Citrus Motors Kia

We are so happy! Thank you so much to all of the gentlemen that helped make our experience awesome!!! They did a great job of really listening to our wants and needs a Thank you so much to all of the gentlemen that helped make our experience awesome!!! They did a great job of really listening to our wants and needs and were very informative to all of our questions! It's rare to find a dealership that doesn't pressure you to buy and these guys did a great job of not pressuring us at all. We love our new Kia Optima!!! More

Definitely recommend! This is our second new car purchase at Citrus Motors! A great dealership with knowledgeable easy to work with employees. My salesman Guillermo Garc This is our second new car purchase at Citrus Motors! A great dealership with knowledgeable easy to work with employees. My salesman Guillermo Garcia was able to get me the best deal on what I wanted. It was truly a no pressure, hassle free enjoyable experience! Highly recommend this dealership! More

Guillermo Garcia: Great salesmanship Mr. Garcia was very professional, was extremely helpful and made the process of buying a truck very easy. I'm very glad he help me understand all the Mr. Garcia was very professional, was extremely helpful and made the process of buying a truck very easy. I'm very glad he help me understand all the features of my 2014 Ford 150 XLT extended cab. He was also very good at explaining all the paperwork related to the purchase and beyond. He is by far and in my opinion one of the best professional salesman I have ever seen. again Guillermo thank you so much for your help. Sincerely yours: Fernando Vaquez More

Great Service , Never been to this dealership and never thought I would recommend a ford especially for my mother who wanted to get a Honda or Toyota. I read revi Never been to this dealership and never thought I would recommend a ford especially for my mother who wanted to get a Honda or Toyota. I read reviews about the Fiesta so we went to check it out. Guillermo assisted us and he was never pushy and knew his cars. Made us feel like we were his family and was very professional the whole time. You can tell Guillermo takes pride in his work and loves his job. Never in all my years of buying new cars have I ever had an experience like this. My mother loves her new Fiesta and now will now be going back to get another Ford thanks to Guillermo . I enjoyed the service so much my next purchase will be a Ford Fusion and not a Honda Nor Toyota, and from Citrus Ford. I highly recommend before buying a new car like Honda , Toyota or any other car , Do your research and look what ford has to offer. You May Be Surprised. In conclusion if you get a For Citrus Ford should be your fist choice. More

purchase of my Escape I came in last week just to look at cars and test drive them. Guillermo Garcia approached me and I explained that I wasn't going to buy for about 2or I came in last week just to look at cars and test drive them. Guillermo Garcia approached me and I explained that I wasn't going to buy for about 2or 3 weeks because I had to sell my cars. He was very nice about it. I test drove the Escape and other cars at other dealers. I decided to buy the Escape, because it was just what I needed. I came back today 5/18/14 to purchase my car. I was very pleased with the service and Gullermo was very helpful with my purchase and showing me how everything works. I would come back to this dealer and ask for Gullermo Garcia again. More

Purchase of 2014 Ford Focus No surprise at all. Guillermo was awesome again. He's never let me down when it comes to both being the type of knowledgeable salesperson I'm looking No surprise at all. Guillermo was awesome again. He's never let me down when it comes to both being the type of knowledgeable salesperson I'm looking for as well as his extremely personable nature. This is the third vehicle I've had the honor of purchasing from him. Each purchase experience with him has been even more rewarding for me and my family than the previous. I didn't think it was even possible. I truly can't wait until either myself or anyone I know needs another vehicle because he will be my recommendation without a doubt!!! Thanks for everything you've done both for myself as well as my family Guillermo!!! Until we meet again sir:) More

my mom bought her car in january its almost april and she still does not have the manual and other stuff for the new car! she has spoken to sevral managers and they have treated her terribly! still does not have the manual and other stuff for the new car! she has spoken to sevral managers and they have treated her terribly! More

George Cole from the fleet department sold my brand new Kia optima for an amazing price and was enjoyable! Would definitely return for business and recommend people to purchase a vehicle from George. 10 s Kia optima for an amazing price and was enjoyable! Would definitely return for business and recommend people to purchase a vehicle from George. 10 stars!!!!!!! More

Regarding NHTSA Recall Number: 13V114 Stop lamp switch repair. R/O Number 6170222/1 My wife received a safety recall notice and called our local dealership (Citrus Kia Ontario Ca.) The service represen repair. R/O Number 6170222/1 My wife received a safety recall notice and called our local dealership (Citrus Kia Ontario Ca.) The service representative verified the part to be repaired was in stock and we scheduled an appointment for Saturday February 15, 2014, at 1 p.m. I arrived at the appointment and spoke with the service manager briefly (Richard Milbaue) about the recall item and he explained it was the stop lamp switch on the brake pedal area. I asked if he would match an oil change coupon I had for a local service station I usually go to. He said he would not, to which I was surprised since most service stations accept other service stations coupons on a regular basis. But I accepted this without argument as I am happy with my current service station, so I declined the oil change. I provided my phone number and he stated he would call me as soon as it was completed. I observed as another service person drove our Borrego into the service bay. Having dealt with the previous service department while it was at the Citrus Ford dealership (the Kia dealership was being constructed) and having a great experience with the Ford service technicians I felt we were in good hands. After two hours my wife called and spoke to a service representative who couldn't seem to find our vehicle's status. She left our number and was told we would be contacted shortly. I received a call from Cesar who said they didn't have the recall part in stock and had to order it. I explained to him we had called and verified the part was in stock as we were making our appointment for the recall. Cesar said he would have Richard call me. After waiting half an hour my wife dropped me off at the dealership and I waited for Richard, the service manager. After another thirty minutes he told me he was getting my paperwork together and would have it shortly. After another wait Richard said he ordered the part and should be in by the following Friday. I explained to Richard that when we previously called to make the recall appointment the service technician verified the part was in stock for our Borrego. Richard said there are several different switches and the technicians needed to see it to order it. I was not convinced of this but it may be probable. I then asked Richard if like many parts the VIN number would tell the technicians which part it would be. He stated it would. I then reminded Richard we had provided the VIN number at the time the appointment was made and as proof the technician on this day had a pre-printed work order with our correct VIN number. Richard only responded that there are several different switches and they didn't have it. There were no apologies offered, no show of remorse for our family's wasted time on a Saturday, and no "this won't happen again, I don't know how this happened." I do not make it a habit of writing complaint letters, but under the circumstances and the actions shown and demonstrated by Richard, I felt the need to share this terrible experience I had at the service department. Why did Richard not tell me when I was dropping off my Borrego the parts were not in stock? Why did I not receive a phone call immediately after the service technician learned the part was not in stock? Instead I lost two and a half hours of my Saturday, not including travel time, and no recall repair. Disappointing. More

I went through the Costco Auto Program to purchase my vehicle and dealt with 3 of the nicest, most efficient people ever, Ken Steed, Shawn Orr & Kyle O'Neal. The three of them helped to make this car bu vehicle and dealt with 3 of the nicest, most efficient people ever, Ken Steed, Shawn Orr & Kyle O'Neal. The three of them helped to make this car buying experience quite enjoyable. The dealership was extremely busy that day but each took the time to give their personal attention that made everything more pleasant. I was treated with respect and concern with absolutely no pressure at all. I will definately recommend this dealership to others and if you go through the Costco Auto Program, these gentlemen are top notch. More