City Auto Plaza

We have taken our 2014 Ram in for alignment 4 times this year. Each time our steering wheel would slowly go out of align. Each trip back in they claimed they would loctite the adjustment bolts. They never did and a few weeks later the steering wheel would go out of alignment. Last trip in the alignment rack was out of service so they adjusted the toe in and said the truck was ready. Drive away from the dealer and steering wheel was still out of alignment. Tried calling the general manager 2 weeks ago left a message and no call back. Apparently they don’t care about customer service. With 7500 miles on our new tires they are worn out due to improper alignments. Took the truck into Big O tire in Canon for an alignment. The tech adjusted the alignment and loctited the adjuster clamp bolts. Common problem on Ram trucks. Truck finally drives straight again. You would think a Dodge dealer would perform better service on their own trucks than an independent garage.

Very helpful very informative, please to do business with Josh. Lots of knowledge on Dodge Journey, great price, very friendly, no hassle deal. Also manager shane was extremely nice!

I got the opportunity to work with Cameron on purchasing my new vehicle. Great, easy experience. Couldn’t have asked for better service thank you

I did not know I was looking at Jeeps until I went there for a Free lunch. They had prizes in a few of their vehicles and I was looking at the control areas. I went to ask about the Trucks and then took a test drive in a Jeep Cherokee. It was a wonderful experience. I asked Travis to show me the next level down and ended up with a Bronco (yay!!!) Orange Jeep Compass. I named her Ginger. The dealership is so terrific. I am not a "Techy" Granny and so every time I pull in and ask questions they not only answer my questions but instruct me on how to do it myself. They are all so patient. Thank You ALL, Doris

City Auto Plaza is an A+ dealership! We can not recommend city auto plaza enough! My husband and I are a young married couple with children. We didn't have very good credit or lack there of. We really didn't think it was possible for us to purchase a vehicle, although we were in great need because our current vehicle was falling apart. Does this sound like you? Great news! City Auto Plaza made it possible for us to walk out with the car of our dreams! That's right. And they can help you too! The entire staff was incredibly helpful friendly and they made us feel comfortable and at ease in what can easily be a stressful situation Travis Mark, a fantastic salesman, sat down with us and really went the extra mile to understand what we can afford and helped us understand our options. He also helped with our children during the purchase process and helped us feel stress free. The staff at City auto Plaza stayed with us after hours until 11:00 pm. They went above and beyond to meet our needs. The sales manager was extremely knowledgable and helped us get down to a payment we could afford. We got the deal of the century and we could not be more happy with our vehicle Johnathan, in financing, was quick and efficient and was eager to answer all of our questions. He went to bat for us with the bank and got us a better deal than we originally signed for. After we purchased the car, they have taken care of all of our needs, with an excellent repair shop, with details and anything we had noticed sense driving the car off the lot! City Auto Plaza completely changed my opinion of car dealerships and the car buying process. Weve had many bad experiences in the past and City Auto Plaza changed that all around for us. We are forever greatful to ALL of the staff we got the pleasure of working with. They are truly dedicated to making life long customers and their service shows it! Head in to City Auto Plaza today! The car of your dreams is waiting and it is possible! I am a real customer and this is a real testimonial

I was in a very sketchy situation with getting into a new vehicle and out of another one, being young and not sure how to go about things, I went in to see if they would be able to help me and I was extremely welcomed. Josh and Johnathan were absolutely amazing!!

Begin here: 2 different vehicles two different times i have used the " body shop" both times they jad my vehicle 30 + days. Dave Purcell the body shop manager very vEry very RUDE failed to contact us at ANY POINT for updates on repair status. All we have gotten ls excuses and misguided its some ones elses fault i cant do my job.......had enough contacting the parent company as well as corporate.

To make this story short, the last review below this one is similar to our experience. After having to bring back a car and choosing another, we were told any small repairs would be taken care of. When asking them to cover tires, they said they would give me a recommendation at the tire store next door to buy two tires at their cost of $104.00 each. I live in Salida so I bought tires in Salida for $140.00 for 2 tires. REALLY! A week later the battery is no good. I replaced it at the cost of $138.00. So I take both receipts to a smooth talker named Johnny. He assures me that he discounted the car like $1700.00 worth to cover the tires and battery. Funny how I paid over blue book for the car with such a generous discount. So Johnny goes in to talk to Shane, another con. When he comes back out he has a paper that I signed, which I did sign saying I bought the car as is which I understood true, with the exception of him personally telling me they would pick up the small things no problem. On this paper was a paragraph stating they would not cover tires or battery. These two con artists wrote this in on this paper while I was standing outside waiting for his decision. For proof anyone can see that the writing was done with a different pen. How sad is that. I will never go back. The salesman, Justin was a wonderful person who is too good to be working in a place like that.

Of all the dealerships my husband and I have gone through over the years and all the car purchases we have made, City Auto Plaza has given us the worst experience of them all. Everything started off really well and I have nothing but praise for the salesman that worked with us. He did an outstanding job. All of the problems began as we moved on to the next part of the process. Due to having negative equity on the vehicle we were trading in, we were specifically looking for a vehicle that had some great rebates that would lower or cancel out that equity. Josh helped us find such a vehicle. A 2016 Town & Country that had nearly 6k in rebates. They ran the numbers, told us the payment which was in an acceptable range for us and we signed paperwork. The final amount of the loan to be financed reflected the trade in amount, the rebates, etc. We left with the new car and were told everything was great and we were good to go. It was presented as a done deal to us. A week later, after trying to contact them and not being called back, we got a call telling us our payment would be over $100 more than we’d signed to and we needed a $2,000 down payment despite the interest rate only being off by one point. After talking to three different people to try and figure out what actually happened, they had “made a mistake” by agreeing to sell us the car at the price they did plus the rebates. So they weren’t able to find a lender who was okay with so much being borrowed past the vehicles worth. They never told us that they took away the $6,000 in rebates. We had no idea they were trying to get us a loan for $6,000 more than what we had signed to. Multiple mistakes were made on the part of the dealership and these mistakes were acknowledged. All the banks hitting our credit has made it to where we cannot go elsewhere to even try to get a car. I wish I could recommend City Auto Plaza, but after this experience where the dealership made a $6,000 dollar mistake I couldn’t in good conscious do that. That $6,000 explains the payment increase completely. My husband and I feel that because the mistake was on their end and had nothing to do with us, they should be the ones to fix that one way or another instead of having us deal with the embarrassment of returning a vehicle we’d had for a week.

I don't know how they stay in business. I went there thinking I would shop local but wow was I surprised. First off they told me I don't make enough to buy a dodge charger my income is 52k. They told me I could only afford a avenger and that's it they treated me like crap. For something they said couldn't be done was done in the springs save your time and money and shop in the springs theses people are crooks and worthless. And yes I did get a charger in the springs