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Circle BMW - Service Center

Eatontown, NJ

4.9
126 Lifetime Reviews Review Dealership

126 Reviews of Circle BMW - Service Center

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October 29, 2020

"Have purchased four vehicles new from this dealer since..."

- bacarlin

Have purchased four vehicles new from this dealer since relocating our primary residence to Ocean County. Have also depended on their highly qualified service for my collectible 1988 BMW M6. Always satisfied.

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Recommend Dealer
Yes
Employees Worked With
Oct 29, 2020 -

Circle BMW responded

Thank you for taking the time to share your excellent experience! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance. We hope to see you again at Circle BMW!

September 17, 2020

"Always a pleasure working with Service Advisors Brian..."

- Nile222

Always a pleasure working with Service Advisors Brian Raiken and Paul Starnes!! They are both extremely knowledgeable, professional, and go above and beyond consistently!! Whenever Brian isn’t around Paul helps me and vice versa. These guys make me feel secure knowing that I have the best BMW service team in NJ supporting me starting with Brian and Paul!! Due to COVID they’ve also taken extra safety precautions which they demonstrate well and do a great job at making sure all clients feel safe!!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Paul Starnes
Sep 17, 2020 -

Circle BMW responded

Hi there, thank you so much for the amazing feedback here with us at Circle BMW! We can't wait to share your compliments with Brian and Paul. It was wonderful working with you. We welcome you back anytime you need help.

September 08, 2020

"Purchased 7 BMW Great Deals. Great service. Bob Datri...."

- Edwalp2019

Purchased 7 BMW Great Deals. Great service. Bob Datri. Dan Wong. Tony Canerio Dedicated to the Customer and Circle BMW. Pleasure to work within BMW Experience.

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Yes
Employees Worked With
Other Employees : Jillian Clancy
Sep 08, 2020 -

Circle BMW responded

Thank you so much for the positive review! Bob, Dan and Tony will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!

Sep 08, 2020 -

Edwalp2019 responded

👍

September 02, 2020

"Long-time customer and we have always received attentive..."

- Kcurley

Long-time customer and we have always received attentive and courteous support from sales to the service staff. Thanks for your personal touch and ease in doing business with!

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Yes
Employees Worked With
Sep 02, 2020 -

Circle BMW responded

Thank you for the positive feedback! We are happy to know that you are a loyal customer and to know that our team has been attentive and courteous. We truly appreciate your business!

July 10, 2020

"Best personnel of any BMW dealership I’ve been to...."

- Mike P

Best personnel of any BMW dealership I’ve been to. Honest, hard working, extremely friendly and helpful. Robert is very easy to work with in Sales. And Paul in Service is just as great! Highly recommend this dealership.

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Yes
Employees Worked With
Other Employees : Paul Starnes
Jul 11, 2020 -

Circle BMW responded

Thank you for the great review, Mike. We will be sure to thank Robert and Paul for providing you with honest and hardworking service. Let us know if there is anything else we can help you with. We welcome you back to Circle BMW.

July 08, 2020

"Excellent experience!"

