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Ciocca Subaru - Service Center

Allentown, PA

4.5
103 Reviews

103 Reviews of Ciocca Subaru - Service Center

Sort by
July 28, 2023

I didn't have an appointment for an oil change today and they took care of me with no problem More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Schadler
Report | Print
Aug 16, 2023 -

Ciocca Subaru of Allentown responded

Thank you so much for the great review, Ron! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

Helpful
July 28, 2023

Everyone was very friendly & helpful Had me in and out very quickly with a loaner car Highly recommend them More

by jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Schadler
Report | Print
Aug 03, 2023 -

Ciocca Subaru of Allentown responded

Thank you for taking the time to leave a review. We greatly appreciate your positive feedback and are glad to hear that you had a good experience with our service department!

Helpful
July 18, 2023

The work was done efficiently. Everyone was very polite, informative & helpful. I have been dealing with ciocca Subaru For quite a few years and will continue to do so. Lynne F More

by Lynnefendell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Pavone
Report | Print
Jul 19, 2023 -

Ciocca Subaru of Allentown responded

Thank you for taking the time to leave a review and for your kind words about our excellent service. We appreciate your business and we're glad to hear that you had a positive experience with us.

Helpful
July 10, 2023

Elian was very professional and courteous this Ciocca Subaru is very nice dealer, Keep up the good work More

by Miguel_Villegas710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elian Infante
Report | Print
Jul 14, 2023 -

Ciocca Subaru of Allentown responded

Thank you so much for your kind words, Miguel! We strive to provide excellent service and we're glad to hear that you had a positive experience with us. We appreciate your support and look forward to serving you in the future.

Helpful
July 07, 2023

Great service! Devon and Pete did right by me. When I need another car, I know where I’m going! More

by kennedyb.kennedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon supper
Report | Print
Jul 14, 2023 -

Ciocca Subaru of Allentown responded

Thank you for taking the time to leave such a positive review of our business! We are thrilled to hear that our team at Ciocca provides you with great service. Your feedback is greatly appreciated!

Helpful
July 01, 2023

I recently had the CVT on my 2019 Subaru Ascent break down while visiting in Pa. The first call I made was to this dealership. No matter what the advertising hype tells you, their service is HORRIBLE!!! More

by Ascent Owner
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
pERSON ANSWERING THE SERVICE CALL DESK
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Jul 05, 2023 -

Ciocca Subaru of Allentown responded

Thank you for taking the time to tell us about your service visit. We pride ourselves on providing a world class service experience and when we do not deliver on that promise, we want to hear about it. Please feel free to reach out to our Service Director, Devon Schadler, at your convenience so we may better serve our customers.

Helpful
June 30, 2023

Customer service not satisfactory. ....did not like service not satisfactory...did not get a car wash More

by kerob935
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Broda
Report | Print
Jun 30, 2023 -

Ciocca Subaru of Allentown responded

kerob935, a message from our Service Manager- Thank you for providing us with your feedback. Here at Ciocca Subaru we pride ourselves in providing world-class customer service and we apologize for not delivering on that promise for you. We also apologize that your vehicle was not washed during the service visit. The wash was down for repairs for a longer than normal time, however I am happy to report it is back up and running. Please feel free to stop by so we may wash your car for free and to discuss how we can improve your next experience.

Helpful
June 23, 2023

The female that works in collision showed us her expertise and kindness to deal with. Everyone we have dealt with at Ciocca Subaru has been fabulous to us!!! More

by lorettantom
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Do not know the names
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Jun 23, 2023 -

lorettantom responded

Verified

Helpful
June 19, 2023

Repairs were quick and painless. Getting a loaner was easy. Service was professional and communicative. More

by David.chen.david.chen
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Russ lichtenwalner
Report | Print
Jun 20, 2023 -

Ciocca Subaru of Allentown responded

David, we are glad to hear our team could provide quick, professional service while also making it a breeze to get a loaner! Please let us know if we can do anything more to help.

Helpful
June 13, 2023

The employees who helped me with my oil change were very friendly and knowledgeable. Also the waiting area was very clean and tidy. More

by billiejohnson94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Rodriguez, Harley Kramberger, Samantha Fedele
Report | Print
Jun 20, 2023 -

Ciocca Subaru of Allentown responded

Thank you so much for taking the time to leave us this great review! We are thrilled to hear that you had a positive experience and we appreciate your recommendation.

Helpful
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