Citrus Motors Kia

I sent the email below and NOTHING: I’m writing to I sent the email below and NOTHING: I’m writing to you in an effort to resolve a horrific experience that I’ve had at your dealership. Below is a I sent the email below and NOTHING: I’m writing to you in an effort to resolve a horrific experience that I’ve had at your dealership. Below is a summary of the events that took place leading to the problem at hand. On Friday July 6th, 2012 I contacted your dealership due to an advertisement on Auto Trader for a 2004 Kia Rio. After spending 2 weeks prior searching for a reliable vehicle and driving 2 -3 hours only to discover the vehicles didn’t met the requirements of the Schools First credit union that was financing the vehicle, I was very clear and specific on what questions to ask when I called. I spoke to a sales rep and explained the following: This is a cash deal. I needed to clarify what the warranty covers. Lastly, I need to verify the dealership was a franchise dealership, due to this being a stipulation of the credit union. The sales rep was very short and boarder line rude. Once we established that the car was available the next question was about the warranty. I specifically asked if the clutch was covered. She said I’m sure it is.. I asked if she could put me on hold and check with a manager to make sure. She came back and said YES, it’s a power-train warranty and the clutch is covered! Her response to my third question which was in regards to the dealership being a franchised dealership was “Yea, I’m sure we are”...I asked if she could check with a manger if she wasn’t positive and she snapped back with well I guess we’d have to be since we a have a bunch of cars sitting out here.” I immediately stopped the conversation and asked if there was a better time to call back because she seemed pressed for time and a bit irriatated. She again snapped back that she’s fine and that she’s getting off soon. I explained that her tone was making me feel as if I was bothering her and due to the previous challenges we just have to be certain there won’t be any challenges so clarity for us is key. I further explained that I’m sure she has lots of people that are just looking but we are serious buyers and are ready to buy the car out right and close the deal we just need to make sure we don’t drive 2 hours and have ANY issues based on not clarifying these key things. She snapped back well I already answered your questions so you can do what ever you need to do. Shocked at her lack of customer service, I politely, said it sounds like you’ve had a long day and though I can appreciate that I don’t want to be made to feel as if I’m irritating or bothering you when I’m asking 3 simple questions that I need in order to make a decision. So, I’m going to let you go so that you can end your day. I value customer service and relationships and felt clearly I needed to take my business else where. I continued my search and 2 days later I received a message from Andrew, her manager advising me that he had heard of the poor service we received and wanted to know what he could do to win our business. I told him I appreciated the call but didn’t want to spend money with a dealership that had so little regard to serving it’s clients. He apologized and said he would do what ever he could to make this right and win our business. I decided to give him and Citrus another shot. I re-explained the situation that this is a cash deal and that I would be using a bank check. I pulled up the add and verified everything the ad stated: car is a 4cyl, 70K miles, power everything and has a power-train warranty. I then told Andrew that based on him confirming all of those facts we would have a deal with one stipulation. I stated that I know sales people work on commission and I would only be willing to make this deal if the commission didn’t go to the original sales rep that we spoke with. He assured me, and we left within 30 minutes and drove from Oceanside to Ontario. Once we got there Andrew met us and went over the paperwork and verified ONCE more exactly what was covered. I then explained that I coach 3 different sports and have 4 children all avid athletes and this is why having a reliable vehicle is so important. I went on to explain that I drive a lot and would put more miles on the car than the average person so having the warranty is truly what made this vehicle worth our drive. Andrew began explaining that Kia’s warranty is what makes them so popular and that I could feel safe knowing I was covered. He went on to run down the list of all the things that are done to make the car a certified vehicle. After the paperwork was signed and the car was brought around I noticed that the car in front of me didn’t have “power-everything” as it was listed on the auto-trader. Andrew apologized after looking for himself and realizing that the car clearly didn’t have power ANYTHING. After driving so far and going through so much I didn’t want to make this a deal breaker. I felt I could live with out power. On July 10th, 2013 I