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Ciocca Subaru of Allentown
Allentown, PA
2,102 Reviews
What Does Ciocca Subaru Offer Drivers from Allentown, Emmaus, Doylestown and Bethlehem PA? An Extraordinary Customer Service experience from Every Angle. Here at Ciocca Subaru, everything we do revolves around you. Our various teams are trained to address your needs from the moment you walk through the door, whether you're in the market for your next vehicle or tuning up your current one.
Starting with our selection of new Subaru models, our Allentown showroom is the place to be if you're in the market for a Forester, Impreza, WRX, Legacy, Outback, Ascent or Crosstrek.
Looking to save some money in the search for your next car? Ciocca Subaru also carries a wide range of used cars from Subaru to today's other top automakers.
Once you've chosen your next car, Ciocca Subaru helps you take those all-important next steps towards driving home the Subaru of your dreams. Our team of financing experts are trained to sort through various auto loan and lease details in order to help you find the right one for your needs.
Even after you've driven your new Forester, Impreza, Legacy, WRX, Ascent, Outback or Crosstrek out of our showroom, Ciocca Subaru continues to support you in order to ensure you have a great ownership experience. Our Subaru service department offers everything from routine maintenance to repairs when they're needed. And for those of you who prefer to tinker under the hood yourselves, we keep a healthy stock of auto parts for your endeavors as well.
As you can see, Ciocca Subaru is equipped to handle all of your automotive needs, though we also keep in mind that everybody brings something different to the table. That's why we encourage you contact us today to see what we can do for you today by visiting us at 4611 Hamilton Blvd in Allentown, Pennsylvania.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,102 reviews
August 27, 2014
2013 legacy very happy with the whole process from the beginning to the end. I would not hesitate to return here for a future purchase. thanks to all involved very happy with the whole process from the beginning to the end. I would not hesitate to return here for a future purchase. thanks to all involved More
by gary.huber.33
Employees Worked With
Don Olson, Sayed Ahmed
August 25, 2014
Unethical practice and terrible customer service I purchased a 2003 Subaru WRX with 44k miles on it from Ciocca about two weeks ago. When I got into my new car it only had a quarter tank of gas in it I purchased a 2003 Subaru WRX with 44k miles on it from Ciocca about two weeks ago. When I got into my new car it only had a quarter tank of gas in it so I had to go right to a gas station. Every time I've bought a car I've received a complementary tank of gas...private and dealers. The NEXT DAY my check engine light comes on...great. When I scanned the car it came back as P0420 (Catalyst efficiency error). This means my car, the one I just bought, does not meet emissions and cannot pass inspection. Kind of suspicious that it was just inspected by Ciocca. So i spent $100 of my money on a new 02 sensor in hopes of it being an easy fix..nope. Every day I've had this car the check engine light comes on after I clear it (it's annoying driving around with a CEL light on and if I left it on I could have missed any new codes that could have popped up so that's why I cleared it each time). So I call the salesman who sold me my car (Craig Luska), who was genuinely a nice guy. I asked very simply; Is this covered under my warranty and if I bring it in to get looked at, will Cicocca pick up the bill? He would dodge the question by saying "You need to bring it in so we can look at it". It was a simple yes or no question and I have asked multiple times. He then told me the Service Manager would call me...never got a phone call. Steve, the manager called me, I called back twice and haven't heard from him. Considering that my check engine light has come on EVERY DAY since I bought the car it leads me to believe that it is highly probable that the light was coming on before the dealership sold it to me. If they cleared the code and passed it for inspection they have committed a crime and can be prosecuted as it is illegal to sell a car that does not meet emissions. The ECU in a subaru holds a history of codes that were cleared, so I plan on having a tuning shop find out for me if Ciocca Subaru cheated the system and committed a crime by passing a car by just clearing the code. This is unethical and judging by the terrible customer service I've been receiving in efforts to resolve this issue..they very well might have. At this point, Ciocca will not even answer me if my exhaust problem will be covered under warranty. They want me to "bring it in" which means they want to put my car on the lift, take it apart, tell me what I need and then tell me I have to pay for it. That is why they continue to dodge my 'yes or no' question. I will be contacting the Better Business Borough about the issue I've had with Ciocca and I would tell anyone interested in buying a car from this dealership to go elsewhere. This dealership takes pride in saying they sell the 2nd most Subarus in the country, but that is that exact reason why I'm having an issue..it seems like they just want to pump out cars without worrying about quality. Hence why my car didn't have gas in it, possible illegal pass-thru inspection, and terrible service the second I have an issue. I will post any updates with my issue here if things change. I'm hoping the dealership reads this and does what is right by telling me if my issue is under warranty and will be fixed. Phone calls sure don't do the trick. Things like this are the reason why I don't like buying from a dealership and prefer to buy privately. I would never consider buying another car from this dealership. More
