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Ciocca Subaru of Allentown
Allentown, PA
2,102 Reviews
What Does Ciocca Subaru Offer Drivers from Allentown, Emmaus, Doylestown and Bethlehem PA? An Extraordinary Customer Service experience from Every Angle. Here at Ciocca Subaru, everything we do revolves around you. Our various teams are trained to address your needs from the moment you walk through the door, whether you're in the market for your next vehicle or tuning up your current one.
Starting with our selection of new Subaru models, our Allentown showroom is the place to be if you're in the market for a Forester, Impreza, WRX, Legacy, Outback, Ascent or Crosstrek.
Looking to save some money in the search for your next car? Ciocca Subaru also carries a wide range of used cars from Subaru to today's other top automakers.
Once you've chosen your next car, Ciocca Subaru helps you take those all-important next steps towards driving home the Subaru of your dreams. Our team of financing experts are trained to sort through various auto loan and lease details in order to help you find the right one for your needs.
Even after you've driven your new Forester, Impreza, Legacy, WRX, Ascent, Outback or Crosstrek out of our showroom, Ciocca Subaru continues to support you in order to ensure you have a great ownership experience. Our Subaru service department offers everything from routine maintenance to repairs when they're needed. And for those of you who prefer to tinker under the hood yourselves, we keep a healthy stock of auto parts for your endeavors as well.
As you can see, Ciocca Subaru is equipped to handle all of your automotive needs, though we also keep in mind that everybody brings something different to the table. That's why we encourage you contact us today to see what we can do for you today by visiting us at 4611 Hamilton Blvd in Allentown, Pennsylvania.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,102 reviews
July 10, 2015
Outstanding Selling Experience I was looking for a Subaru for some time, and all dealers I visited where inefficient and not really helpful. As soon as I entered Ciocca I was sold. I was looking for a Subaru for some time, and all dealers I visited where inefficient and not really helpful. As soon as I entered Ciocca I was sold. Friendly welcome, great environment and experienced people that without me even asking had all the answers and gave me a thorough tour of the car that I was planning to buy. I'm 1 hour away from them and I wouldn't hesitate to go again if I have to. The selling experience was absolutely outstanding, knowing how painful can be to buy a car, they made it easy, friendly, not aggressive and really addressing my needs. This guys really got it when it comes to making you feel comfortable and relaxed when buying a car. Also, the post sale service has been great. Absolutely my best car buying experience. More
by Fernando
July 10, 2015
Better late than never :-) My wife and I bought our Outback wagon from Greg back in May. We are expecting our first child in August, are currently in the process of moving and My wife and I bought our Outback wagon from Greg back in May. We are expecting our first child in August, are currently in the process of moving and needed to upgrade to a bigger "family" vehicle. Hence the reasons for my review being months overdue :-) That said, let's talk about Greg. First, just take a look at the Ciocca Subaru staff website. Notice anything? Greg has substantially more reviews than anyone else. Let's be honest now. Most people don't want to bother to take the time to fill out a review even when the service was good. So if that many people did take the time, that right there should be a clear indication of what Greg brings to the table. Greg first of all takes the time to get to know you and what you are looking for, not just in a car, but in the overall car buying experience. How will the car suit your lifestyle? What price ranges do you have? What are your "absolute must haves" as well as what isn't that important to you. All of this helps Greg narrow down what vehicle(s) would best suit your needs. Another great point, Greg doesn't care how many questions you ask or how often you ask the same question over and over and over again. Because if you're are not comfortable in understanding everything, you're not going to be comfortable buying anything. So no pressure. Take your time. But choose Greg for an enjoyable experience :-) Note: the reason for the 4 stars on Customer Service and Price are for the Finance end of the buying experience. I know the object is to sell you as much as they can for add-ons and insurance, but the experience can sometimes be a little overbearing and pressuring in their tactics. More
by Robert
Employees Worked With
Greg Fichter, Sara Diefenderfer
July 09, 2015
My first Subaru . . . . . . and I'm sure it won't be last. I had never been to Ciocca. There was clear interest in understanding what was important to me. No pressure. . . . and I'm sure it won't be last. I had never been to Ciocca. There was clear interest in understanding what was important to me. No pressure. Great service. Very patient. I love my car. Greg made it very easy for me - we even had some laughs together. Thank you!!! More
by Amelia
Employees Worked With
Greg Fichter, Mohammad Masud
July 09, 2015
Best car buying experience by far Dylan went above & beyond to ensure I got the perfect car for me. He listened to what I had to say and took his time showing me every car I was intere Dylan went above & beyond to ensure I got the perfect car for me. He listened to what I had to say and took his time showing me every car I was interested in. He made my experience the best car buying experience I have EVER had. It is because of him that I will be recommending all of my friends and family to the Ciocca dealership. Thanks Dylan!! More
by BLove91
Employees Worked With
Todd Paulus
July 08, 2015
