Circle BMW

Thanks for taking such good care of me! Tom, the Sevice foreman nailed the sound in 2 seconds!! And fixed it within an hour!! Impressive! Tom, the Sevice foreman nailed the sound in 2 seconds!! And fixed it within an hour!! Impressive! More

James Hirsch made the buying process easy and enjoyable. Delivered what was promised. Excellent communication throughout the entire process. Very professional and knowledgeable. Extremely happy with way Delivered what was promised. Excellent communication throughout the entire process. Very professional and knowledgeable. Extremely happy with way he conducted business. More

I have been going to Circle BMW FOR OVER 20 YEARS To buy my BMWs and to have them serviced there. I currently have a 740i and a 528i and I am glad to report that with CIRCLE BMW’ s Ray Wagner s help my car my BMWs and to have them serviced there. I currently have a 740i and a 528i and I am glad to report that with CIRCLE BMW’ s Ray Wagner s help my car are in great shape. Bill M More

I was somewhat disappointed in the attitude and snarky dialogue I had with the service department. I purchased the car on December 30, 2021. Less than a week later I had the car in for service because the dialogue I had with the service department. I purchased the car on December 30, 2021. Less than a week later I had the car in for service because the service engine light was on. Never did anybody say “Gee Mr. Aleo we’re awful sorry you had trouble with the car so soon after your purchase.” What I got was, when I was dropping the car off at noon, the service representative said to me, “name” I said “Tom Aleo”. His response to me was “oh you were supposed to be here this morning.” I got a call the following morning telling me that the problems have been resolved and they were going to test drive it and give me a call back and tell me when I could pick the car up. I did not receive a call back from them the following day or at any time. I had to call the service department and find out what was going on with my car. I then asked if I could have the license plates put on the car that had just come in from the DMV. That was a problem. The girl on the phone informed me that I could ask my sales person if he could put them on when I got there. I asked her if I could please get somebody to put them on before I got there. She put me on hold for five minutes and then another gentleman picked up the phone and asked me who my salesperson was? And that he would let him know about the license plates . That was it. This experience was not anything I expected. The sales department of this company is outstanding. The service department needs a lot of work in customer service. Treating your customers like they are an imposition or an inconvenience doesn’t go far in the customer service world. I see a great opportunity to improve on this. Tom Aleo More

The service department in incredible ! They are so helpful Bob Datri and Devin - they are so through and have helped me so much - they made sure I understand my car and what I need to take care of it. helpful Bob Datri and Devin - they are so through and have helped me so much - they made sure I understand my car and what I need to take care of it. I am a first time BMW owner and it will not be my last due to them and my experience. More

The best professional service representatives I have ever dealt with at a BMW dealership in more than 15 years with BMW dealt with at a BMW dealership in more than 15 years with BMW More

Circle BMW never disappoints. Never had a bad experience. Working with Jim has been wonderful. experience. Working with Jim has been wonderful. More

Terrific experience from beginning to the end - ended up getting 2 vehicles from Tathiana, one for me and one for my wife !!! getting 2 vehicles from Tathiana, one for me and one for my wife !!! More

Exceptional group of people to have on your side when dealing with getting the service needed on car. A good level of confidence the repairs are done accurately.. and if not they go above and beyond to g dealing with getting the service needed on car. A good level of confidence the repairs are done accurately.. and if not they go above and beyond to get it done correctly. Which is very comforting to know. More

-Justin in sales is always my go to guy, always goes the extra mile new/used! extra mile new/used! More