Ciocca Subaru of York

Friendly, Professional, Informative, Patient I wanted to go to this dealership due to the close distance to my home and the desire to go here for maintenance when needed. I was prepared to go to I wanted to go to this dealership due to the close distance to my home and the desire to go here for maintenance when needed. I was prepared to go to other dealerships if they could not offer a competitive price. Duane was patient when I need more time to make up my mind. He was always friendly, professional, and extremely informative in presenting all the different options with the various trim levels and was very helpful in making my final decisions. He was not pushy when it came to adding or subtracting options for consideration and was quick to match what other dealerships offered for prices. I will absolutely recommend this dealership and Duane specifically if I know anyone in the market for a Subaru. More

Top Notch Purchase Experience My wife and I were looking for a Subaru to replace her 10-year old Impreza with 133K miles. After identifying a potential vehicle through an inventor My wife and I were looking for a Subaru to replace her 10-year old Impreza with 133K miles. After identifying a potential vehicle through an inventory search online, I received a prompt email from Tom Kerns. We exchanged a couple emails and he invited us to schedule an appointment so he could give us his full attention. When we arrived a few days earlier, Tom was engaged in concluding another sale that carried into the time we had arranged an appointment. Tom went out of his way to give us time as we looked at the vehicle we first identified interest, as well as other vehicles that caught our attention. He expertly found time to attend to us while his first appointment continued longer than was anticipated. He arranged for a test drive of a vehicle we found of great interest, arranged for an estimate for our trade and actually began the price negotiation while still wrapping up with the other buyers. The negotiation process was fair and reasonable, and Tom secured pricing for our purchase and allowance for our trade that I found in KBB.com to be very fair. Tom then brought in Mike who talked us through financing options that fit our interests. Mike organized the paperwork and explained each document in simple terms. Tom worked behind the scenes to ensure our vehicle was detailed very nicely. As a very demanding individual, I found this experience to very positive. Although I live in the Harrisburg, this is the second vehicle I have purchased in 16 months from Apple dealerships in York. This dealership knows how to work with a customer - something dealerships in Harrisburg and it's West Shore should learn. Thank you to the Apple family of dealerships. You do it right! More

I felt comfortable with Brandon Knaack I had been checking out cars on Sundays when the dealership was closed so that I wouldn't have to talk to a salesman until I was good and ready. I fi I had been checking out cars on Sundays when the dealership was closed so that I wouldn't have to talk to a salesman until I was good and ready. I finally took the plunge and went in on a Saturday. Most of the salesmen were busy with other customers so I got to wander again casually through the lot. After a short time, Brandon came out to greet me. He wasn't aggressive or overbearing. He spoke honestly with me about the pros and cons of leasing vs buying. It didn't take me long to decide. I think it was a good day for Brandon (and for me) because I ended up buying 2 brand new Subarus! Thank you for your quality service, Brandon! More

Thanks for your professional service Thank you for your service today. You gave me an opportunity to learn more about Subaru. This is the first time I have test drive on Subaru, I really Thank you for your service today. You gave me an opportunity to learn more about Subaru. This is the first time I have test drive on Subaru, I really like it. You already showed me all features of the car and also the comparison to other cars. I definitely will have a business with you and refer to my family and friends to Apple Subaru. Again thanks to Spencer Brubaker for your service. More

Good communication, smooth process When our van died, I needed to find a vehicle quickly. I knew I wanted a Subaru for their longevity, reliability, price and snow performance. I was When our van died, I needed to find a vehicle quickly. I knew I wanted a Subaru for their longevity, reliability, price and snow performance. I was pretty sure I wanted a Forester, but was open to other options. Tom Kerns took his time to allow me to drive several vehicles and talk through the differences in price and performance. We also chatted through the difference between buying new and used. When I left the dealership the first day, the price point wasn't quite right. Tom worked with me through text and email to get the monthly payments where I wanted them while I wasn't even in their office. His flexibility and good communication through text and email was greatly appreciated. Once all was settled, it was simple to walk in the door and finalize all the paperwork. He even gave our boys Apple Subaru hats (they're wearing them around the house right now). Mike Ritz from finance was also great to work with. He explained everything clearly and concisely and was sensitive to the fact that we had two little boys who were getting tired and hungry waiting for us to finish. Overall, the dealership was great to work with. Many options, new and used to look at and test drive. Friendly staff, clear communication and reasonable prices. We are very happy with our Subaru Forester. More

Got the vehicle I wanted Clint was able to get the vehicle I wanted from another dealership in the Apple network and provide it at a price that worked within my budget. The s Clint was able to get the vehicle I wanted from another dealership in the Apple network and provide it at a price that worked within my budget. The staff was friendly and the transaction went smoothly. I would highly recommend this dealership to friends and family. Clint is a great salesman and knows what it takes to offer good customer service. More

The perfect fit and safety We stopped in to look at the mid-sized SUV's. We were searching for something that I did not have to step up or go down to sit, as in a car. I have We stopped in to look at the mid-sized SUV's. We were searching for something that I did not have to step up or go down to sit, as in a car. I have issues with my knees and lower back and we first saw Duane Casseday. He asked what we were looking for and I explained my situation. He showed us the Forrester and the Outback. We decided on the Outback, for it's size. Duane was very helpful with all of our questions, because we honestly were just looking, in the beginning. Over many months, we continued looking at other similar vehicles, that would best fit our needs and wants. Duane kept us up to date on any specials going on through the dealership and/or Subaru. He was very patient with us, as this whole process took many months, We had been to another Subaru dealership and they could not meet the price we received from Apple Subaru. More

Great Prior to purchasing our vehicle my fiancé and I strolled the parking lot of Apple Subaru. We were greeted by an enthusiastic sale person Brandon. We t Prior to purchasing our vehicle my fiancé and I strolled the parking lot of Apple Subaru. We were greeted by an enthusiastic sale person Brandon. We told him that we were just browsing but would like to set an appointment the next day. The day of the sale Brandon went above and beyond during our purchase. We will continue to shop eat Apple Subaru due to Brandon's willingness to satisfy our needs!!! More

first new car An easy , quick, smooth experience to purchase the first new car I ever owned in 51 years of driving. The web site request for a quote was quickly sen An easy , quick, smooth experience to purchase the first new car I ever owned in 51 years of driving. The web site request for a quote was quickly sent by the dealer . They considered my offer and we negotiated to a fair and just price. More

It was a very satisfying experience. Spencer was great! He spent a lot of time with me and answered all of my questions. He was also very patient with me as this was my first purchase of Spencer was great! He spent a lot of time with me and answered all of my questions. He was also very patient with me as this was my first purchase of a Subaru and I had many questions. I would not hesitate to buy from him again and recommend him to my friends. More