Ciocca Subaru of Philadelphia

1. The person who inspected my car said I needed new wipers when they were replaced 12/27/25 - less than 4 months ago. After I objected, they "re-examined" and said it was plant debris but wipers were wipers when they were replaced 12/27/25 - less than 4 months ago. After I objected, they "re-examined" and said it was plant debris but wipers were otherwise fine. 2. After I had 2 new tires installed last summer, the TPMS system no longer worked ... I called Ciocca and was told I could go in on Saturday to wait for service. I could not waste one of my 2 days off waiting to fix something that I should not need to fix so I said forget it. When I went to Ciocca this time, they said the problem was the batteries that coincidentally failed at the same time I had the new tires installed. The customer service rep did agree to reduce the charge to replace the sensors but I never should have been charged in the first place. Later, I remembered that I found a part of the sensor in my driveway shortly after the TPMS system failed. I did show it to the service person stating that I knew the sensor was damaged and that they took advantage of an older single female client. 3. I also had 2 tires replaced this time and now the ride is VERY noisy - wonder what they screwed up this time?! I will never return to Ciocca and I will never buy another Subaru! More

The service and courtesy is really terrific. They have certainly addressed any problem I’ve had quickly, efficiently, and with a warm, friendly . They have certainly addressed any problem I’ve had quickly, efficiently, and with a warm, friendly . More

Fast, great customer service, great waiting room , clean , modern facility, great communication very please with everything , modern facility, great communication very please with everything More

Great service and interaction with service coordinator. Work performed as promised in a timely manner. I received updated progress and full explanation of proposed work. Cost explained in detail. Very pers Work performed as promised in a timely manner. I received updated progress and full explanation of proposed work. Cost explained in detail. Very personable service representative. More

Glenn was pleasant efficient and got me in and out quickly with no drama at all quickly with no drama at all More

Nice clean modern facility. Snacks and coffee in the waiting area. Service done quickly and efficiently Snacks and coffee in the waiting area. Service done quickly and efficiently More

She is the best . . I love going to ciocco Subaru dealer for her . Thumbs up .. . I love going to ciocco Subaru dealer for her . Thumbs up .. More

The most pleasant place in all of Philly people are super great and so very nice to go to great and so very nice to go to More

Jeremy Glick is always professional and polite! Went in with an issue with my Subaru Eyesight safety system and they had it fixed in no time! Great service here and the facility is incredible. The Went in with an issue with my Subaru Eyesight safety system and they had it fixed in no time! Great service here and the facility is incredible. The free coffee is delicious. Highly recommend bringing your car to Ciocca Subaru for service! More

Glenn provided excellent customer sevice. Subaru gives good service. Survey if ask to much is time consuming. Subaru gives good service. Survey if ask to much is time consuming. More