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Circle Hyundai

Shrewsbury, NJ

3.7
968 Reviews

641 Shrewsbury Ave

Shrewsbury, NJ

07702

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968 Reviews of Circle Hyundai

April 18, 2012

Professionalism, Courteous, Respectful, Accommodating, Knowledgeable, and most of all, Friendly, are the words that come to mind when I talk about Shrewsbury Circle Hyundai. First and foremost, I did More

by GenCoupeCL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul, Juan, Josh, EJ
April 17, 2012

After visiting my local dealer in Flemington I was amazed with the level of service and treatment that was given to me at Circle Hyundai and Chevrolet. I am a very busy person and my schedule doesn't allow More

by kblau75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian, Scott and Vic
October 24, 2011

At this point, I have purchased at least 5 cars from this dealership and have had siblings and friends purchase many more. I give them 5 stars for ever interaction. Always honest and helpful in selecting t More

by mbg01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert & Paul Defelice
October 19, 2011

I purchased a vehicle from the dealership and I always refer my friends back. My experience was wonderful with Kevin as well as the owner. I also continue to return for service which is equally as good. I More

by ieuler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin, Kevin Gleason
October 19, 2011

I PURCHASED A NEW 2011 SONATA A COUPLE OF WEEKS AGO. It is great. I was very please with the staff Robert DeFelice, Kevin Gleason and Scott Spadaforo with which I dealt with. They were very informative and More

by keyesl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert DeFlice, Kevin Gleason,Scott Spadaforo, Scott Spadafora, Kevin Gleason
July 14, 2011

At first, we thought we met the worlds best salesman, but quickly discovered we were bamboozled. Kevin was extremely helpful, but after a few weeks of owning the car we realized he sold us a LEMON. The car More

by userfeedback821
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin
Apr 02, 2012 -

Circle Hyundai responded

This was a very bad scenario for all involved. The dealership had traded a Ford Escape Hybrid. It was put through our service department for its inspection and repair. Since it was a Hybrid we were unfamiliar with the cars engine and power plant technology. We decided to bring the vehicle to the local Ford dealer to have it serviced before offering it for sale. The customer purchased the vehicle through the internet and we agreed to drive the vehicle to a set location in New York State. We delivered the vehicle and drove back over 150 miles. The dealerships drivers didn't experience any problems during the drive or at the time of delivery. A few weeks later we were contacted about the issues with the vehicle. We sent all the service records as well as the service performed by the certified Ford Technician. We were told that the engine seized and the vehicle was to be junked. Unfortunately, due to the distance between our facility we weren't able to assist in any repair efforts. We had asked the customer to bring the vehicle to a Ford dealer to have the vehicle evaluated. They felt the independent garage had sufficient knowledge of the problem and we should provide compensation for the total loss. The customer had the opportunity to purchase an extended warranty to protect them against any losses that may occur. We are obviously not experts in the field of Hybrid technology and we are not Ford trained. The customer chose to move forward without coverage. The dealership offered to provide an evaluation of the repair needs and a fair resolution to the problem. The customer was required to bring the vehicle to the dealership. The customer declined the offer. We were not able to come to agreement. Sincerely, Customer Service Circle Hyundai

June 14, 2011

We were interested in an Elantra/ They only had a limited Edition for 22800 outside plus 2 Red Elantras with no options They did not seems interested in making any sales (Wonderful in this economy) We wal More

by Werder
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Unknown
Jul 05, 2017 -

Circle Hyundai responded

Sorry for the frustration. We would like to address these concerns with the sales staff. Could you contact us at info@circleauto.com and we will speak with those individuals as to why we didn't provide the service we would like to see when guests come to our facility.

April 25, 2011

Stopped in to look at a Hyundai elantra limited. They had one on the floor for $22880 so I put in an offer for $20000. They cam back with $22880. Really full sticker price in this economy. The sales man d More

by Bearcj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tony
Apr 02, 2012 -

Circle Hyundai responded

The Elantra is in high demand because of its 40 MPG's and 2011 Car of the year award. Many dealers were selling the car with excessive add-ons. We don't! Unfortunately, we were not able to meet the customers price expectations and we explained it as soon as the request was made. Most educated customers will look at the invoice amounts online to see the markup that the dealer has to work with. Since the offer was below the dead cost of the vehicle you could submit that maybe the customer was being overly aggressive with the salesperson. We only had one Elantra in stock. Once sold there's non to test drive. The vehicle was sold to a happy customer. Most salespeople recognize that the customer has to be treated properly. Our staff maintains the second highest customer satisfaction score in the region. Over 45 dealers.. so they know how to treat the majority of the customers. Were sorry we made you feel like we didn't want to sell you a car. We just were not able to at your price!

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