looked at the car in the sunlight and could tell that spray paint had been used on the rear end and over sprayed hitting the license plate. I could also see several areas where touch up paint had been poorly applied by hand. (I felt a little disappointed but again felt like this was something I could live with..as my major concern was having a safe, economical vehicle that was covered if there were any major issues.) On July 23rd, 2013 I came home on lunch and was stranded the car wouldn’t start. I had to purchased a battery. I called Andrew and advised him that I was shocked that less than 30 days the battery on this car would need to be replaced on a “certified vehicle” that was suppose to be thoroughly checked. He told me he would check with a manager and get me reimbursed for the battery and asked me send him the receipt. On August 28th, 2013 I contacted Andrew advising that we never received the reimbursement check for the battery. I resent him the receipt and address for the check. On August 29th, 2013 I contacted him again hoping for a update or reply. - NO RESPONSE! On Sept 4th, 2013 I contacted him via phone asking if this was resolved and texted him. I resent him the receipt and address for the check, once more! On Sept 9th, 2013 I contacted him via phone and texted him asking if this was resolved and he asked for the mailing info and receipt once more. On Sept 10th, 2013 I contacted him via phone asking if this was resolved and texted him. He stated he needed the receipt again. I resent it. On Sept 24th, 2013 I contacted him via phone asking if this was resolved and texted him. He stated he needed the receipt again. I resent it. After several more phone calls he finally called back stating that the finance department was mailing a check but needed my address before they could do so. I was very frustrated as this information was texted to him several times. After providing the info to the the finance department via phone I was told it would take about 30 days. On October 2nd - 2013 I noticed the speedometer dropped to zero on the fwy and stayed there for a few minutes then went back up to 65. I thought it was a bit of a fluke until it happen a few more times over the next few weeks. On November 2nd, 2013 I got in the car to drive to work and it wouldn’t go into gear. Here I was stranded yet again, I ended up having to get a ride. On November 6th, 2013 - I contacted Caesar in the Citrus Motors service department. He advised me that the system shows that there isn’t an extended warranty on the car, since I’m the second owner the warranty voids at 60K miles. *This doesn’t make any sense due to the fact the care was purchased at 70K miles. November 8th, 2013 I contacted John the sales manager and gave him the short version of this situation. He said he would look into it and call me right back. I waited for an hour and 1/2 and then followed up with him, leaving a message. NO REPLY November 9th, 2013 I contacted John again, leaving him a message. NO REPLY. November 11th, 2013 I contacted John again, leaving him a message and then asked called back and was told him was in a meeting. I waited an hour and called back and asked for him I was then hung up on. November 11th, 2013 I contacted Andrew and told him that it appears as if the clutch had gone out and that Caesar was now telling me the car isn’t under warranty. He quickly rushed me off the phone and said he would have to look into it and call me back. When he called me back he said, he doesn’t show that we had a warranty at all. ( I reminded him that that was the only reason we drove from Oceanside to buy this car.) He never recommended that we bring the car in, nor did he ask for us describe the mechanical issue. He simply said even if you had a warranty the clutch wouldn’t be covered....I don’t know what else to tell you. Completely, discussed, frustrated and disappointed we decided to contact a mobile mechanic as today is now Monday and tomorrow is the start of another work week that will leave me without a vehicle yet again. After the mechanic asked several questions he had me start the car, looked under the hood, looked at the clutch petal he said he was very concerned. His assessment was: 1. There may be problems with the clutch cable and bearings. The transmission due to the speedometer malfunction. *The starter he said, is going out for sure, as it failed to start 2 out of the 3 times I tried. He suggested that Citrus Motors look at the car and wasn’t comfortable working on the car. He stated there clearly are several issues going on with this car, from; The sound he heard when we tried to start it The speedometer issue. The fact that it won’t go into first gear The play in the clutch petal. It is my hope that contacting the Owners of Citrus Motors will result in a resolution and hopefully shed some light on the poor service standards that have out shined the blood, sweat and tears that must have gone into building your dealership. I appreciate your immediate attention and look forward to restored faith in old fashion customer service. More

