I try to get the word out when i have a positive experience, and don't like to write these kinds of reviews. . however, in this case my experience was quite difficult - actually miserable - and i don't like the idea of other folks having similar setbacks. I actually purchased a Chevy here, and am concerned that my initial review would not be viewed by the more numerous Hyundai buyers. So to keep it brief ...I am the proud owner of a Chevy bolt, which was sitting in this dealership for about 2 years. so lucky for them i took it off their hands - buying a 2017 car in 2019 is not so smart, but i took a chance. . in any case the team was not educated about this car, and informed me that it would be fully charged after a night in my garage, plugged into the standard cable. to my surprise, i find that a full night plugged in only gives you about 25 to 30 miles, unless you spend close to a grand putting in a higher voltage charger. so this is one issue, which i am living with. in any case, the manager vincent tells me i could use the on-site charger at any time if i am having a problem. so i take him up on this and did use the charger there a few times. I'm not sure how long i am going to keep this car, since the charging is a hassle, and it's just not that comfortable overall, though i do like the technology. But turns out that the last 2 times i leave the car at the dealership I return to find that they have turned off the current on me. kind of vindictive on their part, i'd say, especially after having made a promise to me. At least they could have called to ask that I stop using their charger, since I barely make it into work today.
also the supposed customer service rep - who was supposed to respond to my initial concerns - never got back to me. and finally the gm cares team also informed me that they are not able or wiling to help out with either my charging issues or the major issue with the poor seat comfort (part of the reason why the Koreans are taking over, most likely).
in closing i'd have to warn you folks out there that this is not a very friendly, highly trained or customer-based group of individuals, though this is not easy to reconcile with my prior experiences here many years ago, when i had better times purchasing cars here. not sure what happened, and I intend to stay away. there are better choices out there. good luck!