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Ciocca Subaru of Philadelphia

Philadelphia, PA

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Employees
Reviews
Vehicles
4.9
253 Reviews
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1400 S 33rd St

Philadelphia, PA

19146

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Showing 253 reviews

December 03, 2024

Efficiency was incredible. The garage was cleaner than a hospital. Treated with courtesy. Comfortable waiting area. Auxiliary staff very pleasant. Thank you for a surprisingly More

by dfwas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Dec 05, 2024 -

Ciocca Subaru of Philadelphia responded

Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with us. It's great to know that our efficiency, cleanliness, and customer service exceeded your expectations. We're also glad you enjoyed the comfortable waiting area. We truly appreciate your feedback and look forward to providing you with another excellent experience in the future!

November 28, 2024

Service department is responsive and keeps owner informed. Making the trip into Philadelphia is worth it More

by Skywalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Strausser
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Dec 02, 2024 -

Ciocca Subaru of Philadelphia responded

Thank you very much for such a great review, Skywalker! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

November 25, 2024

Satisfied customer here! ! and will return again and again, I am grateful and thankful, Truly More

by brian.burnett19132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bloch
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Nov 25, 2024 -

Ciocca Subaru of Philadelphia responded

Thank you so much for your kind words! We're thrilled to hear that you're a satisfied customer and appreciate your continued trust in us. We're grateful for your support and look forward to serving you again and again.

November 07, 2024

Very easy to get car serviced, fantastic waiting area, service rep very friendly and answered all my questions. Waiting time was not long. More

by Poneill230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Boulton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Ciocca Subaru of Philadelphia responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

October 31, 2024

Minor issues, service tech Michael was great. No next oil change sticker, oil hand print around window, oil drips inside on door. Other than that it is usually 5 Star. More

by Ds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bloch
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Nov 05, 2024 -

Ciocca Subaru of Philadelphia responded

Thank you for the review regarding our service department, Ds! We apologize for the sticker and the drips/dirtiness. We will be sure to review your comments with our team to ensure this does not happen again. We appreciate your feedback.

October 29, 2024

15 year old Forester received service. Dealer did great Job. Would recommend to all Subaru owners. More

by vfranks06
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Strausser
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Oct 31, 2024 -

Ciocca Subaru of Philadelphia responded

We appreciate you taking the time to write us a review, vfranks! Please let us know if we can do anything else to help!

October 28, 2024

No pressure sales team, knowledgeable staff, friendly without being overly familiar. The facility is clean and easy to navigate. Surprisingly quiet despite being right next door to the freeway and having More

by cwill
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alec Berzinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

Ciocca Subaru of Philadelphia responded

We know that car buying can be stressful so we are so glad that you enjoyed how we like to take the pain out of the process. Thank you so much for trusting us to take good care of you and get you into the right vehicle!

October 25, 2024

Friendly service advisors and fast service and a video of the inspection and car wash. More

by redding.rick1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Fleming
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Oct 28, 2024 -

Ciocca Subaru of Philadelphia responded

We are so glad to hear this, Rick! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

October 18, 2024

Great service, they take care of you and your car, service writers are great. Michael took care of everything. More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bloch
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Oct 18, 2024 -

Ciocca Subaru of Philadelphia responded

We are so glad to hear this, Ed! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

October 12, 2024

Gave me a great deal on a 2024 Subaru Crosstrek. Very nice car. Super knowledgeable dealer. More

by edward.ashton.2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mouloud Boucetta
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Oct 14, 2024 -

Ciocca Subaru of Philadelphia responded

Thank you so much for sharing, Edward! We are so glad that our team offered you such a positive and memorable experience. Congratulations and welcome to our family!

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