
Circle BMW
Eatontown, NJ
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4,217 Reviews of Circle BMW
Another New BMW in the Family! Can't say enough about our "Family" BMW Salesman, Bob Cavalieri. When we're ready, Bob is ready. He's prepared, no non-sense, and ready to make a deal Can't say enough about our "Family" BMW Salesman, Bob Cavalieri. When we're ready, Bob is ready. He's prepared, no non-sense, and ready to make a deal. Thanks Bob, see you AGAIN in a few! More
Sales The entire team is professional and transparent. Made buying a new car as easy and pleasant as possible. Everyone involved was friendly and made you f The entire team is professional and transparent. Made buying a new car as easy and pleasant as possible. Everyone involved was friendly and made you feel at home. More
Excellent experience! I had purchased a used 2017 BMW M3 from a private party dealer. The vehicle was perfect except for the fact that the windshield was replaced to an aft I had purchased a used 2017 BMW M3 from a private party dealer. The vehicle was perfect except for the fact that the windshield was replaced to an aftermarket brand. About a week into my ownership I noticed an intense rattle coming from the dashboard. I brought it into Circle BMW for a diagnosis. The first time the presumption was that at speed there was a vibration coming from the roof rails, traveling down the A pillar and making trim in the cabin rattle. All hardware from the roof was replaced and trim reinforced. Needless to say that did not fix the problem, and I had a feeling that the problem was with the windshield, considering it was the only thing abnormal about the car. I did take the car back in two more times, each time diving more into the situation. After the third time receiving the car back with no fix I emailed the service manager Robert Datri who told me to bring the car back for a test drive with the shop foreman Blake Simon. After the test drive the rattle was successfully duplicated and Blake stated to me that he would get to the bottom of this issue. The verdict finally came down to the windshield, as Blake diagnosed that insulation was missing and the windshield was poorly installed. Considering I had just purchased the car from a private party dealer, both Blake and Robert were my advocate in communicating with the dealer. The end was result was that I got a brand new OEM Pilkington windshield covered by the dealer I purchased the car from. A couple weeks have gone by and the rattle is completely gone. Also, there were other smaller issues such as the rear door passenger sunshade being broken, rear door driver carbon fiber trim broken, and rear rattle coming from the third brake light all taken care of at Circle BMW. Blake is truly a customer advocate, he consistently fought for the right thing needed. For example: the carbon fiber trim could not be order from BMW as it would only come in a set of four, he managed to successfully order the replacement part while communicating with BMW NA. I highly recommend this dealer and I am glad I formed this relationship. Both Blake and Robert solved an issue that would have otherwise been a deal breaker in owning this fantastic car. More
Circle BMW is an honorable and solid dealership to do business with. I purchased a certified BMW and when I got it home it had some issues that had been missed and needed attention. Larry Powell, the m business with. I purchased a certified BMW and when I got it home it had some issues that had been missed and needed attention. Larry Powell, the manager, immediately and completely fixed all my concerns at the dealers cost! I am super satisfied with my X3 purchase and would strongly recommend going to Circle BMW in Eatontown NJ to purchase a car! More
Exceptional experience Robert Cavalieri exhibited exceptional professionalism from the moment I contacted him. He was prompt when getting back to me with information I requ Robert Cavalieri exhibited exceptional professionalism from the moment I contacted him. He was prompt when getting back to me with information I requested. I have a habit of asking many questions to compare various options when considering purchase or leasing. He was extremely thorough, and delivered the requested information in a timely manner. In addition, the sales manager, Laura Fluor, delivered a price that made my decision very easy. This was the second car I leased with Circle, and look forward to working with them in the future.. More
Excellent experience! We worked with Kevin Prull, who helped us throughout the leasing process. He was professional, friendly, and extremely helpful. We were completely satisfied with the service and rec helped us throughout the leasing process. He was professional, friendly, and extremely helpful. We were completely satisfied with the service and recommend Kevin highly. The car is amazing! More
Overall great experience! Anthony Paparella who works in the BMW pre-owned side of things was extremely helpful and made the process of buying simple and enjoyable. With things Anthony Paparella who works in the BMW pre-owned side of things was extremely helpful and made the process of buying simple and enjoyable. With things being a little crazy during Covid, Anthony was immediately responsive via email (and continues to be for little follow ups even after the sale). We pretty much had the majority of the deal including my trade-in worked out even before I went onsite. I live roughly an hour away, so this flexibility and responsiveness really solidified my decision to buy from Circle. Once that part of it was complete, Tony Carniero helped square away the finance side of things and again made it simple. He was very friendly, honest, and to the point. I've purchased many cars and the finance guys in other dealerships tend to try to upsell you or nickle and dime you here and there for add ons. That was not the case at all here. I am extremely happy with Circle and will definitely be going back for future vehicle purchases. More
Great customer service.. very professional and patience and took his time to get me the best deal possible.. recommended for friends and any future purchase. and took his time to get me the best deal possible.. recommended for friends and any future purchase. More
We just got our second car from Circle BMW. EVERYONE that works there is friendly and professional. You never feel forced into anything and BMW overall has excellent deals. We previously leased an Audi and w works there is friendly and professional. You never feel forced into anything and BMW overall has excellent deals. We previously leased an Audi and when that lease was up, the salesperson there was so off putting and rude we looked elsewhere. I’m so glad we did! More