Circle BMW

prompt and my car was perfectly serviced The staff is prompt and my car was perfectly serviced The staff is very friendly and was in contact with me while the job was done. They gave me a loner car th prompt and my car was perfectly serviced The staff is very friendly and was in contact with me while the job was done. They gave me a loner car that was in great condition and perfectly clean More

Every service done for my X1 is great. I really love how service managers especially PAUL STARNES take %old care of me and my car. Customer service is awesome. Circle BMW deserved my 5 star all the time service managers especially PAUL STARNES take %old care of me and my car. Customer service is awesome. Circle BMW deserved my 5 star all the time More

Worked with Charles Catania from Circle BMW when purchasing my x5. He was extremely helpful, knowledgeable and made the entire process fast and painless. It was a great experience from start to fin purchasing my x5. He was extremely helpful, knowledgeable and made the entire process fast and painless. It was a great experience from start to finish. He made us lifetime customers! More

Pulled up took my car, sat with person at desk gave me options on if I wanted to stay or get a loaner, I chose to stay. Waited a fair time. Car was ready and I was all done. Experience was flawless! options on if I wanted to stay or get a loaner, I chose to stay. Waited a fair time. Car was ready and I was all done. Experience was flawless! More

Bryan Raiken is the best. His customer service skills are fantastic. I always leave happy. are fantastic. I always leave happy. More

Thanks for taking such good care of me! Tom, the Sevice foreman nailed the sound in 2 seconds!! And fixed it within an hour!! Impressive! Tom, the Sevice foreman nailed the sound in 2 seconds!! And fixed it within an hour!! Impressive! More

The best professional service representatives I have ever dealt with at a BMW dealership in more than 15 years with BMW dealt with at a BMW dealership in more than 15 years with BMW More

I have been going to Circle BMW FOR OVER 20 YEARS To buy my BMWs and to have them serviced there. I currently have a 740i and a 528i and I am glad to report that with CIRCLE BMW’ s Ray Wagner s help my car my BMWs and to have them serviced there. I currently have a 740i and a 528i and I am glad to report that with CIRCLE BMW’ s Ray Wagner s help my car are in great shape. Bill M More

I was somewhat disappointed in the attitude and snarky dialogue I had with the service department. I purchased the car on December 30, 2021. Less than a week later I had the car in for service because the dialogue I had with the service department. I purchased the car on December 30, 2021. Less than a week later I had the car in for service because the service engine light was on. Never did anybody say “Gee Mr. Aleo we’re awful sorry you had trouble with the car so soon after your purchase.” What I got was, when I was dropping the car off at noon, the service representative said to me, “name” I said “Tom Aleo”. His response to me was “oh you were supposed to be here this morning.” I got a call the following morning telling me that the problems have been resolved and they were going to test drive it and give me a call back and tell me when I could pick the car up. I did not receive a call back from them the following day or at any time. I had to call the service department and find out what was going on with my car. I then asked if I could have the license plates put on the car that had just come in from the DMV. That was a problem. The girl on the phone informed me that I could ask my sales person if he could put them on when I got there. I asked her if I could please get somebody to put them on before I got there. She put me on hold for five minutes and then another gentleman picked up the phone and asked me who my salesperson was? And that he would let him know about the license plates . That was it. This experience was not anything I expected. The sales department of this company is outstanding. The service department needs a lot of work in customer service. Treating your customers like they are an imposition or an inconvenience doesn’t go far in the customer service world. I see a great opportunity to improve on this. Tom Aleo More

The service department in incredible ! They are so helpful Bob Datri and Devin - they are so through and have helped me so much - they made sure I understand my car and what I need to take care of it. helpful Bob Datri and Devin - they are so through and have helped me so much - they made sure I understand my car and what I need to take care of it. I am a first time BMW owner and it will not be my last due to them and my experience. More