- ziadyousef

I had purchased a used 2017 BMW M3 from a private party dealer. The vehicle was perfect except for the fact that the windshield was replaced to an aftermarket brand. About a week into my ownership I noticed an intense rattle coming from the dashboard. I brought it into Circle BMW for a diagnosis. The first time the presumption was that at speed there was a vibration coming from the roof rails, traveling down the A pillar and making trim in the cabin rattle. All hardware from the roof was replaced and trim reinforced. Needless to say that did not fix the problem, and I had a feeling that the problem was with the windshield, considering it was the only thing abnormal about the car. I did take the car back in two more times, each time diving more into the situation. After the third time receiving the car back with no fix I emailed the service manager Robert Datri who told me to bring the car back for a test drive with the shop foreman Blake Simon. After the test drive the rattle was successfully duplicated and Blake stated to me that he would get to the bottom of this issue. The verdict finally came down to the windshield, as Blake diagnosed that insulation was missing and the windshield was poorly installed. Considering I had just purchased the car from a private party dealer, both Blake and Robert were my advocate in communicating with the dealer. The end was result was that I got a brand new OEM Pilkington windshield covered by the dealer I purchased the car from. A couple weeks have gone by and the rattle is completely gone. Also, there were other smaller issues such as the rear door passenger sunshade being broken, rear door driver carbon fiber trim broken, and rear rattle coming from the third brake light all taken care of at Circle BMW. Blake is truly a customer advocate, he consistently fought for the right thing needed. For example: the carbon fiber trim could not be order from BMW as it would only come in a set of four, he managed to successfully order the replacement part while communicating with BMW NA. I highly recommend this dealer and I am glad I formed this relationship. Both Blake and Robert solved an issue that would have otherwise been a deal breaker in owning this fantastic car.

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Yes
Employees Worked With
Jul 08, 2020 -

Circle BMW responded

Thank you for your glowing review, Ziad! We are so pleased to see that due to the diligent service of Circle BMW, your almost perfect new car is now, indeed, perfect! We will be sure to share your kind words with Blake and Robert as well. Please let us know if we can be of further service.

June 15, 2020

"Blake is responsive and very knowledgeable. He is..."

- BMW enthusiast

Blake is responsive and very knowledgeable. He is excellent. I recommend all my friends who have BMW vehicles to him. He is personable responsible and smart.

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Yes
Employees Worked With
Jun 16, 2020 -

Circle BMW responded

Thank you for taking the time to share your excellent service experience with Blake! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance. We hope to see you again at Circle BMW!

June 06, 2020

"OUTSTANDING."

- Pastorsam81

MR. BLAKE SIMONE, was OUTSTANDING his attention too detail was so sincere and genuine he understood my problem AND FIXED IT THANK YOU SO MUCH MR.BLAKE...… SAM FOWLER.

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Yes
Employees Worked With
Jun 07, 2020 -

Circle BMW responded

Thank you for the amazing review! We will be sure to thank Blake for providing you with such outstanding service. We welcome you back to Circle BMW!

February 29, 2020

"NO surprise with this 5 star rating. I left Open Road -..."

- tobznagirl

NO surprise with this 5 star rating. I left Open Road - disgusted with feedback and service.... Both Bob and Brian R have restored my faith in service reps and their amazing mechanics! The model with worthless without the incredible team that keeps it well past the warranty - in tip top shape. I may drive further to get to a service and dealer.... but I know what I am getting. I rather go 30 miles to a diamond mine than 11 miles to a trash pond. The best of its class..... it's the staff, hands down!

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Yes
Employees Worked With
Bob Service Mgr, Brian R, Service Rep
Mar 01, 2020 -

Circle BMW responded

Our team is going to love receiving your amazing compliment. Thank you for giving us the opportunity to earn your future business. You will not regret it; we will not stop trying to exceed your expectations. Have a wonderful day and visit again soon.

February 27, 2020

"THE BEST"

- va0669

As always, excellent customer service and experience in keeping a happy customer. The Circle BMW service team is the BEST, particularly Bob Datri (Service Director) and Blake Simone (Shop Foreman) who are professional, friendly, courteous, knowledgeable, detailed oriented, and best in their work. These two gentlemen are my reason for choosing Circle BMW. They always find a way to accommodate me and keep me happy - be it a simple oil change or a more complex repair. My thanks and kudos to them, as both are excellent assets to the Circle BMW team.

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Recommend Dealer
Yes
Employees Worked With
Feb 28, 2020 -

Circle BMW responded

Thank you for the positive review and rating! We are happy to know that you were provided with excellent customer service and with the help of Bob and Blake who were friendly, courteous, detail-oriented, and professional. We value your business and we hope to see you again soon!

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