great car,great salesman outbacks are difficult to find, which made it necessary to expand our buying area to get what we wanted in a short amount of time or wait to order one outbacks are difficult to find, which made it necessary to expand our buying area to get what we wanted in a short amount of time or wait to order one so with research in hand we drove to ciocca Subaru. We arrived on Saturday during a picnic type event which was barely controlled chaos and were greeted at the door by Dylan ,he was very warm and personable and engaging. We informed him we were looking to purchase that weekend from whatever dealership had the best deal and told him our color and model requirements. Wanted white color but lost out by 5 minutes to another customer, so choice was between green ,ice blue and black, black became unavailable 3 minutes later so it was ice blue and green. Don't shop here on event days you probably wont get exactly what you want due to sales volume . I went with my second choice of green that had what I wanted without to many extras that I didn't.. Sat down with Dylan and waited for first deal offer, offer number one was way to high msrp sticker number or close to it, explained we were buying this weekend had cash to put down and wanted best offer again, off to the bosses office, to high still when he returned ,at this point explained I had done my research on the median price other people had paid and they were to high still, last offer little high but Dylan was nice to us and I hope he got it for a commission on the sale. We usually buy from another dealer that conducts business differently transparent and no haggles this is what I paid this is what I need to stay in business and is usually agreeable to my price research I have bought three previous cars from there and its a long drive but worth it every time. had to ask for lower credit percent had half down and tier one credit and had to ask for a rate that didn't scream flight risk other dealership runs credit and doesn't do this to us, I had already gotten okayed from a local bank for a much lower rate and was ready to drive to save a lot of money, was able to negotiate lower rate but shouldn't have had to I thought. Delivery was very well done with a nice young lady who explained every thing to me and there is a lot anymore to learn in new outbacks , I don't remember her name and I wish I did to thank her for her patience with my questions. In conclusion it wasn't a horrible deal like I have had at other dealers, but negotiated for 2 cars here bought one , going to other dealer for other one sales tactics used here aggravated me and wasted my time. Employees are great and give great service here but if you don't have a clue your a going to overpay for your car so do your research before going here. Dylan I give you 5 stars you were great for your professionalism. The nice young lady who explained the car to me I also give a 5 star rating she was excellent to deal with. would I come back here maybe only if I cant get my cat at the other dealer. More
by weatherloach
Employees Worked With
Sara Diefenderfer
July 08, 2015
Shop Ciocca Subaru Pretty simple. We've purchased 4 cars there. Great dealership. Customer focused. High quality service. Probably the best thing that goes unnotice Pretty simple. We've purchased 4 cars there. Great dealership. Customer focused. High quality service. Probably the best thing that goes unnoticed is they keep reinventing themselves in an effort to get even better. What else would you want in a place where you make significant investments on yourself and your family members who drive and/or ride? By the way. Ask for Mike Mohr. He's as good as it gets. After that, enjoy the ride..... More
by Rich Tracchio
Employees Worked With
Mike Mohr
July 07, 2015
Wonderful experience My experience at Ciocca Subaru was great, from the moment I arrived. I truly do not like going to car dealerships because everyone seems like all they My experience at Ciocca Subaru was great, from the moment I arrived. I truly do not like going to car dealerships because everyone seems like all they care about is their sale on a car. However, from the moment I arrived Christian was kind, and down to earth and was extremely knowledgably about everything they had to offer. I ended up purchasing the 2015 forester, my first big car purchase and I couldn't express more how wonderful everyone was that helped me out along the way. More
by Lyssa4022
Employees Worked With
Christian Rivera
July 06, 2015
Drove In From Jersey ...With The Intent To Purchase An Outback And I Was NOT Disappointed!! Jeff Is A VERY Knowledgeable & Excellent Salesperson And I Was Completely At Ea ...With The Intent To Purchase An Outback And I Was NOT Disappointed!! Jeff Is A VERY Knowledgeable & Excellent Salesperson And I Was Completely At Ease During The Entire Negotiation Process. When We Arrived At A Deal, Mohammad Was There To Work Through The Financial Process In A VERY Professional Manner...When The Process Was Complete, I Drove Back To Jersey In My NEW Outback!!! THANK You For Making This My BEST Automobile Purchase Experience EVER!!! More
by MagicRat
July 06, 2015
Easy Purchase My car was ordered and was due the last week of July. Well it came in on July 3rd! emailed all my information to Greg on the 3rd then went in on the My car was ordered and was due the last week of July. Well it came in on July 3rd! emailed all my information to Greg on the 3rd then went in on the morning of the 4th. It took a total of 45 minutes to complete the transaction and drive off the lot. Definitely the best car buying experience I have every had. More
by Jsuppan
Employees Worked With
Greg Fichter, Mike Vannote
July 05, 2015
Went in with my family, came out with them and a car I was completely satisfied by the patience offered from the sales associates and the vast inventory that this dealership had. This is my second Subar I was completely satisfied by the patience offered from the sales associates and the vast inventory that this dealership had. This is my second Subaru and it will definitely continue being my choice brand. More
by Jesus123456
Employees Worked With
Mike Mohr, Mohammad Masud
