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Circle BMW

Eatontown, NJ

5.0
4,192 Reviews

500 NJ-36

Eatontown, NJ

07724

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4,192 Reviews of Circle BMW

January 11, 2016

SHOULD HAVE STAYED WITH LEXUS Left Lexus after 18 years 3 years ago to purchase a BMW X3. What a big mistake! Have not missed a service appointment as was indicated. Last week a More

by linda dries
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Starnes
Jan 13, 2016 -

linda dries responded

Absolutely not Based on what we have paid to service this vehicle the last service and this one and the items that were not done and you say should be done the service for this vehicle over a period of 90 days according to want you say should be done amounts to some $10000. This is beyond not reasonable .

Jan 27, 2016 -

Circle BMW responded

Dear Mrs. Dries, We are very sorry you feel this way. We at Circle BMW always strive for excellence and make our customer’s care, comfort and satisfaction our highest mission. Occasionally we are presented with problems resulting from a manufacturer issue which are especially challenging. We cannot prevent all our customer’s cars from suffering mechanical breakdowns, but we can try to fix the problem in the most efficient manner while minimizing the inconvenience to our customers. In your case, after evaluating multiple diagnoses, we first applied the lowest cost repair – a reset of the computer. Unfortunately, that repair did not fix the problem, and a more costly repair needed to be applied. Even then, on our own accord, Circle BMW applied $1,000 of goodwill towards the repair of your transmission. We understand your frustration, and hope that you give us another chance to exceed your expectations in the future. For further information on this particular transmission issue, we suggest you contact BMW’s Customer Assistance at 800-831-1117. Thank you, Robert Datri Service Manager (732) 440-1246

January 09, 2016

Excellent service Bob and his service team are beyond superb. They all go the extra mile to ensure customer satisfaction. I am always very pleased with the service I re More

by va0669
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Datri
Jan 11, 2016 -

Circle BMW responded

Thank you for your review! We are so happy to hear that Bob and the team went above and beyond for you. We appreciate your business and look forward to working with you again in the future!

January 07, 2016

A terrific and completely painless experience! We ordered and just took delivery of our 4th BMW from Circle BMW. This was the same wonderful experience as the previous three cars. Because both my More

by MitchX6M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 07, 2016 -

Circle BMW responded

Thank you for your wonderful review Mitch! We are so happy to hear that you had a wonderful experience. Our staff works hard to make sure our customers are accommodated, no matter how complicated the task. We appreciate your business!

January 05, 2016

Great experience A great experience and very helpful. I was able to get my first car very smoothly cause of the hard work and help of danny More

by Rprz14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny M. Wong
Jan 05, 2016 -

Circle BMW responded

Thank you for this great review!

January 03, 2016

looking for a lease BMW He was very helpful and professional giving us enough time to make a right decision we like him a lot and definitely come back to him when oure lease More

by JACEK1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny M. Wong
Jan 04, 2016 -

Circle BMW responded

Thank you for your review! We are pleased to hear that Danny was helpful and professional. We appreciate your business and look forward to helping you out again in the future!

December 31, 2015

Amazing experience I visited Circle BMW in Eatontown looking for a new car. When I walked in everyone was so friendly but not overly pushy. I spoke with an amazing sales More

by Thilmy25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 01, 2016 -

Circle BMW responded

Thank you for your review of our dealership! We are so happy to hear that our staff were friendly and that Glenn was patient and quick. We appreciate your business!

December 29, 2015

excellent experience everyone was friendly and great to deal with, I would highly recommend them. Glen was great in selling us the car, very patient and helpful and Will More

by eringofish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
will
Dec 29, 2015 -

Circle BMW responded

Thank you for taking the time to write this great review! We're thrilled to hear that you had such a positive experience with our dealership and with Glen. Thank you for your business and the kind recommendation.

December 19, 2015

Service I love circle BMW they are prompt and courteous. Brian does the best job! They take good care of your car in a timely fashion. More

by Lbradley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Raiken
Dec 21, 2015 -

Circle BMW responded

Thank you for this five-star review! We will let Brian know that you appreciated his service!

December 19, 2015

Outstanding new car buying experience Robert Cavalieri was the best salesperson I have dealt with at any auto dealership. True professionalism from start to finish. They even came to my More

by harry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Marchetti, Robert Cavalieri
Dec 21, 2015 -

Circle BMW responded

Harry, we are happy to read this five-star review! We will let Robert know the kind words you had to say about him. We hope to help you again in the future!

December 15, 2015

Danny Wong and Circle BMW I have been buying BMW's since 2006 and I need to say the experience I had at Circle BMW was truly exceptional. I had the pleasure of working with a More

by Brad W. West Plm Beach, Fl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny M. Wong, John Marchetti
Dec 21, 2015 -

Circle BMW responded

Brad, Thank you for this thoughtful and kind review! We are happy that our service has impressed you to write this review. Danny will be happy to know that you appreciated his expertise. We look forward to hear from you again soon!

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