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Ciocca Subaru of Pleasantville

Pleasantville, NJ

4.9
1,427 Reviews
Call Dealership (609) 757-1686
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401 W Black Horse Pike

Pleasantville, NJ

08232

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1,427 Reviews of Ciocca Subaru of Pleasantville

January 06, 2025

I asked for a new wiper blade and was charged for an install fee and was never told above that till I got billed More

by DAWAL2170
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
Report | Print
Jan 06, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for your feedback. We apologize for any confusion regarding the installation fee for your wiper blade. Our goal is to ensure clear communication, and we're sorry that this wasn't fully explained to you upfront. We’ll certainly take your comments into consideration to improve our transparency moving forward. If you'd like to discuss this further or if there’s anything else we can do to address your concerns, please don’t hesitate to reach out. We appreciate you bringing this to our attention.

January 05, 2025

It took over an hour, closer to an hour and a half for an oil change. I thought that was to long. More

by flyerscrazy45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Carapella
Report | Print
January 05, 2025

Excellent and professional service. Long time customer. Highly recommended. Give it a try: Happy New Year! More

by SNAYOWITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
Report | Print
Jan 06, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you so much for your kind words and continued loyalty as a long-time customer! We're thrilled to hear that you've had excellent and professional service with us. Your recommendation means a lot, and we truly appreciate you taking the time to share your experience. Wishing you a Happy New Year as well, and we look forward to serving you again soon!

January 05, 2025

Accommodating, knowledgeable and patient staff. A great dealership from start to finish. Thank you very much! More

by LILBUDDY645
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella, George Abrams
Report | Print
Jan 06, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

January 04, 2025

The dealership service department has provided me work a pleasantly unique customer service experience. A rare, hard to find combination of friendliness and technical expertise will keep me coming back. More

by GUACAMOLAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella, George Abrams
Report | Print
Jan 06, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you so much for the great review, Guacamolar! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

January 01, 2025

Thnx to Elvis & Brendan from ciocca subaru I have gotten my crosstrek that I am in love with. Car is nothing less than exceptional!! I owe all to these two men that made my deal happen & they went above & More

by ROC2618
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella, George Abrams
Report | Print
Jan 02, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you so much for your wonderful review! We're so happy to hear that you're in love with your new Crosstrek! Elvis and Brendan will be thrilled to know they helped make your experience exceptional. We truly appreciate your kind words and are glad they went above and beyond to ensure you got the deal that worked for you. It was a pleasure working with you, and we look forward to serving you again in the future. Enjoy your new ride!

Jan 03, 2025 -

ROC2618 responded

Your welcome those kind words were well deserved for the help & time that was given Definitely will be in periodically I’m sure I will Have oil changes as well as questions in the future. . Have to say from moment we entered your bldg Elvis gave us his complete attention till deal was done. I have to say I didn’t feel that in your other branch when I went there . I won’t mention any names but I didn’t get the welcoming as I did at Subaru. Happy New Years & ty again !

January 01, 2025

Everyone at the dealership addressed my concerns and treated better than any other dealership. It just may be the best time I ever had buying a car. It's obvious that the staff value their customers. More

by GREGORY.FULGINITI
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick DePasquale, Miguel Gil
Report | Print
Jan 02, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you so much for your amazing review! We’re thrilled to hear that your experience with us was the best you’ve ever had while buying a car. It's wonderful to know that our team was able to address your concerns and make you feel valued. We truly appreciate your kind words and are grateful for the opportunity to serve you. If you ever need anything in the future, don’t hesitate to reach out!

January 01, 2025

It was great and kindly advise what kind of problem i have, and the puck up time was perfect More

by Janekim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella, George Abrams
Report | Print
Jan 02, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you very much for such a great review, Janekim! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

January 01, 2025

Great experience all were very helpful with purchasing new vehicle have used their service department for good number of years now More

by Xcelcor_design
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick DePasquale, Doug Flitcroft, Santino Botto, George Abrams
Report | Print
Jan 02, 2025 -

Ciocca Subaru of Pleasantville responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business.

January 01, 2025

Joel very knowledgeable of vehicle. If he didn’t have the answer, he researched and followed up. More

by NFISHER1408
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joel Rodriguez, Santino Botto
Report | Print
Jan 02, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for your great review! We're thrilled to hear that Joel's knowledge and dedication to finding the right answers made a positive impact on your experience. We appreciate you recognizing his efforts to follow up and ensure you had all the information you needed. If you have any further questions or need assistance in the future, don't hesitate to reach out!

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