Ciocca Subaru of Allentown

A GREAT CAR BUYING EXPERIENCE AT CIOCCA SUBARU. I have never been to a dealer as friendly as Ciocca Subaru. They were very professional and made us feel welcome the whole time we were there. I wou I have never been to a dealer as friendly as Ciocca Subaru. They were very professional and made us feel welcome the whole time we were there. I would definitely recommend this dealership to friends and family. Steve was a joy to work with and made purchasing a car as painless as possible. Thanks again! More

First time Subaru owner Like hundreds of other people, my husband and I were in the market for a new car around the end of the year. We stopped in at Ciocca on a very busy (m Like hundreds of other people, my husband and I were in the market for a new car around the end of the year. We stopped in at Ciocca on a very busy (mind you a holiday week) Monday afternoon and were addressed right away. The first sales person who we talked to had a sales approach that did not meet our buyers approach. Knowing very little about the difference between the styles we needed a little more hand holding. We were also limited on time but enjoyed our test drive so said that we would be back in. We went back in and talked to Art Berger. We sat down with him that Tuesday and he went over the different styles and options. We agreed that we were looking for an Impreza and selected the Sport Premium. This car was in transit and had an expected arrival of that Saturday. With all our questions answered and feeling very comfortable with putting a deposit down on the car, we agreed that we would be in when the car arrived. Saturday afternoon we got a call and scheduled time to come in Monday evening to review and finalize our purchase. Long story short, thanks to all the help Art gave us on the selection process we are proud virgin Impreza owners who are looking forward to being a part of the Subaru family! We would also like to thank Nick for all his help with the financing. We thought we had a good interest rate with our credit union, but Nick looked into the rates Ciocca can do and beat the rate. He made things simple and easy to understand when reviewing warranties included with the car as well as extended warranties available. Thank you to both gentlemen for your excellent customer service, your in depth knowledge about what you are selling and your patience. We will be recommending Ciocca Subaru to anyone who asks! More

Great Experience!! Unbelievable sales force and service department! Thanks Greg for making our purchase a pleasurable one. When you make an investment like a car, it is Unbelievable sales force and service department! Thanks Greg for making our purchase a pleasurable one. When you make an investment like a car, it is nice to have someone who is watching your back and taking care of you and thinking of you first! Thanks again! And, a special pat on the back to Maura and the Service Department!! TOP NOTCH!! More

my New 2015 Outback We stopped by just for a test drive and we ended up leaving with my new Outback. Greg was SUPER with listening to want I desired in a car and he foun We stopped by just for a test drive and we ended up leaving with my new Outback. Greg was SUPER with listening to want I desired in a car and he found it for me. Our whole experience was Excellent from walking into the dealership and until we walked out with our new car. We are first time SUBARU owners and no question was to much and we were treated like we knew Greg for years. I can;t say enough great things about everyone from the finance man, Mike Jones. We will be back when it is time to find a used subaru for our son, Dale who will be 16 in less then month. THANK YOU for having such a great staff to work at the dealership. More

Purchasing our third Subaru was a breeze! With the odometer on my 2011 Legacy rising quickly, we went into Ciocca to see what they could do for us as far as buying a new 2015. Less than two h With the odometer on my 2011 Legacy rising quickly, we went into Ciocca to see what they could do for us as far as buying a new 2015. Less than two hours later, we were driving off the lot with a brand new 2015 Legacy, top dollar for our trade and NO haggling. More

Sales Experience We had NO idea we would be buying and driving from the dealership a new 2015 Impreza on12/30/14. We were just looking to update a Forrester needless t We had NO idea we would be buying and driving from the dealership a new 2015 Impreza on12/30/14. We were just looking to update a Forrester needless to say Greg Fichter sold us our new car. He told us of our options of cars and was very informative, we test drove and bought one. Greg was not pushy, very nice young man. We believe in Subaru, my husband would not drive any other car. More

I love my 2015 outback Jeff is very friendly and honest and reliable. He kept us informed of the status of our order frequently. I will certainly recommend the dealership ba Jeff is very friendly and honest and reliable. He kept us informed of the status of our order frequently. I will certainly recommend the dealership based on my positive experience. More

I love my Subaru Crosstrek XV! We bought our new car 2 weeks ago today,we drove it on a long road trip and love the way it drives! We started looking in September and Nick was very We bought our new car 2 weeks ago today,we drove it on a long road trip and love the way it drives! We started looking in September and Nick was very patient with us,loved that he kept in touch but didn't pressure us to buy! Thanks again Nick ! More

Going on 30 Years ...and through to new ownership and this dealership still does a great job. Service here, bought here, lease here....all good. Thanks to all who hav ...and through to new ownership and this dealership still does a great job. Service here, bought here, lease here....all good. Thanks to all who have helped. More

Friendly but rude dealership!!! Before buying my car my wife & I asked sales representative Bob Pavone what kind of gas mileage does the Hybrid Cross Trek get & he went to check & ca Before buying my car my wife & I asked sales representative Bob Pavone what kind of gas mileage does the Hybrid Cross Trek get & he went to check & came back to inform us that it was 36 MPG. I have come to find out after owning the car for a year that the MPG is only 29 MPG. In addition I bought my car in for an oil change & asked for a written estimate for a small dent on my car & 2 chips out of my back bumper. When I went to pick up the car they never did the estimate & some other things I asked to be done. Then I spoke with serice manager John who had me send him pics of the damage so he could give me an estimate over the phone. I sent him the pics & he quoted me $600 total for it to be completely fixed. I stopped a second time to get a written estimate & again they never did it. So I left the car there so it could be completed. Somehow the estimate doubled in price to $1200. Even though my sales representative was friendly, I don't like that he was misinformed about the MPG because now I will be paying more at the pump & I don't feel that should come out of my pocket. In addition the fact that the service department doesn't do the jobs I asked them to do is ridiculous, not only once but twice. Due to their laziness or stupidity they misquoted me & I don't feel that should come out of my or my insurance companies pocket. I have spoken with manager Steve who has refused to do anything for me in regard to correcting these errors. I have since tried calling Gregg Ciocca Jr. who has refused to call me back in regards to these matters to date. Even though the price was good, the after purchase service & customer service have been terrible. More