Ciocca Subaru of Allentown

I am happy Overall an easy experience with very little pressure. I highly recommend this dealership to anyone. Mike was very informative, communicated well wit Overall an easy experience with very little pressure. I highly recommend this dealership to anyone. Mike was very informative, communicated well with me through out the process, answered all of my questions and was flexible and meeting my requests. More

And the Oscar for Best Car Buying Experience goes to ... I nominate Greg Fichter as the Sales Specialist of the Year. At a dealership that prides itself on customer service, this guy is Exhibit A. Greg is no I nominate Greg Fichter as the Sales Specialist of the Year. At a dealership that prides itself on customer service, this guy is Exhibit A. Greg is not your typical car salesperson. He redefines the traditional car buying experience. His enthusiasm for his job and his customers is evident from the moment you meet him. He obviously loves what he does for a living. And it showed in the way he treated me – more like a friend than a customer. He was courteous, attentive, knowledgeable, and a darn nice guy. The kind of salesperson you can recommend to your family and friends with absolute confidence. Greg’s commitment to customer satisfaction is exemplary. He made me feel like the main reason he came to work on the day I was there was to make sure I was completely happy with the Outback I purchased. Minutes after meeting him, I knew I had made the right decision to drive the 180 miles from my home in Severna Park, Maryland to Ciocca. The deal and Greg were worth every mile. His tutorial on the features of the Outback including the Navigation system, StarLink, and EyeSight was excellent. He went over everything on the instrument panel, all the gauges, and controls, very thoroughly and methodically. He patiently answered every one of my many questions and made sure I understood every one of his answers. Before I left the dealership I was familiar with all of the Outback’s bells and whistles and how to use them. On a scale of 1 to 10, Greg is an 11. He personifies outstanding customer service and is truly and authentically exceptional. More

Courtious, professional and expedient Begining with Nicole Vieria, Online Advisor, followed by Frank Renna, Sales Specialist the negotiation process was no nonsence and smooth. The car or Begining with Nicole Vieria, Online Advisor, followed by Frank Renna, Sales Specialist the negotiation process was no nonsence and smooth. The car orientation by Sara Diefenderfer topped our experience off leaving us satisfied that we got a fair price and extraordinary service and understanding the new features our Legacy. More

Incredible 1st new car experience From the first interaction online through delivery, it was a great experience! I had been interested in a new car for a few months and scheduled a te From the first interaction online through delivery, it was a great experience! I had been interested in a new car for a few months and scheduled a test drive online for a Subaru Legacy 2.5i Limited with navigation. I received a response immediately letting me know I would hear from someone during normal business hours the following day. Sure enough, a nice email was sent to me asking if I had any questions. I set a time on a Saturday morning to come in for my test drive. I arrived in the showroom, checked in and was greeted by Nick Mann who would assist me throughout the rest of the purchase. He showed me the Legacy I was interested in and allowed me to go on a test drive both on local roads and on the highway. He explained the car to me and made me feel at ease. Upon arrival back at the dealer, he asked if I would like to go over numbers and such. Never once did I feel like I was being forced to purchase which I really appreciated!! I followed up with him the following week via text message (which was a huge plus since it is hard to talk on the phone due to my job or in person due to my hours). I even had found another offer at a competing dealer that was better. Ciocca stands by when they say, They won't be Undersold! Nick came back to me saying they would match the offer! On the day of the delivery, I noticed a few scratches in my Legacy. Not only did Nick apologize, but so did Ray the sales manager. He came out and took pictures of the scratches, apologized, and promised this would be fixed. I was even impressed with Sara the delivery specialist who went over any questions I had about the car. She even scheduled a visit for me to return and answer anymore questions that would come up after driving my car for a few weeks. I've been with others when they purchased vehicles from other dealers and have heard horror stories of poor deals and even been chased on the lot to purchase a vehicle. Not at Ciocca! You're treated with respect here by down to earth employees who want to make the car buying experience as smooth and stress free as possible. More

Easy buying expierence This is my very first new car and I was very nervous about the entire experience. I have to say that our salesman Chad Batchelor was very profession This is my very first new car and I was very nervous about the entire experience. I have to say that our salesman Chad Batchelor was very professional. From start to finish he was there every step of the way. We came in later at night and received our car after closing, Chad stayed until we left the lot. Also the financial guy, (I'm sorry I can remember his name) he was so helpful as well. I did not feel rushed or pressured at any point. I would definitely recommend Ciocca to anyone looking to buy a new or used car. More

A great buying experience. I had a great buying experience at Ciocca Subaru. The staff was very professional and I felt very welcomed at the dealership. Special thanks to Jimmy I had a great buying experience at Ciocca Subaru. The staff was very professional and I felt very welcomed at the dealership. Special thanks to Jimmy Ofori, Shawn Parr, Steve Parr, and Chris Kosich for making my buying experience a great one!! More

Best Car Buying Experience Ever We had such a great experience when purchasing our Forester. Nev Pinnock was knowledgeable and a pleasure to work with. He made us feel welcome and a We had such a great experience when purchasing our Forester. Nev Pinnock was knowledgeable and a pleasure to work with. He made us feel welcome and at home during the experience. The whole process was very efficient from test driving to financing with Mohammad Masud. We were really glad that Sara Diefenderfer even explained all the details of the car before we drove away. We would definitely recommend this dealership to friends and family! More

First Car Experience went incredible No need for a long review, Nev Pinnock was incredible and helped my first car buying experience go smoothly. All Ciocca Dealerships are excellent. I w No need for a long review, Nev Pinnock was incredible and helped my first car buying experience go smoothly. All Ciocca Dealerships are excellent. I wouldn't go to any other dealership for a car or service. I'm in love with my new impreza, first subaru in my life and I'm beyond pleased. More

First new car ever!!! I love my new Subaru Crostrek!!!! Edgar Marin was so helpful and really patient with me. I never felt pushed or forced at at all. I will definitely co I love my new Subaru Crostrek!!!! Edgar Marin was so helpful and really patient with me. I never felt pushed or forced at at all. I will definitely come back to Ciocca for my next Subaru. Chris K. in the finance dept was also super friendly and very patient! More

Best car buying experience I ever had! From the moment I stepped onto their lot, I felt at ease and did not have the typical experience of being overwhelmed with pushy salesmen and unnecess From the moment I stepped onto their lot, I felt at ease and did not have the typical experience of being overwhelmed with pushy salesmen and unnecessary information. Chad Batchelor's extensive knowledge and easy-going attitude made me feel confident in the vehicle I choose to test drive, and eventually drive home. Absolutely love my new Crosstrek! More