Ciocca Subaru of Allentown

Becoming a member of the Ciocca Subaru Family! I would like to first comment on how wonderful my experience was from the moment I walked into Ciocca Subaru. I had not made an appointment and it was I would like to first comment on how wonderful my experience was from the moment I walked into Ciocca Subaru. I had not made an appointment and it was fairly busy; I almost thought I'd have to come back the next day. I was thankfully wrong and from the moment I was greeted by a man named Ray. He had set me up with an extremely helpful and wonderful lady (whom I unfortunately forget her name, but worked closely with him). She was great; she was not in sales but knew everything about the car and sold it to me. She let me take it for a test drive and we really connected; it made the experience that much greater and it didn't end there. When we got back to parking lot, I was greeted by Greg Fichter. I was told that I would be given nothing but exceptional service and a true helping hand; I was not mislead in the least bit. Speaking with Greg was so easy and I knew from the very start he wanted to do whatever he could to help me. I was nervous and was unsure of how getting a new car would be, but luckily I didn't need to worry. There were some obstacles, but never once did anyone in the place make me feel like things were anywhere close to impossible. Positive vibes were flowing through everyone and everywhere. A truly exceptional customer service experience is an on point statement; I could not describe it any more perfectly. I am beyond thankful for the help that I received and will always be grateful to Greg, Ray, Chris, and the rest of the Ciocca family. Nothing but thank you's, appreciation, and happiness coming from me. More

A good experience from start to finish Seeking a compact SUV, after considerable research I narrowed my choices to two: Toyota RAV4 (I was currently driving a 2001 RAV4) and the Subaru Fore Seeking a compact SUV, after considerable research I narrowed my choices to two: Toyota RAV4 (I was currently driving a 2001 RAV4) and the Subaru Forester. After my experience with Ciocca, I settled on the Forester, which I'm quite happy with. My sales person, Chad Batchelor, was friendly and knowledgeable, asked good questions and answered all of mine. At no time in the process did I feel pressured. Two things about Ciocca strike me as exceptional: (1) The test drive. After a normal, brief test drive with Chad alongside me chatting about all the features of the vehicle, I had a second, much more extensive, test drive solo. "Take as long as you need to," Chad told me. I drive the car for about an hour an a half, putting it through its paces. This is what convinced me to buy the car, and also gave me confidence in Ciocca. (2) The seminar. About two weeks after I purchased the car, I returned to Ciocca for one of their new owner seminars. It was great. By then, I had quite a few questions about the car, and I got them all answered, largely by hands-on demonstrations. Happily I live less than 10 minutes away from Ciocca, which will make getting service a breeze. I am a Ciocca fan. More

In the end everything worked out We purchased a 2015 Legacy and experienced some issues with the vehicle that was out of the control of the dealership. Overall, the dealership and its We purchased a 2015 Legacy and experienced some issues with the vehicle that was out of the control of the dealership. Overall, the dealership and its people worked to resolve the issue and eventually it was. Nick Mann was very pleasant to work with and went out of his way to make sure that the situation was resolved to our satisfaction. We highly recommend him to other potential customers. More

Everyone was a pleasure to work with.. I was very pleased to be able to get into a new car! Had been to other dealerships in NJ and Delware and couldn't get a car! Thank you! I was very pleased to be able to get into a new car! Had been to other dealerships in NJ and Delware and couldn't get a car! Thank you! More

so simple I contacted Greg in sales on early Thursday afternoon about trading my lease for a new Subaru. By 5pm we had an agreement and I never left my desk. I I contacted Greg in sales on early Thursday afternoon about trading my lease for a new Subaru. By 5pm we had an agreement and I never left my desk. I got to the dealership at 6:45 and I was out of there before 8. Everything was explained and there were no surprises when I got there. The paperwork was ready and completed with no changes from the conversation I had with Greg. The financing was simple and easy to understand and Tony was informative and did not make me feel like I needed to buy everything they offer. This is my second Subaru and the first one I purchased from Ciocca, I will keep coming back here for everything my car needs, even though it's 50 miles from my home. I believe it will be well worth the drive. More

Bigger but still personal The dealership has grown considerably but employees like Amy help retain the personal atmosphere. That personal touch is a asset that too many busines The dealership has grown considerably but employees like Amy help retain the personal atmosphere. That personal touch is a asset that too many businesses are losing. More

Best car purchasing experience ever This was the best car buying experience I have ever had. I had test driven the car at another dealership and knew exactly what I wanted. I had heard s This was the best car buying experience I have ever had. I had test driven the car at another dealership and knew exactly what I wanted. I had heard so many good things about Ciocca of Allentown and wanted to purchase from them. The whole process was so easy. I worked with a terrific Internet representative, negotiated the price and scheduled a day to pick up the car. Everything that could be done ahead of time was done and our time at the dealership to pick up the car was the fastest and smoothest I have ever experienced. No surprises! The follow up has been tremendous. I go out of my way to refer friends to Ciocca of Allentown. More

Friendly Atmosphere Staff were friendly and knowledgeable. It was very busy the day we were there and we did not feel rushed. As a matter of fact, we were limited on time Staff were friendly and knowledgeable. It was very busy the day we were there and we did not feel rushed. As a matter of fact, we were limited on time and they did what they could to accommodate us. Andy Ehret was great to work with. We knew what we wanted when we got there and he helped us get it. More

Totally awesome place to purchase your new vehicle!! Bought my 2016 Subaru Forrester about two weeks ago. I've purchased many cars and trucks in the past, but this is the first time I actually ENJOYED th Bought my 2016 Subaru Forrester about two weeks ago. I've purchased many cars and trucks in the past, but this is the first time I actually ENJOYED the process. Not only did I get a good deal, they went above and beyond to make it quick, understandable and seamless. Finally, a dealership that gets it. They also offer great support for your vehicle after the initial purchase. I drove from Lancaster PA to Allentown, and I'm glad I did-it was well worth the trip! And, because of the great maintenance package, I'll be taking my car there for routine service. Also, my salesperson, Chad Bachelor was great. He listened to what I wanted in my vehicle and worked with me to get what I wanted price-wise. He was knowledgable, experienced and personable. One aspect I really liked was the fact that all the employees genuinely seemed to like working there! More

Truly an exceptional experience The purchase of our new outback was the best car buying experience we have ever had, Our sales representative Christian helped us to pick the right mo The purchase of our new outback was the best car buying experience we have ever had, Our sales representative Christian helped us to pick the right model to meet our car buying needs, From the test drive to the purchase we were very pleased. We will be recommending Ciocca Subaru to our friends and family. More