by quintonl
Employees Worked With
Jeff Lobalbo, Todd Paulus, Craig Luksa
August 24, 2014
2015 Subaru Outback We were very satisfied with our experience at Ciocca where we bought our Subaru Outback. The pricing was very competitive, trade-in value was fair an We were very satisfied with our experience at Ciocca where we bought our Subaru Outback. The pricing was very competitive, trade-in value was fair and Nick Mann was helpful, outgoing and prepared. This all contributed to our coming quickly to an agreement and driving home with a new car before the week was out. We hope to drive this Subaru for many years but will certainly return to this dealership when the time comes to replace it. More
by Wines
Employees Worked With
Nick Mann
August 24, 2014
New Car Driven Home in 4 Hours From start to finish, the process of buying a new Forester was efficiently handled by the dealership team we met. Thank you everyone for all the hard From start to finish, the process of buying a new Forester was efficiently handled by the dealership team we met. Thank you everyone for all the hard work! More
by dabready
Employees Worked With
Deborah Bready, Steve Parr, Jeff Lobalbo
August 22, 2014
EVERYONE AND EVERYTHING WAS TOP NOTCH I was well served by Shawn Parr, Mike Vannote and Sayed Ahmed when I purchased a 2015 Subaru Forester. Excellent car and great experience. Frank I was well served by Shawn Parr, Mike Vannote and Sayed Ahmed when I purchased a 2015 Subaru Forester. Excellent car and great experience. Frank Embon More
by samembon
Employees Worked With
Mike Vannote, Shawn Parr, Sayed Ahmed
August 20, 2014
Awesome Dealership To Purchase A Vehicle Just finished purchasing a 2015 Subaru Outback from Ciocca Subaru and have to say this was one of the best car buying experiences I ever had. They are Just finished purchasing a 2015 Subaru Outback from Ciocca Subaru and have to say this was one of the best car buying experiences I ever had. They are true professionals in every aspect of the business and made us feel comfortable through out the car buying process.If you want to experience what its like working with a Dream Team then go to Ciocca Subaru for your next vehicle purchase. More
by Jack Ferencin
Employees Worked With
Greg Fichter, Todd Paulus
August 20, 2014
incredible Service The service at this dealer is incredible 100% deserve 5 stars. I went to Ciocca Subaru and i quickly received service, i did not have to wave anyone d The service at this dealer is incredible 100% deserve 5 stars. I went to Ciocca Subaru and i quickly received service, i did not have to wave anyone down or have to go searching for someone to help me out. If you are looking for great customer service then this is the place to go. i highly recommend this place. More
by HavokElCoqui
Employees Worked With
Mike Vannote
August 19, 2014
Best Car Buying Experience I Have Ever Had! We recently purchased a used GMC SUV from Ciocca Subaru. My husband and I are both still amazed at the experience we had with the entire team. From We recently purchased a used GMC SUV from Ciocca Subaru. My husband and I are both still amazed at the experience we had with the entire team. From our sales consultant, Mike Mohr, to the finance manager, AJ Marvelli, I can honestly say that we've never had such a great car buying experience before! The entire team here really goes above and beyond. I couldn't be happier with my new car, and I will make sure and tell anyone i know in the market for a new or used vehicle to check out your location first!!! More
by jmechan
Employees Worked With
Jeff Lobalbo, Mike Mohr
August 19, 2014
Fantastic Experience! I recently purchased a 2014 Impreza from Ron Iwanicki. He made the experience so pleasant and easy. He was very professional, knowledgeable, and ext I recently purchased a 2014 Impreza from Ron Iwanicki. He made the experience so pleasant and easy. He was very professional, knowledgeable, and extremely helpful! Mike Jones in Finance was also very helpful. He was very pleasant to deal with and made the experience of financing very easy. I would recommend Ciocca Subaru to everyone I know. Everyone is so courteous and caring. More
by alice3542
Employees Worked With
Ron Iwanicki
August 15, 2014
Great experience again! I bought a new Outback from Becker in '02 and brought it back to trade for another new Outback in '14--loved the experience! Jeff Lobalbo was great on I bought a new Outback from Becker in '02 and brought it back to trade for another new Outback in '14--loved the experience! Jeff Lobalbo was great on the internet, he answered ever question and worked to get us the car we were looking for. Nick Mann was very nice, professional and welcoming--he made our overall experience very pleasant and we would definitely make the 3.5 hour drive from Virginia again. Happy with everything! More
by grt73
Employees Worked With
Jeff Lobalbo, Nick Mann, Sayed Ahmed
