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Ciocca Toyota of Williamsport - Service Center

Muncy, PA

4.6
366 Reviews

366 Reviews of Ciocca Toyota of Williamsport - Service Center

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July 02, 2023

Pleasant and informative staff from beginning to end of my visit. They spent a great deal of time helping me through multiple questions and issues without rushing. More

by BARBROUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralphina Moccia, Marissa Tomasella
Jul 05, 2023 -

Ciocca Toyota of Williamsport responded

Hi BARBROUSE, thanks for the recommendation. Our team at Ciocca Toyota of Williamsport values your feedback and looks forward to seeing you again soon.

July 02, 2023

Always seem to do a good job whenever they work on my vehicle, they are very polite to deal with also. They always supply me with a loaner too. More

by SNAPDRAGON62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Ciocca Toyota of Williamsport responded

Thank you for trusting us with your vehicle's maintenance needs and making Ciocca Toyota of Williamsport your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop, SNAPDRAGON62!

June 30, 2023

Service was excellent. Price for an oil change was high at $85.00. Hoped it would $50 or less. More

by JDOUTT66
Recommend Dealer
Yes
Jul 05, 2023 -

Ciocca Toyota of Williamsport responded

JDOUTT66, we appreciate the kind review relating to our service at Ciocca Toyota of Williamsport! We apologize if you feel our pricing is high, and will do everything possible to remain competitively priced while maintaining top-notch service.

June 30, 2023

I like the idea that you have table and chairs that while I’m waiting for my vehicle to be worked on I can sit there and write letters or do whatever I don’t like sitting in the soft chairs in front of the T More

by Zeus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton
Jul 05, 2023 -

Ciocca Toyota of Williamsport responded

Zeus, we are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

June 29, 2023

Clean and spacious waiting area. Nice for providing complimentary coffee and tea, and vending machines. More

by TADAMSTENEYCK
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Hess
Jul 05, 2023 -

Ciocca Toyota of Williamsport responded

Thank you for the review. We are thrilled to hear your kind words, but concerned on the rating you left. Can you please elaborate on what we can do to better serve our customers? Thank you again.

Jul 05, 2023 -

TADAMSTENEYCK responded

I had a scheduled oil change at 9:45. I arrived and completed the check in process before the scheduled time. I waited for over 2 hours. That is by far the longest I've ever had to wait for an oil change anywhere.

June 29, 2023

Andrew Strange and his team of service technicians, along with Toyota, replaced a faulty engine in my wife's Prius, completely free of charge. There was a build defect in the engine that caused to lose compr More

by JEFFS99ACE
Workmanship
Recommend Dealer
Yes
Employees Worked With
Tom Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Engleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braydon Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Holter, Ralphina Moccia
Jun 30, 2023 -

Ciocca Toyota of Williamsport responded

Thank you for taking the time to leave us a great review of your experience with our service department! We sincerely appreciate your kind words and are glad to hear that our team was able to provide you with excellent and affordable service.

June 28, 2023

Arrived at 8:15 am. A young man named Clayton Amey was there to promptly check me in. For 10,000 mile service & tire rotation. About 45 mins later, the service was compl More

by GFBBAB
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clayton as mentioned in note.
Jun 28, 2023 -

Ciocca Toyota of Williamsport responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business.

June 28, 2023

Always kind, keeps you updated but not pushy. Thank you to Andrew Strange I have a Highlander and a Tacoma .Happy with both ( should have earned a nice Toyota pullover (XL) by now huh??😎 thanks More

by wsheddy
Workmanship
Recommend Dealer
Yes
Employees Worked With
Andrew Strange.
Jun 28, 2023 -

Ciocca Toyota of Williamsport responded

Hi Wsheddy. We are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!

June 28, 2023

Clean with nice natural light Quiet however the tv May have been nice if it was on More

by JMOLIVER8
Service Time
Recommend Dealer
Yes
Employees Worked With
Andrew Strange, Marissa Tomasella
Jun 30, 2023 -

Ciocca Toyota of Williamsport responded

Hi JMOLIVER8. We are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!

June 27, 2023

Hello I was there to get repairs done to my Highlander parts were ordered & they came in quickly , I do enjoy the coffee & snack that was offered as well as the quick service of getting my car repaired More

by SUNMAN8035
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

Ciocca Toyota of Williamsport responded

Sunman8035, Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

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