WOW WHAT EXPERIENCE TO GET RIPPED OFF, IF YOU DO YOUR SHOPPING THE MOST EXPENSIVE PLACE AT $127.13 AND WANT TO KEEP YOUR VEHICLE BECAUSE THEY DONT HAVE QUALIFIED TECHNICIAN TO DO THE WORK IN A TIMELY MAN SHOPPING THE MOST EXPENSIVE PLACE AT $127.13 AND WANT TO KEEP YOUR VEHICLE BECAUSE THEY DONT HAVE QUALIFIED TECHNICIAN TO DO THE WORK IN A TIMELY MANNER! STAY AWAY! MY 2 CENTS!! CHECK YOUR OTHER LOCALS DEALERS FOR FORD STANDARDS! CITRUS MOTORS HAS LOST A VALUABLE CUSTOMER! More

I have been a loyal customer of Citrus Ford for 17 years. I have purchased 5 Ford vehicles from this dealership since 1997 for myself, spouse and 4 children. I always get great respect from Guillermo Garci I have purchased 5 Ford vehicles from this dealership since 1997 for myself, spouse and 4 children. I always get great respect from Guillermo Garcia and he has helped me with my last 2 Ford vehicle purchases. I have always been treated well due to my continued loyalty to Citrus. The service department is exceptional. Enrique, Dean, and Richard are awesome at customer service especially Enrique Velez. It is time for another new Ford, and I wanted to trade-in my 2004 F-150 Lariat and reward my family with a new Expedition. Guillermo was busy with a customer on Friday, Nov. 1, 2013 and I thought I could get a trade-in estimate for my F-150 while I waited for Guillermo. But when the manager on duty that afternoon, Shawn Orr told me that he would give me $2,000 for my Lariat F-150, I felt extremely disrespected and used. He knew that I was a loyal and returning customer and still he disrespected me with this offer. The KBB is $5,000 for trade-in and private at least $7,000. For $2,000 I would rather donate it to charity. Has this quality Ford product depreciated that much considering I get my vehicle serviced religiously only at Citrus Motors. I still am in contact with my friend Tim Osborn who now works at Sunrise Ford and I think it might be time to re-evaluate my dealer loyalty. Tim sold me my first 3 Ford vehicles at Citrus and it was because of him that I continued my loyalty to Citrus Motors in the first place. I hope that Citrus Motors does not continue down the path of trying to swindle and disrespect it's loyal customers, because it is their reputation that made them the leader in the past. Sorry to see you go. Rodney Carbone 17 year Citrus Motors customer :( More

Our experience was better than we expected. The sales team was very professional and knew their product well, including all the financial questions. There was no pressure to make a purchase, however, my team was very professional and knew their product well, including all the financial questions. There was no pressure to make a purchase, however, my husband & I had already researched the Ford Edge and knew that it was the car of choice, so it simply came down to price & what dealer we were going to get it from. The price was fair for what we wanted and the sales team was fun to work. Our salesman Craig Owen was such a pleasure to work with. I highly recommend that you ask for him during your visit and you will find that out for yourself. In closing, the dealer gave us a free car detail, since we got the car at closing and it didn't leave them much time for a good cleaning. The service advisor, Dean LeBlanc, handled it and they did a good job taking care of all the details. Overall good experience!! More

They were the nicest most helpful and hard working salesman we have ever had we drove away with a beautiful truck for very low price they were very patience and kind with no pressure they worked for a salesman we have ever had we drove away with a beautiful truck for very low price they were very patience and kind with no pressure they worked for a week to get us what we wanted my wife and I are appreciative and and extremely happy More

The wife and I visited Citrus Motors on two occassions pricing new 2013 Ford F150 trucks. After looking at other models we came back to Citrus Motors and purchased a new Ford F150 truck on October 12, 201 pricing new 2013 Ford F150 trucks. After looking at other models we came back to Citrus Motors and purchased a new Ford F150 truck on October 12, 2013. The sales man and the sales manager gave us a GREAT price and being a ex military veteran they treated me even better than I could imagine. I would recomend Citrus Motors to anyone. Thank You Citrus Motors Booker T. Ray Jr. More

