City Chevrolet of Grayslake

Very Nice to deal with a woman in service.. I had a very nice experience with Shauna today. She addressed my concerns and scheduled service for me very quickly . She is Very Professional, kind, I had a very nice experience with Shauna today. She addressed my concerns and scheduled service for me very quickly . She is Very Professional, kind, and knowledgeable.. Raven More

Great experience. Our salesman Alex worked hard for us to get the deal we wanted. Everyone we dealt with was friendly & helpful. Would use this dealership again. to get the deal we wanted. Everyone we dealt with was friendly & helpful. Would use this dealership again. More

very bad cusomer service ok please read ,, went and had on oil change on other car , they ask me to buy another , so after a few days of bull s$$t I finally got a car , a 201 ok please read ,, went and had on oil change on other car , they ask me to buy another , so after a few days of bull s$$t I finally got a car , a 2018 Chevy Malibu, so called new car with 5 thousand miles my mistake on buying this car , anyways got it , so first problem oil change keep saying it need it done and reset, so made appointment and when I got car back had a dent /scratch on back bumper , call the so called salesman and he say he will call back ,,of course never call, so I went there and the manager says he will take care of it ,, so appointment on Saturday morning 8 am, went there and no one new anything about it ,, typical from the run around I been having for a whole month and still not fix ,no calls , no nothing very poor service PLEASE PEOPLE BETTER DEALERS EVERYWHERE DONT BUY FROM HERE , BAD BAD SERVICE THEY DONT CARE ,, ONCE U BUY CAR THEY ACT LIKE YOU ARE GARBAGE More

bad customer service I went in for a oil change and well talk to someone about buying car , they want it to sell me a car I didn't like salesman acted like its either I went in for a oil change and well talk to someone about buying car , they want it to sell me a car I didn't like salesman acted like its either that car or forget it , very poor service ,, I use to come here when it was rockenback chevy better service before , so sad ….. service department have good working people no complaints about them More

Poor customer service. I went in to purchase a new car and we were treated very poorly. Didn't give us any options at all, and made us sit and wait. I went in to purchase a new car and we were treated very poorly. Didn't give us any options at all, and made us sit and wait. More

Purchasing a vehicle After finding a vehicle of interest online I submitted a request for availability. After receiving a call and explaining my concerns. I was assured a After finding a vehicle of interest online I submitted a request for availability. After receiving a call and explaining my concerns. I was assured a agreement could be reached. After testing driving an discussing financing, pricing and downpayment. I was contacted assuring that with a increased downpayment a deal could be reached..After several calls and no return calls. I finally spoke to a representative who informed me the vehicle just sold the day before. Poorest customer I've ever received ! First impression was that I'd return in the near future to purchase a new vehicle. It'll never happen ! More

Friendly servive All in all, very good experience. I, like most people usually dread the dealer experience, but the staff at Flag Chevy changed my opinion. Very friend All in all, very good experience. I, like most people usually dread the dealer experience, but the staff at Flag Chevy changed my opinion. Very friendly and easy to work with. More

Great Service Went to Flag Chevrolet to look into buying or leasing a new Cruze. Sales consultant Brett Ashmus helped us buy the exact car we were looking for! Bre Went to Flag Chevrolet to look into buying or leasing a new Cruze. Sales consultant Brett Ashmus helped us buy the exact car we were looking for! Brett will be our new go to guy for any car purchases in future Since his customer service and care was top notch service. AAA +++ More

How do you give them NO STARS? Prior to going in because I had a long drive I called and spoke with someone about the truck. They promised the internet price was true and they would Prior to going in because I had a long drive I called and spoke with someone about the truck. They promised the internet price was true and they would possibly sell the vehicle for less since they’re a new dealership. When I got to the dealership I spoke with Tim P who appeared to be a nice guy. We drove the truck and I loved it. When I asked for the price they showed me a price that was $3000 more than the internet price. After I asked why they advised they didn’t know that was the internet price. Not very professional after all the time I took to drive to the dealership. The sales manager Rick tried selling me the payment of the truck without running credit. Finally when I got up to leave they said they would honor the price Online which is ridiculous. I left and Tim kept in contact with me. I agreed on a final price and ran my credit through GM Financial. I was approved for a $900 car payment which I didn’t want. Tim texted me and stated my interest rate was 8.5% when my bank quoted me 4%. This place is a scam. I should’ve never wasted my time after they played games in the beginning. Stay away. They say they’re a new dealership and they want your business but really they’re going to scam you. Profit isn’t a crime but liars and scammers are not my type of people. No thank. Look elsewhere. I’m police officer and they stated they love first responders. Thanks for the love More

Very helpful service! The service personnel were very helpful. They explained everything, kept me updated on what they were going to do, and completed the work in short or The service personnel were very helpful. They explained everything, kept me updated on what they were going to do, and completed the work in short order! More