn't personally recommend anyone else at the dealership. Thanks, Potter More

Ciocca Promise is a lie First and last time buying at Ciocca twice in the first year owning a car from this place i tried to make an appointment for my free oil change with m First and last time buying at Ciocca twice in the first year owning a car from this place i tried to make an appointment for my free oil change with my Ciocca Promise card still valid to this day and twice after being told i can no cant nope no I just went down the street to quick change. I guess Ciocca needs an IT guy to teach them how to use computers. If you cant honer your Ciocca Promise you shouldnt use it to sell cars. More

My husband and I had an excellent experience at Ciocca. Our experience was excellent because of Nev. We felt like we knew him all our lives. He was so personable and helpful. He explained every detail of Our experience was excellent because of Nev. We felt like we knew him all our lives. He was so personable and helpful. He explained every detail of the car. I would definitely let our friends know about Ciocca and Nev. Denise and Mike Riley More

My experience was truly exceptional! Frank was awesome! He gave me exactly what I wanted! My family is now refusing to go anywhere else for a car! We love ciocca! Frank was awesome! He gave me exactly what I wanted! My family is now refusing to go anywhere else for a car! We love ciocca! More

Bait and Switch is alive and well at Ciocca Subaru Why did you call me yesterday to ask me when I was coming to test drive the car so you can get it ready for me to drive? When I arrived at the deale Why did you call me yesterday to ask me when I was coming to test drive the car so you can get it ready for me to drive? When I arrived at the dealership, I was told the car was sold two days ago? I could not redeem my certificate for the 25 dollar gift card because the car I wanted to drive was not there and maybe didn't even exist. Took me 20 mile drive to and from for nothing. I will be filing a complaint with Subaru management and the better business bureau. This is what is called bait and switch and is an unethical business practice in Pennsylvania. I did buy a Subaru at a Honda dealer later last night and guess where I'm NOT getting it serviced at? I was also an existing customer of ciocca Subaru and Volkswagen and needless to say, will not be patronizing any ciocca dealerships in the future and will share my story with my friends. Thanks for wasting my time !!! Greg Souders > More

1st subaru...great way to start. My experience with Ciocca was great from start to finish. Greg (sales), Shawn (internet), Austin (delivery specialist), and Mohammed (finance) were a My experience with Ciocca was great from start to finish. Greg (sales), Shawn (internet), Austin (delivery specialist), and Mohammed (finance) were all excellent, courteous, knowledgeable, and efficient. This was the first new car we ever bought and we did our research which brought us to Ciocca. Excellent team work to bring us a our Outback. Thanks, guys. More

Still waiting for paper work We bought a Forrester 8 months ago and still no paper work. I went back into the dealership over a week ago and asked why. I was shocked by the lack o We bought a Forrester 8 months ago and still no paper work. I went back into the dealership over a week ago and asked why. I was shocked by the lack of professionalism and common courtesy we were met with. The person at the dealership took our purchase agreement copied it and said I'll give it to the person that handles it and just walked away. To this date I have received no follow up call to see if it was resolved and I still have no paperwork. When we bought the car our salesman was very helpful and we did have a good experience, so much so I referred a friend and he also purchased a car from them. its a shame that the management or at least the person I had the misfortune of encountering are so rude. My wife and I do like Subaru's but I can assure you I will never refer anyone or buy another vehicle from this dealership. More