City Chevrolet of Grayslake

Shady service all around I used to love the customer service when bringing in my truck for repair. Just recently brought my 2007 suburban that had a rear suspension sagging is I used to love the customer service when bringing in my truck for repair. Just recently brought my 2007 suburban that had a rear suspension sagging issue, dropped it off on a Thursday night after making an appointment with a note (given with keys in night drop box) indicating the springs are probably the cause. Not only did they say technician left early on Friday and couldn't get to it, they stated that the technician said " this is one of the better suspensions out there and nothing is wrong with it" but tried selling us the CKP sensor for some astronomical up-priced number. I told the service writer, Sia(SP?, also has terrible phone etiquette... sounds like he's eating the phone too), to go look at it. It is clearly visible that the rear hangs 4-5" lower than front end. So service writer told the technician to look at the truck and try to explain that. Then they proceeded to tell me that wiring for the compressor connector was rotted out, fine... gave ok to fix that $200+. Then they called back to say now the control module was bad $600+. All in the meantime, Lauren from the loan department calls my in laws to try to sell us a new suburban and trade in the 07. Mind you I already own a 2015 suburban as well. Yes, my husband and father-in law have the same name but WE gave OUR number numerous times to the service writer. Then I gave them a warning saying I do not want to just throw parts at it since this incompetent technician clearly doesn't know how to diagnose vehicles. Sia, service writer, promised that they wouldn't let me down. Well, well, well, they called back and now claim that the air compressor is bad $700+. At this point I am fuming mad, I had it!!! We called a repair shop in Gages Lake, and not only did they pick up the car for us, they DIAGNOSED PROPERLY! Turns out control module was not bad, because the air line was separated at a connector that runs from the rear suspension air pump to the right rear shock.. The air pump could not build up pressure due to the open line so it deactivated the pump that's why the air pump wasn't working. So I just got off the phone with ,Sia, service writer told him all this to share with the technician so maybe he can learn from his mistakes. Not only does he shake me off the phone rudely, won't even listen, doubt he will share with incompetent technician. This service at ROCK CHEVY is CRAP and I hope no one will go to them for honest service. All they care about is their commission! I spoke to Dan the service manager who knocked off a whopping $60 off of my $1,008 bill, not impressed and definitely lost my business and I will continue to spread the word! He also said it sounds like an administrative error for my unpleasant experience. Ha! Not my fault your service writer doesn't know how to read and transfer information! WE filled out the note with ALL of our information, give me a break you scam artist! ABSOLUTELY TERRIBLE! DO NOT GO HERE!!! *** update, Mr Epstein one of the managers there called me on Friday evening wanting to talk about my "unpleasant experience". I called back Saturday & Monday just to receive his voicemail. This place is a joke, find a reputable repair facility. Repair shop in Gages Lake had truck done Monday afternoon and price was very reasonable! Also happy to say that the air compressor was NOT bad! They replaced the springs and truck sits level. Surprise!!!! More

2005 2500silverado joey t was very helpful and polite.i was treated very well.i will buy my next truck from the rock.keep up the good work u nice folks at the rock are d joey t was very helpful and polite.i was treated very well.i will buy my next truck from the rock.keep up the good work u nice folks at the rock are doing More

amazing people to work with Both Ed and Mike were amazing. They helped me to get a great car during a difficult personal time. I would recommend this team to everyone I know. The Both Ed and Mike were amazing. They helped me to get a great car during a difficult personal time. I would recommend this team to everyone I know. These gentlemen went above and beyond for me and I am forever greatful! More

Great Internet price, but not close to the actual price They advertise a very nice Web site Internet price. But once you drive the vehicle and go through all preliminaries. The actual price is much higher t They advertise a very nice Web site Internet price. But once you drive the vehicle and go through all preliminaries. The actual price is much higher than the advertised price. Basically, bate and switch tactic. In my case the actual price was $8,000 more than what was advertised on there web site. This happened on 2 trucks, one used and one new. Just don't waste your time if you are expecting to pay their discounted advertised price. More

2nd time buying car here Great service provided by Andrew Rios in helping me get the best deal on the second Cruze I've bought from this Chevy dealership location. Great service provided by Andrew Rios in helping me get the best deal on the second Cruze I've bought from this Chevy dealership location. More

Total lack of custumer service Stay away from Rock Chevrolet! If you are looking for service for you car that would give you peace of mind, think again and stay away from the Rock C Stay away from Rock Chevrolet! If you are looking for service for you car that would give you peace of mind, think again and stay away from the Rock Chevrolet dealer in Grayslake! After receiving a recall notification and having a three way conversation with a Chevrolet Customer Assistance Center's representative and dealer representative, it was agreed upon that my car would be taken to the dealer for servicing the recall. Next day the dealer representative dismissed the "important safety recall" letter, generated by GM Global Vehicle Safety and signed his Vice President by Jeffrey M Boyler, in which my car with its VIN was identified in the "safety belt cable sleeve inspection procedure recall 15031", disregarding my safety and the safety of my Family, while stating that my car was not included in the recall in spite of the letter identifying it and the visual evidence of the damage as indicated in the letter from GM. You start to wonder if a dealer refuse to honor a manufacturer recall signed by the company Vice President, just how serious they take servicing your car. If that wasn't enough, he denied being a part of the three-way conversation just 2 days ago with me and the GM representative, the same Chevrolet dealer! and claimed that there was nothing wrong with my car. I open the driver's seat, and the damage to the seatbelt equipment, the reason for the recall, is clearly there. Nice. Last advise I received from dealer reprentative Mr. A: 'There is nothing I can do you! But if you file a claim you might make it easier for me'. I guess my need of being able to drive my car is secondary to the dealer staff needs At this time I am in a limbo "I am instructed by the recall letter not to drive" my car and request assistance from the dealer for it. On the other hand the dealer refuses to address it. Good for Chevrolet that I continue paying for a car that according to them I should not drive. Bad for costumers like me that, despite abiding to their instructions/directions, I can't use a car that I am still paying for! I almost forgot. When they gave me back the car, they also handed me a false report on the car itself. The report said all my tires were filled at 35. I turn on my car, and my tire pressure displays says my tires are at 35, 21, 23 and 27. If they're lying about my tires, what else could they be lying about. Good grief, guys. More

Service with a smile. Thanks for all the great work. The Service was very fast and friendly. Dan Nierman and his Staff are knowledgable. Thanks for all the great work. Thanks for all the great work. The Service was very fast and friendly. Dan Nierman and his Staff are knowledgable. Thanks for all the great work. More

Very surprised Michelle mancano the best she help me a lot !!! Nice lady and very profesional !!! I recommend this dealer to anyone I'm very happy and bless to have Michelle mancano the best she help me a lot !!! Nice lady and very profesional !!! I recommend this dealer to anyone I'm very happy and bless to have her thank you !!!!!!! Michelle mancano........ More

Consistently Outstanding Service I have had the pleasure of dealing with Rock Chevrolet (formerly Rockenbach) for several years both buying and having my vehicles serviced. I would l I have had the pleasure of dealing with Rock Chevrolet (formerly Rockenbach) for several years both buying and having my vehicles serviced. I would like to personally commend Peter Styrcula, Dan Nierman and Mark Hagen for providing consistently outstanding service in all areas! I trust taking my vehicles to them knowing that they care...and they show it!!! Keep up the outstanidng work gentlemen! More

Great customer service at the service center I would highly recommend Rock for service. They have courtesy cars while they work on your car. Very friendly people and called when the vehicle was d I would highly recommend Rock for service. They have courtesy cars while they work on your car. Very friendly people and called when the vehicle was done being worked on. More