I first went to Colley ford. What a joke. Citrus Ford treated me with respect and with exceptional service. Guillermo explains everything in detail and is patient. Shawn was very nice and I would recomme treated me with respect and with exceptional service. Guillermo explains everything in detail and is patient. Shawn was very nice and I would recommend this dealership. Don't waste your time this is the place! More

Don't go this dealership. I went there to return my lease vehicle 2013 F150 (I leased at this dealership 2 years ago) for lease up, but people at this dealership (sales guy and manager) said they will lease vehicle 2013 F150 (I leased at this dealership 2 years ago) for lease up, but people at this dealership (sales guy and manager) said they will only take the car if I buy a new car at this dealership, otherwise take it back and arrange it with Ford Motors by myself... so I did and I called Ford Credit. The person who answer my call couldn't believe this Ford dealership didn't take care the lease up Ford vehicle, and they suggest to bring it to other Ford dealer ship near by my house. I brought my lease up vehicle to Southby Ford and they took care of it in no time. jsut a few electronic signatures and done so quick. Southbay Ford is awesome and great place to visit, nice facility. Citrus Ford is junk. More

Over the weekend I had an unfortunate experience at Citrus Motors Ford, so I left a message for the General Manager Jason Vekler who to my surprise called me back right away. He listened to my concerns Citrus Motors Ford, so I left a message for the General Manager Jason Vekler who to my surprise called me back right away. He listened to my concerns and invited me back down to Citrus Ford & Kia were he and his great team at Kia ( Ken Steed & Dustin the MGR ) went out of there way to find me a nice car at a great price. When buying a car there are things that can happen. It's good to know when you are dealing with the team at Citrus Motors Kia they are stand up guys with Integrity and they will do the right thing for the customer.. They are some of the last guys out their were a hand shake really means something.. Thanks Mike More

Citrus Motors gave us exceptional service so we rated them 5 (good) in all categories above. We went to Citrus Motors to buy a 2013 Ford C-Max Hybrid Energi plug-in. Guillermo Garcia, Fleet Sales and L them 5 (good) in all categories above. We went to Citrus Motors to buy a 2013 Ford C-Max Hybrid Energi plug-in. Guillermo Garcia, Fleet Sales and Leasing, and Tim Morgan Assistant Sales Manager gave us exceptional and professional service throughout the entire process. Guillermo knows the Ford Brands very well, each car, and all the specific details of the cars including all the features of the new Sony audio system and how they work. He programmed the car for us before we left so we would be all set and not have to figure it out ourselves. He made sure that we had an exceptional buying experience right from the start. His main objective/goal was to be sure that he met our every need and objectives during the entire buying process. He was also very knowledgeable about all aspects of buying verses leasing which was again a big help. He also gladly did an inventory search for the car we wanted and drove 30+ miles to pick up the car from another Dealer so we would have the color and features we wanted. He could have easily said he did not have the car we wanted and let us go to another dealer and do our own searching. The Finance gals, and especially Sarah Andrade in the documentation and Registration Department went out of her way to make sure I got my license plates right away so I could get my HOV stickers faster and not wait for DMV to send the plates to us. She called me as soon as she had approval and I came in and picked up the plates from Citrus Motors. Everyone at Citrus Motors we met was very friendly and helpful, not just Sales, but also the Parts Department and the Service Department. I was further introduced to Dennis Shannon, the President of Citrus Motors who was very cordial during a very busy day for him. They have a state of the art facility and dealership and that was important to me. We had such a great buying experience with Guillermo Garcia and the Ford C-Max that we returned a week later and bought a 2013 Ford Fusion Hybrid Energi. Again Guillermo Garcia gave us the same exceptional service as before. Citrus Motors truly understands what exceptional service means and stand for. I would go back there any time and will be referring my family, friends and neighbors to Citrus Motors. This was truly an exception, profession, and a great low key buying experience while still meeting all our needs and requirements. I highly recommend this dealership and all their wonderful, knowledgeable, friendly and helpful staff. More